Bettermode Review – Unified Customer Community Platform

In this Bettermode review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1/10 (Expert Score)
Product is rated as #3 in category Online Community Platform
9.1Expert Score
Simplify your customer experience with an all-in-one community engagement platform. Say goodbye to the hassle of multiple tools.

Bettermode, previously Tribe.so, is a comprehensive platform for customer engagement and experience building. It enables product teams to gather ideas and feedback, while customer support and success teams can create resource centers and a knowledge base.

Customer support
8.9
Value for money
7.9
Ease of use
9.7
Features
9.8
Pros
  • Plenty of powerful features
  • Easy-to-use and beautiful interface
  • Supported by many languages
  • Free plan available
  • Customer service and customer engagement
Cons
  • Poorly organized analytics dashboard
  • Really expensive

Are you, in any case, looking for a flexible online community platform in order to cultivate relationships, interest, and loyalty among your users?

The next generation of branded communities is powered by Bettermode, a cloud-based online community platform. Provide a venue for your customers to interact while using your brand. Users can create, pose, and share articles, questions, answers, polls, upvotes, comments, and shares.

They may develop effective user groups and leverage a highly adaptable community platform, native connectors, widgets, and API. When designing the appearance of your community, make use of the variety of available templates.

Read further to learn more about Bettermode, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Overview

What is Bettermode?

Bettermode offers a comprehensive range of tools to its users in order to enable the development of enterprise-level client communities. Users have access to a wide range of choices for discovering new information, following other users, asking questions, communicating with other users, conducting polls, upvoting comments, and sharing content.

Bettermode offers a white-label option, which enables site administrators to personalize the appearance and feel of the platform to complement both their own aesthetic and that of the site. Administrators have the ability to add a header and footer to the website, giving it a more finished appearance. Users who already have accounts with other services, such as Google, Facebook, Slack, or LinkedIn, are able to sign up for Bettermode using those extensive credentials. If they so desire, businesses also have the option of using SSO, which stands for single sign-on. Make advantage of plug-ins in order to automate processes and extend the possibilities of your platform with features like polls, events, and frequently asked questions.

Bettermode is capable of integrating with a wide variety of applications, some of which are Slack, HubSpot, Hotjar, and Zapier. Users that have access to the Application Programming Interface (API) can create their very own customized integrations. A points system, a badge system, and a leaderboard are all examples of gamification elements that can be used to encourage more user participation in a given platform.

Users are able to keep up with the conversations surrounding the topics that interest them the most, whether it be certain people, particular queries, or specific themes, through the use of a feed that has been customized for them. The functioning of any community can be significantly improved by the insights that can be obtained through analytics.

Bettermode specifications

FeaturesAudit and Security Logs / Customization / Members / Moderation and Analytics
Best suited forSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Support email[email protected]
Live chatYes
Company address22 Wellesley St E, Toronto, Ontario CA
Year founded2018

Pricing

Bettermode pricing: How much does Bettermode cost?

Bettermode has a free plan, while the paid subscription starts for the existing brands and businesses as from the Advanced plan. It starts from $599 monthly. The enterprise plan has a customized price depending upon the demands of the huge corporations. The details of each plan are shown below.

Pricing range$599 per month
Pricing typesMonthly subscription
Free planYes
Free trialNo
Money back guaranteeNo
Pricing page linkSee plans

Bettermode pricing plans

%%tb-image-alt-text%%

Advanced (starts from $599/month):

  • Platform and applications for expanding brands and businesses
  • API and webhooks used by sophisticated apps
  • Single login (SSO)
  • Staging environment
  • Absolute white-label
  • Customer success team supervisor
  • Demo available

Enterprise (Customized price):

  • For huge corporations and regulated sectors.
  • Enterprise-grade security
  • Uptime SLA
  • Data residency
  • Master service contract
  • Audit and track activity
  • Authentication through SAML
  • Demo available

Features

Bettermode features: What can you do with it?

Customization

Possibility increases in value when several fine-grained customization options are made available. Whether you’re looking for a location to submit questions, resumes, or reviews, a Custom Space can be tailored to your specific requirements. The method of creating a block-based community is visual and does not require any coding. Unique communities can be designed by picking, moving, and rearranging Blocks. Put together a presentation using a banner, some Spaces, and some other posts.

You can have a stunning online community up and running in no time at all by selecting a design from among many premade color schemes and font styles that capture the spirit of your business. Members of your community can feel comfortable disclosing more about themselves by using custom profile fields. With this function, you may adjust the placement of the top bar, as well as the header design and the sidebar links. Just drop things where you want them and hook them up, whatever you choose.

In the white-labeling process, they take out all of their logos and names. Bettermode lets you add your own domain, logo, and other customizability options to your online community. If you have a custom domain, you can direct your audience to a specific subdomain within your main website. Attract people’s interest and encourage them to stick with your brand using a custom domain.

Members

Profiles are used to collect and show information about members in a clear and organized fashion, such as members’ names, profile pictures, contributions, and any information you choose to include. To help people in the community get to know one another and establish meaningful relationships, a membership directory might be made available.

The member’s access to features and their ability to communicate with other users are both affected by the member’s membership status, which can range from normal user to moderator to administrator. Data about your members can be exported and imported into another system with just a few clicks and seconds of your time.

It can handle data, but it can also analyze raw data to help you draw more precise conclusions. Filtering and sorting people into groups based on their shared qualities allows for the efficient and timely organization of users into smaller groups. You may use filters on any field, even the ones you build yourself. This aids in community building and customer engagement.

Moderation and Analytics

The Reach & engagement section displays information such as community activities, page views, unique visitors, and busiest periods. Over time, both the total number of members and the proportion of those actively participating has increased. To determine the top contributors, the number of posts, responses, and reactions is counted. There is a chance that common themes will emerge throughout the many entries, comments, and reactions.

Check out the most discussed, shared, and seen articles. Popular Spaces can also be sorted and displayed in tabular form in terms of material published, page views, and users. Check the status of your most popular Spaces. Your moderation team will be notified whenever a user posts content that contains certain keywords related to your industry, company, and more. The profanity filter enhances community security and moderation by promptly flagging postings that include profanity using a powerful in-built filter.

Your moderation standards, such as a minimum user age restriction for account creation, content publication, and commenting, will go a long way toward keeping your customer hub spam-free. An effective moderation system allows for quick approval, editing, and deletion of content. You owe it to your members and your firm’s image to keep them safe.

Audit and Security Logs

Your user accounts will be safeguarded by strong security measures as a result of the password-strength enforcement that has been implemented. It’s possible that your password needs to include a certain minimum number of letters in addition to a certain maximum number of symbols. If this is the case, you’ll need to use a combination of the two. Users are given free certificates and can feel safe when sending and receiving critical information when an SSL certificate is utilized.

You can even utilize your own SSL certificate as a business customer by submitting it. The purpose of the audit log is to provide a transparent accounting of all member activity. Delete selected individuals, locations, and activities. The email log allows you to view the status of all emails sent from the community and filter them by the recipient or content type.

Conclusion

Bettermode review: Why you should use it?

Bettermode is an all-in-one community platform that enables you to centralize your question-and-answer database, resource center, and knowledge base into a single area with the aim of enhancing customer success and retention. It offers an unparalleled level of flexibility and comes equipped with pre-designed community layouts, apps, and embeddable widgets, all of which have played a role in its rapid expansion.

You should provide your customers with the opportunity to work together and offer assistance to one another inside a brand community, and you should also assist them in locating solutions within a thorough material repository. Encourage product adoption, work to enhance interactions with customers, solicit and act on feedback from customers, and educate customers.

Alternatives

Bettermode Alternatives

Before subscribing to Bettermode, it’s always a good idea to check out the competition and find the Best Online Community Platform Software for your needs. You can find the Bettermode alternatives here.

Here are some versus to compare Bettermode with its competitors:

Bettermode Review – Unified Customer Community Platform
Bettermode Review – Unified Customer Community Platform

Ciroapp
Logo