Does Umobix offer a free trial, demo, or money-back guarantee?
Specific details regarding a free trial period or a guaranteed refund policy are not explicitly stated on the official site. We recommend you review their full Terms and Conditions or contact customer support directly for purchase and trial options.
Is Umobix priced per-device, or can I monitor multiple devices under one subscription?
Not explicitly stated on the official site. Since the service focuses on monitoring a single kid’s phone or tablet, it is strongly implied that a separate subscription is required for each device you wish to monitor.
What kind of response time can I expect if I contact customer support?
The official site does not provide a Service Level Agreement (SLA) with guaranteed response times. However, customer feedback consistently praises the support team as professional and effective at providing prompt assistance for technical issues.
How quickly do data updates synchronize, given the product claims 'real-time' monitoring?
Umobix provides accurate real-time updates for location tracking and current activity. You should note that some large-scale data syncs, like comprehensive message threads or media transfers, have been reported by users to occasionally take up to a full day to update.
What measures does Umobix use to ensure the collected monitoring data is secure and confidential?
Specific technical details regarding data encryption, storage protocols, or data handling security are not explicitly stated within the provided website content. We advise checking the full Privacy Policy for detailed security assurances.
Are there limits on how many photos, videos, or messages Umobix can store for review?
The official documentation does not specify any monthly data quotas or storage limits for the captured media files or extensive message logs. You have the option to save collected media locally if device storage is a concern.
I might upgrade my child's phone soon. Will Umobix need to be purchased again?
The setup includes 'essential migration details' provided by customer service to help you switch the monitored devices. This means the license often transfers, but you should confirm the exact terms with support if you plan a device upgrade.
What kind of remote controls does the app provide besides basic information viewing?
You gain extensive remote control over the target device's functions. Key actions include blocking specific applications, restricting incoming or outgoing calls, disabling messages, and even blocking Wi-Fi access or the whole device.
Does the app block website access using categories, or only specific URLs?
The monitoring features list includes the ability to 'Block website' but does not specify if the capability is based on domain name blocks or content categories. It's safe to assume individual blocking is possible.
Is the keylogger feature compatible with all languages and keyboards?
Information defining language compatibility for the keylogging functionality is not explicitly stated on the official site. Given the app’s broad functionality, check with customer support to ensure your required language is fully supported.
Can Umobix detect if other monitoring or 'spy apps' are also installed on the target phone?
Yes, Umobix has a specific feature listed called 'Other spy apps detection.' This allows you to check for the presence of other unintended monitoring software or hidden tools.
Does Umobix work universally, or are there region or country limitations?
Information regarding regional availability or language specific to the parent's control panel is not explicitly stated. The app focuses on broad Android and iOS compatibility, suggesting worldwide usability wherever those operating systems are standard.
