You may have noticed in your daily life that when you buy any product, the company or the manufacturers of that product provide maintenance and support as well. This is done to ensure that the Customer remains satisfied with your product and services.
A similar kind of support is also available for the products that are in the form of Software. The only difference is that in the case of software, you don’t have to physically visit the place, in fact, you can do it virtually with the help of other software.
One such platform that is useful for providing assistance to customers is known as CrankWheel. It allows screen sharing, which helps you to install the product or fix problems by virtually visiting the target computer.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Overview
What is CrankWheel?
CrankWheel is a screen-sharing and co-browsing platform that simplifies remote collaboration and enhances communication between businesses and their clients. It has a user-friendly interface and provides many unique features.
You can present ideas, demonstrate products and provide real-time support using the screen-sharing feature offered by CrankWheel.
It is simple software and doesn’t require any kind of complex installation or downloads. You can enable screen sharing with just a single click. That’s why it is being liked a lot by both technical and non-technical users.
Screen sharing is of high quality and secure, which ensures that you have a smooth and uninterrupted experience during presentations or support sessions. You can share web pages, documents, and applications to enhance collaboration.
It also eliminates the need for you and other participants to be physically present in the same location.
It also helps you in streamlining your sales and customer support processes. Your sales teams can give live demonstrations to potential customers by showcasing the features and benefits of your products or services.
And it also helps your customer support teams to provide instant assistance by co-browsing and troubleshooting any issues that customers may face.
So, we can say that CrankWheel offers a reliable and user-friendly screen-sharing solution that allows you to engage with your clients more effectively and enhance customer satisfaction.
CrankWheel specifications
Features | Inbound Lead Capture / Monitor Engagement / Post-Meeting Redirect / Remote Control / Screen Recorder / Screen sharing |
Best suited for | Freelancers, Small businesses, Mid size businesses |
Website languages | English |
Website URL | Visit official website |
Support link | Support page |
Live chat | Yes |
Company address | Hafnarfjörður, Capital Region |
Year founded | 2015 |
Pricing
CrankWheel pricing: How much does CrankWheel cost?
CrankWheel offers a range of pricing plans to meet different business needs. It offers a free plan that is ideal for individual users or small businesses starting out. This plan offers basic screen-sharing features with limited participants.
Then there is a Starter Team Plan which is designed for small teams. This plan allows more participants and includes additional features such as meeting scheduling and reporting.
The Team Plan is suited for growing teams. It offers enhanced collaboration features, custom branding options, and advanced reporting capabilities. And the Department Plan is aimed at larger organizations. It provides extensive control and management features, including user roles and permissions, advanced security settings, and API access.
The last plan is Enterprise Plan, it offers solutions for businesses with complex requirements. It provides dedicated account management, custom integrations, and priority support.
Each plan offers the core functionality of CrankWheel which includes secure screen sharing and co-browsing. Only the features and participant limits vary across the pricing tiers. So, businesses may choose the plan that best suits their needs and budget.
Pricing range | From $0 to $499 per month |
Pricing types | Monthly subscription |
Free plan | Yes |
Free trial | Yes |
Money back guarantee | No |
Pricing page link | See plans |
CrankWheel pricing plans
Free for Life (Free)
It includes:
- Unlimited Number of users
- Allows 15 Meetings per month
- Screen Sharing is possible with up to 30 viewers
- Allows Sharing of 30 recordings per month and their retention for up to 14 days
- Allows addition of company logo
- Technical support in both Email and live chat
- Provides Administrator access to manage user accounts
- Allows Zapier Integration
Starter Team ($89 /month)
It includes all the features from the Free for Life plan, plus:
- The number of meetings is increased to 100 per month
- Screen Sharing limit is also increased by up to 300 viewers
- Up to 300 recordings can be shared each month and are retained for 3 months
Team Plan ($229 /month)
It includes all features from the Starter Team Pricing plan, plus:
- The number of meetings per month is increased to 300
- Allows sharing of 900 recordings per month and 6-month retention
- Phone support is also provided for 8 hours, 5 days a week
Department Plan ($499 /month)
It includes all the features from the Team Plan, and:
- The number of meetings per month is increased to 750
- Allows sharing of 2300 recordings per month and are retained for 6 months
- Phone support time is increased to 24 hours, 5 days a week
- CrankWheel branding is removed
- A custom domain is provided
- Few file types are restricted from sharing
Enterprise Plan (Price Negotiated)
This plan requires negotiating with the sales representative. It may include
- The number of meetings per month is Custom, as you negotiate
- Screen Sharing with a Custom number of people
- Share recordings with a customs number of people
- Enhanced Custom domain is provided
- Phone support duration is increased to 24 hours, 7 days a week
- Live training in person is provided
- The audit log is also provided
Features
CrankWheel features: What can you do with it?
Screen Sharing
CrankWheel offers a powerful screen-sharing feature that allows you to share your screen with others during presentations, meetings, or support sessions.
You can showcase your ideas, conduct demos, or provide remote assistance to customers using this screen-sharing feature.
Monitor Engagement
This feature allows you to easily monitor the engagement of your audience during screen-sharing sessions. This feature provides real-time insights into how participants are interacting with your shared content.
It tracks mouse movements and clicks to measure engagement duration and understand the audience’s behavior. So, you can amend your presentations accordingly.
Remote Control
The remote-control feature empowers you to take control of a participant’s screen during a session. This functionality is especially useful for providing remote support or guiding someone through a process.
It allows you to help them with troubleshoot issues, demonstrate steps, or make adjustments on their behalf.
Inbound Lead Capture
When a participant joins your session, they have to provide their contact information like name and email address. So, you can convert the engaged prospects into potential customers.
Post-Meeting Redirect
The post-meeting redirect feature helps you in directing participants to a specific webpage or taking desired actions.
You can easily redirect them to a sign-up page, a product demo, or a feedback form. In this way, you can create new leads by redirecting participants to the page of your choice.
Screen Recorder
The screen recorder feature allows you to record your screen-sharing sessions, interactions, and discussions.
This functionality is particularly beneficial for training purposes. You can review the shared content and ensure that no details are missed.
Conclusion
CrankWheel review: Why you should use it?
CrankWheel helps you to captivate your audience by showcasing your products and services in the most engaging way possible. You can make them your loyal customers by providing them with a detailed and comprehensive view of your products.
It helps you in increasing your sales as well as creating more leads. Almost all the sales teams around the world are using CrankWheels for demonstrating their products and services to customers.
It also has a Chrome extension that allows you to instantly share your screen across multiple devices.
CrankWheel is incredibly user-friendly and has exceptional reliability which makes it one of the most trusted screen-sharing tools available. It is also compatible with various devices, including Android, Mac, Blackberry, etc.
So, we can say that CrankWheel gives you the power to captivate, connect, and convert the users into your lead. Thus, taking your sales and customer interactions to new heights of success.
FAQ