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Genie9

Genie9

A comprehensive platform for secure data protection and intelligent AI services.

#2 dans Backup
2 min read · Updated 10/5/2025
Genie9 homepage screenshot

At a glance

Quick overview for Genie9: rating, pricing summary, key features, and highlights.

Ciroapp review

3.9
Secure storage backed by expert support.

We found Genie9 offers robust security protocols and specialized AI tools, emphasizing zero-knowledge encryption for privacy-focused users. Their dedicated technical support team consistently receives high praise for quick, knowledgeable, and effective issue resolution. Overall, the current service quality is strong, but potential users should weigh previous business model changes that resulted in customer account instability.

Pros

  • Pro:Extremely fast and knowledgeable customer support.
  • Pro:Effective use of tools like TeamViewer to solve complex IT issues quickly.
  • Pro:Offers ultimate data privacy through Nygma's zero-knowledge architecture.
  • Pro:Utilizes military-grade 256-AES encryption and is SOC2 compliant.

Cons

  • Con:History of revoking paid lifetime accounts from previous brand users.
  • Con:Specific older software (Genie Timeline) exhibited instability and crashing issues.
  • Con:Poor support library; self-service online support is not always helpful.
  • Con:Reported delays in license key delivery and subsequent refund refusal.
Free trial
Yes — 30 days
Range: $9–$199/monthFree plan, Free trial, Monthly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Genie9 review, pricing, features, pros & cons

Do you worry about who can really see your private files in the cloud? Losing control of your digital life is scary. 😬 Genie9 helps solve this by providing multiple secure solutions.

You get industry-leading zero-knowledge protection and powerful, effective AI tools for business growth.

What is Genie9?

Genie9 offers a powerful platform designed for handling your digital needs, whether they are personal or professional. It provides several specialized products focusing on secure data management and intelligent customer service. ✅ Solutions range from the groundbreaking Nygma zero-knowledge cloud storage for ultimate privacy to BigMind Cloud for enterprise requirements.

They also offer Genie AI, an advanced AI-powered customer support system. It's a comprehensive suite built on reliability and military-grade security.

Genie9 Key Features

🔒 Ultimate Zero-Knowledge Privacy with Nygma

Enjoy ultimate data privacy where no one can access your files but you. Nygma provides the world's first 100% zero-knowledge cloud solution. Your media and videos are secured with robust 256-AES encryption before they ever leave your device.

This process ensures that even the platform cannot view your file contents, names, or associated metadata. This end-to-end encryption guarantees complete privacy by design. A critical feature, Duress Mode Protection, ensures your valuable data remains protected under pressure.

✨ The Core of Intelligent AI Engagement

Gain a powerful customer support agent that adapts instantly to your brand. Genie AI is powered by advanced models like the latest OpenAI GPT-5 and Anthropic Claude. Businesses can switch instantly between these world-class AI brains to ensure peak performance.

There is also an automatic fallback support system to maintain reliability. The AI agent learns your business quickly and effectively. Simply feed it your existing knowledge base, website content, or internal documents. This process ensures the agent instantly becomes an expert on your specific products and service offerings.

✨ Global Reach and Seamless Integration

Use AI to connect with global customers and integrate seamlessly into your current workflows. The AI agent instantly speaks to customers in their own language. It supports over 95 languages globally, using automatic detection and immediate response features. This capability ensures outstanding international customer support and maximizes satisfaction worldwide.

Genie AI is designed to fit perfectly into your existing technical ecosystem. It offers extensive connectivity options to keep your data flowing smoothly. Enterprise features like team collaboration are already built-in, ready to support your staff. You can also customize its appearance, tone, and behavior to match your brand perfectly.

✨ Complete Mobile Data Protection

Secure your entire digital life on the go with automatic, cross-platform coverage. G Cloud Backup provides proactive cloud protection for all your mobile devices. It secures essential files like photos, videos, music, contacts, and documents.

Users benefit from daily automatic backups, so you never have to worry about hitting save manually. The platform features Smart Photo Backup and AI Organization tools for better file management. You can access and restore your data across multiple devices using cross-platform sync, which supports both Android and iOS systems.

✨ Enterprise Resilience and Compliance

Deploy reliable cloud backup built specifically for business resilience and strict security standards. BigMind Cloud is an enterprise-grade solution protecting critical business assets. Files are secured using robust 256-AES encryption, which provides military-grade coverage.

All data protection adheres to strict regulations, being both SOC2 Certified and GDPR Compliant. BigMind Cloud also features a central management dashboard for easy oversight. This tool supports essential business continuity tasks, including comprehensive disaster recovery planning and full Office 365 backup capabilities.

✨ Adaptive Archiving for Long-Term Savings

Achieve substantial savings on long-term data storage while maintaining accessibility. PolarBackup provides a cost-effective solution for all data archiving needs. It utilizes AI-adaptive storage optimization to intelligently manage your files over time.

This smart approach is ideal for keeping historical data safe and accessible for years to come. By using this optimized platform, users can save up to 80% on typical storage expenses. It's suitable for everything from personal photo collections to compliance data.

Use Cases

🔒 Achieving Ultimate Personal Data Privacy

You have private media files and sensitive documents that demand absolute security. Nygma provides the world's first 100% zero-knowledge cloud solution. Military-grade encryption happens instantly, before data ever leaves your device.

This complete security means Genie9 cannot see your filenames or metadata, ensuring your data is truly private and protected by Duress Mode.

💡 Slashing Support Costs with AI Automation

Handling routine customer inquiries takes too much staff time and money. Your average support ticket costs about $12, requiring forty hours of work each week. Deploy the powerful Genie AI agent to handle these repetitive tasks immediately. It learns your business instantly from your website or knowledge base.

This intelligent automation reduces the support cost to roughly $0.80 per ticket. You save significant time, dropping staff effort from 40 hours to only 2 hours weekly.

📱 Protecting a Cross-Platform Mobile Life

You own several mobile devices, but you need one secure place for all your data. G Cloud Backup simplifies this by providing automatic cloud protection for your entire mobile life. It securely backs up photos, videos, contacts, and documents daily.

Step Flow:

  1. Download the G Cloud app for iOS or Android.
  2. Enable daily automatic backups for essential files.
  3. Access or restore your content instantly across all your connected devices.

📈 Boosting Conversions Using Intelligent Chatbots

Traditional websites often struggle to turn visitors into qualified leads or sales. Before using Genie AI, your lead capture rate was 8%, and sales conversions sat around 2%. The intelligent AI agent actively engages users and drives measurable business growth.

It successfully boosts lead capture rates to 47% while increasing sales conversions to 11%.

🏛️ Implementing Enterprise Compliance and DR

Modern businesses require robust safeguards that meet international rules and standards. BigMind Cloud is an enterprise-grade solution built for complex organizational needs. It features a central dashboard for easy management and auditing across your teams. This solution ensures you are GDPR compliant and fully prepared for disaster recovery situations.

Tip: BigMind Cloud is also SOC2 Certified, providing necessary assurance for financial and operational security controls.

🤝 Launching a White-Label AI Service

You are a consultant or agency looking to quickly introduce next-gen AI services under your brand. Genie9 offers a partner opportunity to build your own AI chat business. This program is 100% white-label, giving you full control over branding and pricing.

Process:

  1. Sign up and complete the 5-minute setup.
  2. Set your own pricing and control profit margins.
  3. Instantly sell customized, AI-powered customer support to your clients.

💸 Cost-Effective Long-Term Data Archiving

Problem: You have massive amounts of data—from personal photo collections to enterprise compliance records—that you must retain long-term, but standard cloud costs are too high.

Approach: Use PolarBackup, which features AI-adaptive cloud archiving technology optimized for long-term storage needs.

Outcome: This efficient system allows users to achieve significant cost savings. You can save up to 80% on typical storage expenses while ensuring data security.

Pricing Overview for Genie9

Pricing range
$9–$199/month
Pricing types
Free plan, Free trial, Monthly subscription, Per seat pricing

Genie9 pricing is structured around individual products for consumers and enterprises, starting low for mobile backup and scaling significantly for business cloud solutions. GCloud Mobile starts at $9/month, while enterprise solutions begin at $149/month.

Plans & Pricing

BigMind Cloud V1

Monthly$149
Not explicitly stated
  • Enterprise Security
  • GDPR Compliant
  • Disaster Recovery
  • Office 365 Backup
Explore BigMind Cloud

Nygma

MonthlyNot explicitly stated (Enterprise)
Not explicitly stated
  • Zero-Knowledge
  • Military-Grade
  • Privacy by Design
  • End-to-End Encryption
Explore Nygma

GCloud Mobile

Monthly$9
Not explicitly stated
  • Smart Photo Backup
  • Cross-Platform Sync
  • AI Organization
  • Offline Access
Explore GCloud Mobile

BigMind Cloud V2 (Expected)

Monthly$199
Not explicitly stated
  • Predictive AI
  • Auto-scaling
  • Smart Insights
  • Advanced Analytics
Join Beta

BigMind Decentralized AI Storage (Expected)

MonthlyFree to Join
Not explicitly stated
  • Share & Earn Storage
  • Zero-Knowledge Encryption
  • AI-Powered Management
  • Decentralized Network
Get Notified

Genie9 costs between $9 and $199 per month, offering solutions like GCloud Mobile starting at $9/month, BigMind Cloud V1 starting at $149/month, and the future BigMind Cloud V2 expected to start at $199/month, plus Nygma Enterprise pricing.

Now, let's explore the pricing and details for Genie9's current and upcoming product suite.

User Reviews

The 25 reviews on Trustpilot give Genie9 an excellent 4.5-star rating, reflecting high satisfaction with current customer service. Users consistently describe the helpdesk as extremely fast, clear, and professional, resolving complex issues—even Windows 11 compatibility errors—quickly and effectively, sometimes using TeamViewer for direct assistance.

However, the feedback reveals a significant contrast when focusing on service reliability and business practices. Several long-term users, particularly those with lifetime subscriptions under the former Zoolz brand, reported that their accounts were canceled or they were pressured into expensive annual plans.

This history raised serious concerns about contract integrity and caused some users to feel extorted. 🤨 Separately, a few users noted technical frustrations with stability in specific older products like Genie Timeline and cited difficulty with initial license key delivery and refund processes.

Despite these historical and technical issues, the consensus is that current, direct support encounters are superb and knowledgeable.

What users say elsewhere

Toby B.
· Trustpilot · Sep 9, 2025
5.0 / 5

The Helpdesk was extremely fast, clear, friendly and supportive when I needed to change a license. The whole process was completed within just a few hours. This is truly first-class customer service.

Julia S.
· Trustpilot · Jul 22, 2025
5.0 / 5

Once I reached the support team, they resolved my complex Windows 11 issue in minutes using TeamViewer. They knew the software intimately and corrected a setting I could not locate. Even my own IT team couldn't solve the problem.

No reviews yet.

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Why use Genie9?

Choosing Genie9 means prioritizing cutting-edge security and tangible outcomes. They leverage the world's best AI technology and stringent encryption standards across the board.

  • Ultimate Data Privacy: Nygma offers the world's first 100% zero-knowledge cloud. Your data, including filenames, is encrypted before it ever leaves your device.
  • Proven Reliability: Over 3 million users and leading organizations worldwide already trust this platform for their essential data protection.
  • Military-Grade Security: All secured files benefit from 256-AES encryption, ensuring your data is safe, SOC2 Certified, and GDPR Compliant.
  • Significant Business Outcomes: The Genie AI agent can drastically cut support costs, potentially reducing the ticket cost from $12 to $0.80 while notably increasing lead capture rates.
  • AI Flexibility: Businesses can choose between agents powered by the latest OpenAI GPT-5 or Anthropic Claude models and switch instantly for peak performance.
  • Cost-Effective Archiving: Users can store long-term data safely using PolarBackup, which may save up to 80% on typical storage expenses 💡.

Whether you need privacy for personal memories or require complex disaster recovery solutions, Genie9 offers a specialized tool. It's time to experience intelligent security. Start your cloud backup trial and see the difference today! ✨

Ready to transform your workflow with Genie9?

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Frequently Asked Questions

Is the 30-day free trial available for all Genie9 products?

The official site explicitly promotes a 30-day free trial for BigMind Cloud, requiring no credit card and allowing cancellation anytime. Other products like Nygma and Genie AI offer a 'Start for FREE' option, but their exact trial durations are not specified.

Are business plans like BigMind Cloud priced per user or based on overall usage limits?

The pricing overview indicates that 'Per seat' pricing is one model Genie9 uses. However, it does not explicitly clarify if the starting price for BigMind Cloud V1 ($149/month) is a base organization rate or a per-seat calculation.

What specific compliance and security certifications does Genie9 maintain?

Genie9 is SOC2 Certified and fully GDPR Compliant. All stored files are secured using military-grade security with 256-AES encryption before they leave your device.

Can I connect the Genie AI agent with my existing CRM or help desk software?

Yes, Genie AI is designed to integrate widely. You can connect it with your CRM, help desk, Slack, email, and over 1,000 other tools using Zapier.

Does Nygma's Zero-Knowledge architecture protect basic metadata, such as filenames?

Yes, Nygma goes beyond standard encryption. It encrypts media, videos, and even filenames before they leave your device, ensuring that no metadata is visible to Genie9.

What are the specific storage or user limits included in the BigMind Cloud plans?

Not explicitly stated on the official site. The product descriptions and pricing tiers do not clearly list specific quotas for storage capacity or the number of users included.

Do you offer a guaranteed response time or official service level agreement (SLA) for customer support?

Not explicitly stated on the official site. While 24/7 support is guaranteed, an official SLA detailing response windows is not publicly advertised.

Is there a money-back guarantee if I am not satisfied with the paid service?

Not explicitly stated on the official site. The provided pricing information confirms a trial period but does not mention a general money-back guarantee policy.

Can the Genie AI customer support agent interact with customers in non-English languages?

Yes, the AI agent is highly flexible. It supports over 95 languages, providing automatic detection and response for your global customers.

Can I choose which advanced AI model powers my Genie AI customer service agent?

Yes, flexibility is key for Genie AI. Businesses can instantly choose to power their agents with either the latest OpenAI GPT-5 or Anthropic Claude models.

Do you offer separate, cost-effective solutions for long-term data archiving?

Yes, the company offers PolarBackup specifically for long-term archiving needs. This solution uses AI-adaptive storage and can reportedly save users up to 80% on typical storage costs.

Where is my data physically stored by Genie9?

Not explicitly stated on the official site. The company heavily focuses on data protection and zero-knowledge encryption but does not disclose the geographic location of its servers.

Which product is best for an enterprise needing disaster recovery features?

BigMind Cloud V1 is the recommended solution in this case. Its listed features specifically target comprehensive enterprise requirements, including GDPR compliance and disaster recovery capabilities.

If I purchase a Genie9 product, how quickly can I expect to be onboarded or set up?

For cloud backup services, the site suggests you can 'Set up in 2 minutes.' The onboarding process for the complex enterprise products is not detailed, however.

Ready to try Genie9? Check out the official site or pricing.
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