Zoom Review, Pricing, Features with Pros and Cons

In this Zoom review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.2/10 (Expert Score)
Product is rated as #5 in category Webinar
9.2Expert Score
Flexible solutions for modern team collaboration.

Elevate your communication game with Zoom, the all-in-one platform that’s got it all: host large-scale webinars, integrate seamlessly with your favorite tools, and enjoy an intuitive user experience. With capabilities to scale with your business, robust social media integrations, and even a generous free tier, Zoom is the go-to solution for modern, efficient, and far-reaching communication.

Customer support
Value for money
Ease of use
  • Social Media Integration
  • Scalability
  • Supports Large Audiences
  • Free Tier Available
  • User-Friendly
  • Google Calendar Support
  • Lack of Comment Control
  • Inconsistent Cloud File Sizes
  • Limited Video Quality
  • Subscription Complexity
  • Mandatory App Download
  • Security Concerns

Dive into the multifaceted world of Zoom, the platform that’s redefining how we communicate and collaborate in the digital age.

From its robust set of features designed to empower businesses of all sizes to its pros and cons that you should be aware of, this article offers a comprehensive guide to understanding why this platform has become an indispensable tool for modern workspaces.

Whether you’re a small business owner, a developer, or part of a large enterprise, discover how Zoom can elevate your communication game.!

Read further to learn more about Zoom, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.


What is Zoom?

Zoom is a unified communication and collaboration platform that offers a range of services including video meetings, team chat, VoIP phone systems, webinars, and online whiteboards.

The platform is designed to modernize workflows and make meaningful connections by consolidating various communication tools into one offering.

Zoom features

It also features an AI Companion, a digital assistant aimed at making users more effective and productive.

This assistant is included at no additional cost with a paid user account. Zoom is used across various industries and geographies, aiming to empower employees, teams, and customers to work better together.

Zoom specifications

FeaturesAI Assistant / API (Application Programming Interface) / Appointment Scheduling / Calendar Integration / Conversation Intelligence / Email Integration / Interactive Whiteboards / Marketplace / Mobile app / Online Webinars / Powerful Integrations / SDKs (Software Development Kits) / Scalable / Video Meeting / Video Recording / Virtual Meetings / Webinar / Workspace
Best suited forIndividuals, Freelancers, Small businesses, Mid size businesses, Large enterprises
Website languagesChinese / Deutsch / English / French / Indonesian / Italian / Japanese / Korean / Nederlands / Polsky / Portuguese / Russian / Spanish / Turkish / Vietnamese
Website URLVisit official website
Support linkSupport page
Live chatYes
Company addressSan Jose, California
Year founded2011


Zoom pricing: How much does Zoom cost?

Navigate the cost-effective landscape of Zoom with pricing plans tailored to fit every need and budget.

From the free Basic Plan to the feature-rich Enterprise option, Zoom offers a range of pricing from $0 to a custom quote, ensuring you get the most bang for your buck.

Whether you’re a solo entrepreneur or a large corporation, discover a plan that’s just right for you!

Pricing rangeFrom $14.99 to $19.99 per month
Pricing typesAnnual subscription / Monthly subscription
Free planYes
Free trialNo
Money back guaranteeNo
Pricing page linkSee plans

Zoom pricing plans


Basic Plan

  • Cost: Free
  • Meeting Duration: Up to 40 minutes per meeting
  • Attendees: Up to 100 per meeting
  • Features: Whiteboard Basic, Team Chat, Mail & Calendar

Pro Plan

  • Cost: $14.99/month/user
  • Meeting Duration: Up to 30 hours per meeting
  • Attendees: Up to 100 per meeting
  • Features: Whiteboard Basic, Team Chat, Mail & Calendar, Cloud Storage 5GB, Essential Apps

Business Plan

  • Cost: $19.99/month/user
  • Meeting Duration: Up to 30 hours per meeting
  • Attendees: Up to 300 per meeting
  • Features: Whiteboard, Team Chat, Mail & Calendar, Cloud Storage 5GB, Essential Apps, Extras like SSO and managed domains

Business Plus Plan

  • Cost: $250.00/year/user
  • Meeting Duration: Up to 30 hours per meeting
  • Attendees: Up to 300 per meeting
  • Features: Whiteboard, Team Chat, Mail & Calendar, Cloud Storage 10GB, Essential Apps, Extras like SSO and managed domains, Phone Unlimited regional, Translated Captions, Workspace Reservation

Enterprise Plan

  • Cost: Contact for pricing
  • Meeting Duration: Up to 30 hours per meeting
  • Attendees: Up to 1000 per meeting
  • Features: Whiteboard, Team Chat, Mail & Calendar, Unlimited Cloud Storage, Extras like SSO and managed domains, Full-featured PBX, Translated Captions, Rooms & Webinars, Workspace Reservation

Zoom also offers various add-ons like Zoom Scheduler, Zoom Whiteboard, Large Meetings, Cloud Storage, Translated Captions, Audio Conferencing, and more, with prices ranging from $24.90 to $1,200 per year.


Zoom features: What can you do with it?

From basic functionalities like virtual meetings and team chat to specialized offerings for events and developers, Zoom offers a comprehensive suite of tools to meet a variety of needs.

Whether you’re an individual, a small team, or a large organization, these features are engineered to enhance productivity, engagement, and connectivity.

Zoom One

Zoom one

Virtual Meetings

Virtual Meetings in Zoom offer a comprehensive video conferencing experience.

They support HD video and audio, breakout rooms for smaller group discussions, and the ability to share screens or specific applications. Virtual backgrounds and touch-up features are also available to enhance video appearance.

Team Chat

The Team Chat provides a centralized platform for team communication. It supports threaded conversations, the ability to “star” or bookmark important messages, and offers end-to-end encryption for security. Users can also share files, images, and links directly within the chat.

VoIP Phone System (Zoom Phone)

Zoom Phone goes beyond basic VoIP capabilities by offering features like video voicemail and live call transcriptions. It also provides a centralized management system where admins can easily manage users, monitor call quality, and track usage statistics.

Online Whiteboard

The Whiteboard is an interactive canvas that supports multiple users. Features include smart connectors for creating flowcharts, sticky notes for brainstorming, and drawing tools for freehand sketches. The whiteboard can be saved and revisited later, making it a useful tool for ongoing projects.

Conversation Intelligence

Conversation Intelligence in the platform provides in-depth analytics for sales calls and meetings. It offers features like keyword spotting, sentiment analysis, and competitive intelligence. This data can be used to train sales teams and improve customer interactions.

Email and Calendar

Zoom’s Email and Calendar features are integrated into the platform, allowing for seamless scheduling and communication. Users can send invites, set reminders, and even start a meeting directly from a calendar event.

Video Recording

The Video Recording feature allows users to capture meetings in various formats like MP4 for video and M4A for audio. These recordings can be stored locally or in the cloud. Features like automatic transcription and the ability to annotate recordings post-meeting are also available.

Appointment Scheduler

Zoom’s Appointment Scheduler automates the booking process by allowing clients to book available time slots. It can sync with Google Calendar or Outlook, send automated reminders, and even handle cancellations and rescheduling.


Workvivo is designed to act as an internal social network for your organization. It offers features like employee recognition, community building, and the ability to share company news and updates. It aims to boost engagement and foster a strong company culture.


The Workspaces offer innovative solutions tailored for various meeting environments. Whether it’s a small huddle room or a large conference hall, Zoom Workspaces provide the technology and features needed to facilitate effective communication and collaboration.

Zoom workspace

Conference Room Systems

This feature is designed to transform traditional meeting rooms into smart, connected spaces. Zoom’s Conference Room Systems offer high-quality video and audio capabilities, interactive whiteboarding, and content sharing, all managed through an intuitive user interface.

Connected Conference Rooms

Connected Conference Rooms in Zoom are designed to be fully integrated environments that support seamless communication. These rooms are equipped with features like one-touch join, wireless content sharing, and multi-screen video conferencing, making it easier for teams to connect and collaborate.


Zoom’s Workspaces are flexible solutions that can be customized to fit the specific needs of any team or project. They offer a range of features, from video conferencing and file sharing to advanced analytics and integrations, providing a comprehensive platform for all types of work.


Zoom Events is a specialized offering aimed at delivering impactful virtual and hybrid experiences. It provides a suite of tools and features to host a variety of event types, from webinars to large-scale conferences, with the flexibility to engage audiences both online and in-person.

Zoom events

Online Webinars

Zoom’s Online Webinars feature allows hosts to deliver presentations to large audiences with interactive capabilities like Q&A, polling, and virtual hand-raising. It’s designed for educational sessions, corporate training, and large-scale announcements.

Single-Session Events

These are events that occur in a single time slot and are ideal for product launches, panel discussions, or guest lectures. Zoom’s Single-Session Events offer features like breakout rooms for smaller group interactions and real-time analytics to gauge audience engagement.

Event Platform

Zoom’s Event Platform is a comprehensive solution for hosting multi-session events. It provides an integrated environment for scheduling, ticketing, and audience management. The platform also supports virtual booths and networking spaces, making it suitable for trade shows and conferences.

Community Events

Designed to foster community engagement, this feature allows organizations to host events that bring people together. Community Events in Zoom offer social interaction features like chat rooms, discussion boards, and interactive polls to create a sense of community and encourage participant interaction.


Zoom Developers provides a platform for creating innovative apps and integrations using the platform’s robust set of features. It’s aimed at developers and businesses looking to extend the capabilities of Zoom to fit specific needs or to create new solutions that integrate with the Zoom ecosystem.

Zoom developers


The Marketplace is a centralized hub where developers can publish their apps and integrations. It offers a wide range of solutions, from productivity tools to advanced analytics, all designed to enhance the Zoom experience for end-users.


The platform provides a comprehensive set of APIs (Application Programming Interfaces) and SDKs (Software Development Kits) for developers. These tools allow for deep customization and integration with other services, enabling the creation of tailored solutions for video conferencing, chat, and more.


Within the Zoom ecosystem, developers can create standalone apps that offer specialized functionalities. These apps can be integrated directly into the platform, providing users with additional features like task management, real-time transcription, or advanced reporting.

Platform Solutions

The Platform Solutions are designed for businesses that require custom solutions for their specific use-cases. These could range from secure video conferencing setups for healthcare providers to large-scale webinar platforms for educational institutions. The platform offers the flexibility to create solutions that are closely aligned with organizational needs.

Zoom AI Companion

Zoom AI

This AI Companion is designed to be your personal assistant within the platform ecosystem, aiming to increase productivity, improve team effectiveness, and enhance your skills.

Leveraging Zoom’s federated and responsible approach to AI, this feature offers high-quality results and transparency in data handling.

Whether it’s helping you draft emails and chat messages, summarizing meetings and chat threads, or aiding in creative brainstorming, AI Companion integrates seamlessly into the Zoom experience you’re already familiar with.

Additional Features

Zoom additional

Robust Integrations

The platform offers a versatile app marketplace filled with out-of-the-box integrations and APIs. This feature allows users to easily connect Zoom with the tools they are already using, such as CRM systems, project management software, and more.

The platform is designed to adapt as business needs change, making it a flexible solution for various operational requirements.

Connect with Devices and Rooms

It is purpose-built to work with third-party devices and room configurations. This includes compatibility with desk and conference phones, headsets, cameras, and other appliances.

The aim is to facilitate hassle-free discussions and content sharing, whether you’re in a small huddle room or a large conference space.

Scale to Support Large Audiences

It provides the capability to scale its services to accommodate large audiences, particularly through its webinar features.

Users can leverage online webinars to reach a broader audience while maintaining a personal connection. Features like video, polling, and reactions are available to engage attendees and gather real-time feedback.


Zoom review: Why you should use it?

Zoom stands out as a unified communication and collaboration platform offering a wide array of features, from virtual meetings and team chats to specialized solutions for events and developers.

It’s designed to empower businesses of all sizes, from fledgling companies to large enterprises, with tools that enhance productivity and facilitate remote work.

The platform is particularly strong in its ability to host large online conferences and webinars, making it a go-to choice for businesses looking to scale.

Additionally, it offers robust integrations, allowing you to seamlessly connect with other tools and platforms you’re already using.

Pros and Cons of Using Zoom


  1. Supports Large Audiences: Zoom can host up to 10,000 virtual attendees, making it ideal for large-scale webinars and conferences.
  2. Social Media Integration: The platform allows you to stream your meetings and webinars on Facebook, expanding your reach.
  3. Free Tier Available: Zoom offers a free version that allows unlimited 40-minute meetings, ideal for small businesses or for trialing the service.
  4. Google Calendar Support: Zoom is fully compatible with Google Calendar, aiding in organization and scheduling.
  5. Scalability: The platform can easily adapt to the needs of small, medium, and large businesses.
  6. User-Friendly: The interface is intuitive, making it easy for both hosts and attendees to navigate.


  1. Subscription Complexity: The platform offers multiple subscription tiers and add-ons, which can be confusing and expensive for some users.
  2. Lack of Comment Control: While it offers chat features, it lacks the ability to delete inappropriate comments during live events.
  3. Security Concerns: The platform has been susceptible to “Zoombombing,” where uninvited guests disrupt meetings.
  4. Limited Video Quality: The standard video quality is 720p, not 1080p, which some users find disappointing.
  5. Mandatory App Download: Unlike other platforms, Zoom requires an app download, which can be a barrier for some users.
  6. Inconsistent Cloud File Sizes: The size of cloud-stored meeting recordings can vary, posing issues for those with limited storage or poor internet connections.


Frequently Asked Questions

Zoom Review, Pricing, Features with Pros and Cons
Zoom Review, Pricing, Features with Pros and Cons

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