TuneReel enjoys a strong reputation on Trustpilot, primarily earning positive feedback for value and support. Users frequently praise the high quality and diverse selection of music, noting that their library is competitive with larger sites.
Pricing is consistently highlighted as competitive and affordable, offering excellent value and the 'best bang for my buck.' Customer support is described as exceptional, with agents providing quick, detailed, and reassuring answers about licensing, particularly for complex client work or YouTube monetization. However, the external feedback is not without a key flaw: several users reported serious difficulty when attempting to cancel their subscriptions.
They found that the cancellation process was hidden or poorly signposted, forcing them to use a chatbot to find a hidden billing portal. While the support team apologized and addressed the feedback, this lack of transparency affects user trust among some reviewers.
Overall, TuneReel is viewed as a reliable music provider offering great tracks and responsive help, provided you navigate the cumbersome cancellation system. 🎶