How does Travel Code handle integrations with our existing accounting and HR systems?
It connects to major accounting platforms like QuickBooks, Xero, NetSuite, Sage Intacct, and SAP. For HR, it supports SCIM provisioning with systems like Workday, BambooHR, Rippling, and HiBob. SSO is available with Okta, Google, JumpCloud, and passkeys.
What security and compliance standards does Travel Code follow?
Travel Code is SOC 2 Type II and GDPR audited annually. It holds IATA/ARC accreditation (ST44595) and offers multi-region data residency in the EU, US, and MENA.
Are there any limits on the number of travelers or bookings?
All plans include unlimited travelers. There are no caps on the number of users who can book travel through the platform.
How is billing handled, and can I get a refund if I cancel?
You can choose monthly or annual billing (annual saves 15%). You can cancel anytime. The site does not explicitly state a refund policy for pre-paid annual plans.
What does the free Starter plan include, and what are its limits?
The Starter plan is free forever for small teams. It includes unlimited travelers, basic booking capabilities, trip planning, and support for up to 2 legal entities.
How does the flat-rate pricing compare to per-seat models?
Travel Code uses a flat monthly subscription (e.g., $85 or $247/mo) that covers unlimited travelers. This means your cost stays predictable and doesn't grow with headcount, unlike per-seat platforms.
What is the onboarding and migration process like?
Most teams (100-500 employees) are fully migrated from a legacy TMC in about 9 days. Larger programs (500-2,000 employees) typically take 2-3 weeks. The AI Policy Builder can read existing PDF policies to help configure the platform automatically.
What kind of customer support is included, and is there an SLA?
All plans include 24/7 in-platform support. Premium and Pro plans offer priority support. Pro plans also include a dedicated account manager. The official site does not specify a formal support SLA with response time guarantees.
Does Travel Code work for international teams and specific regions?
Yes, it serves international teams and offers multi-region data residency options in the EU, US, and MENA for Pro plan customers.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing cycle.
Who is Travel Code best suited for?
It's designed for mid-market finance and travel teams (typically 100-2,000 employees) who want to replace a fragmented stack of a legacy TMC, separate expense tool, and card program with a single platform.
What are the specific limits or quotas on features like RateGuard?
The site does not state any specific monthly or annual limits on the number of bookings RateGuard can monitor or rebook. It watches every booking automatically after issuance.
Are there any hidden fees or markups on hotel bookings?
No. Travel Code states there is zero markup on hotels. They surface negotiated rates that can lower your total cost, and they earn a supplier commission.