Brevo Review – Email Marketing and CRM suite (formerly Sendinblue)

In this Brevo review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.5/10 (Expert Score)
Product is rated as #1 in category Email marketing
9.5Expert Score
Connections that spark growth

Upgrade your business’s customer relationship management with Brevo CRM, the advanced software that revolutionizes customer interactions. Brevo CRM’s powerful array of features and user-friendly interface streamlines crucial processes, giving you full control of your customer management. Empower your organization to optimize customer relationships with Brevo CRM.

Customer support
Value for money
Ease of use
  • Comprehensive HR Management
  • Automated Workflows
  • Insights and Analytics
  • Integration Capabilities
  • Intuitive Interface
  • Learning Curve
  • Cost Factor

In today’s rapidly evolving business landscape, effective CRM is paramount to success. Enter Brevo, a cutting-edge CRM software that streamlines and simplifies essential tasks, allowing businesses to focus on what truly matters: their people.

Today, you are welcome to a comprehensive review of Brevo, the innovative CRM software designed to transform the way businesses handle their customer relations. In this discussion, we will explore the remarkable features, benefits, and functionalities that Brevo brings to the table.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.


What is Brevo?

Brevo CRM is an advanced customer relationship management software that transforms the way businesses manage their customer interactions. With its comprehensive range of features and intuitive interface, Brevo CRM streamlines and simplifies essential processes, empowering organizations to optimize their customer management.

It is a comprehensive solution designed to elevate businesses’ approach to customer relationship management. It’s user-friendly interface and robust feature set empower organizations to streamline processes, enhance customer experiences, and cultivate long-lasting customer connections.

One of the standout features of Brevo CRM is its seamless customer onboarding procedure. The software automates the collection and maintenance of vital customer data, facilitating smooth integration and ensuring a positive onboarding experience.

From capturing digital onboarding forms to facilitating document uploads, Brevo CRM ensures that all necessary information and documentation are securely captured and organized. This eliminates the need for manual paperwork, reducing administrative burdens and enhancing operational efficiency.

Brevo CRM also offers robust capabilities for managing customer performance, enabling businesses to set goals, track progress, and conduct performance reviews within the platform.

By providing a centralized system for performance assessments, feedback, and goal tracking, Brevo CRM empowers businesses to align their efforts and nurture a culture of continuous improvement.

Brevo specifications

FeaturesAutomation / Conversations / Landing Pages / Live chat / Marketing Platform / Sales Platform
Best suited forIndividuals, Freelancers, Small businesses, Mid size businesses
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Live chatYes
Company addressParis, Île-de-France
Year founded2012


Brevo pricing: How much does Brevo cost?

Brevo offers flexible pricing plans to cater to the diverse needs of businesses. The Free plan is an excellent starting point, providing essential features such as customizable email templates, SMS and WhatsApp campaigns, unlimited contacts, a drag-and-drop editor, and transactional emails.

It allows businesses to send up to 300 emails per day, making it suitable for small-scale operations. For growing businesses, the Starter plan is available for $25 per month. It offers increased email volume, starting from 20,000 emails per month, and the option to remove the Brevo logo.

With unlimited contacts, no daily sending limit, basic reporting and analytics, and email support, the Starter plan provides the necessary features to support business growth. The Business plan, priced at $65 per month, caters to marketing managers and ecommerce professionals.

It includes advanced statistics, send time optimization, phone support, marketing automation, A/B testing, and multi-user access. With the ability to send from 20,000 emails per month, this plan offers extensive features and support to enhance marketing and sales efforts.

Pricing rangeFrom $0 to $65 per month
Pricing typesMonthly subscription
Free planYes
Free trialYes, 30 days
Money back guaranteeNo
Pricing page linkSee plans

Brevo pricing plans


Free ($0/month)

  • Customizable email templates
  • SMS & WhatsApp campaigns
  • Unlimited contacts
  • 300 emails/day
  • Drag & drop editor
  • Transactional emails

Starter ($25/month)

  • From 20k emails/month
  • No Brevo logo (add-on)
  • Ideal for growing businesses
  • Unlimited contacts
  • No daily sending limit
  • Basic reporting & analytics
  • Email support

Business ($65/month)

  • From 20k emails/month
  • Advanced statistics
  • Send time optimization
  • Phone support
  • Built for marketing managers and ecommerce pros
  • Unlimited contacts
  • Marketing automation
  • A/B testing
  • Multi-user access
Brevo Plus (Custom price)
  • Advanced integrations
  • Sub-account management
  • With unlimited contacts
  • Enterprise-grade security
  • Personalized support
  • Tailored onboarding
  • Flexible contract


Brevo features: What can you do with it?


Brevo offers powerful automation capabilities that simplify and streamline your marketing and sales processes.

With features like email automation and SMS campaigns, you can set up personalized, targeted communication with your contacts based on their behavior, purchase history, or segmentation. By automating repetitive tasks, you can save time and ensure that your messages reach the right people at the right time.

Whether it’s sending automated welcome emails to new subscribers, triggering follow-up messages based on specific actions, or nurturing leads through automated drip campaigns, Brevo’s automation tools empower you to engage with your audience in a timely and relevant manner.


Brevo’s Conversations feature enables you to have meaningful interactions with your customers across various channels, including email, live chat, and social media.

By consolidating these conversations into one unified inbox, you can efficiently manage and respond to customer queries, feedback, and support requests.

With the ability to view contact history, access purchase information, and collaborate with team members, Brevo’s Conversations streamline customer communication and enhance overall customer satisfaction.

Sales Platform

Brevo’s sales platform provides essential tools to help you streamline your sales processes and close deals more effectively.

Track your leads, manage opportunities, and visualize your sales pipeline in real-time. With features like contact management, deal tracking, and sales reporting, Brevo empowers you to stay organized, nurture leads, and drive revenue growth.

Landing Pages

Create stunning landing pages with Brevo’s easy-to-use editor. Whether you’re promoting a product, running a webinar, or capturing leads, you can design visually appealing and conversion-focused landing pages without any coding knowledge.

Customize the layout, add compelling visuals, and include a persuasive copy to engage your visitors and encourage them to take the desired action.

With real-time editing capabilities and seamless integration with your CRM and email marketing tool, you can optimize your landing pages for maximum impact and track their performance to drive conversions.

Live Chat

Engage with your website visitors in real-time with Brevo’s live chat feature. Provide instant customer support, answer questions, and guide users through their journey.

By offering immediate assistance, you can improve customer satisfaction, increase conversions, and build valuable relationships.

Brevo’s live chat integrates smoothly with your website, allowing you to capture leads, collect contact information, and even initiate automated conversations based on specific triggers or conditions.

Marketing Platform

Brevo serves as a comprehensive marketing platform that centralizes your email marketing, SMS campaigns, chatbot, and more. With integrated tools for email marketing, you can effortlessly create and send engaging newsletters, marketing emails, and email campaigns to your subscribers.

The platform supports list segmentation, allowing you to target specific groups with tailored messages. Additionally, Brevo provides seamless integration with popular email services providers like Sendinblue, Mailchimp, and Gmail, ensuring that your campaigns reach the right audience and maximize deliverability.

Whether you are a beginner or an experienced marketer, Brevo’s intuitive interface and ease of use make it a great option for small businesses. Brevo offers a free trial and a free plan for you to experience its capabilities firsthand.

Its ease of use, powerful automation, customer support integration, and seamless email and SMS marketing make it a valuable tool for small businesses looking to streamline their marketing efforts, engage with their audience, and drive conversions.


Brevo review: Why you should use it?

Brevo CRM is a comprehensive customer relationship management software that empowers businesses to streamline their customer management processes, enhance customer experiences, and drive organizational success.

With its user-friendly interface, automation capabilities, and seamless integration with essential business systems, Brevo CRM offers an efficient and intuitive solution for managing customer relationships.

The software’s robust performance tracking features, centralized document storage, analytics and reporting capabilities, and customizable dashboards provide valuable insights for informed decision-making.

Furthermore, Brevo CRM offers flexible pricing plans that cater to businesses of all sizes and budgets, ensuring that organizations can leverage its benefits regardless of their scale.

With Brevo CRM, businesses can optimize their customer management operations, reduce administrative burdens, and focus on strategic initiatives that contribute to their growth and success.

By harnessing the power of Brevo CRM, businesses can nurture valuable customer connections, drive customer satisfaction, and achieve their business objectives.


Frequently Asked Questions

Brevo Review – Email Marketing and CRM suite (formerly Sendinblue)
Brevo Review – Email Marketing and CRM suite (formerly Sendinblue)

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