Which platforms does NapoleonCat support for social care?

NapoleonCat supports Facebook Page, Instagram Business Account, Instagram Ads (500 Active ads per profile), TikTok Business and Private Accounts, TikTok Ads, LinkedIn Company Page, YouTube Channel, X (formerly Twitter), Google My Business location, Google Play Store, and Apple App Store.

How long is the free trial and is a credit card required?

The free trial lasts 14 days and requires no credit card to start.

What does the 14-day trial include (features, seats, quotas)?

The trial includes all features—Social Inbox, Auto-moderation, Publisher, Analytics, and Reporting—for 5 seats, 10 social profile slots, and 25,000-message capacity in the Inbox. The AI Assistant provides 100 actions in the Social Inbox and 10 in the Publisher.

Are there any limits on seats or profiles during the trial?

Yes; the trial includes 5 seats and 10 social profile slots.

Is there any information on billing, refunds, or plan pricing?

Not explicitly stated on the official site. Tip: Check the Pricing page or contact sales for billing details and refund policies.

Does NapoleonCat offer onboarding or migration help?

Not explicitly stated on the official site. Tip: Look for onboarding resources or request a guided setup during a demo.

What kind of customer support or SLA is offered?

Not explicitly stated on the official site. Tip: Check the support page or contact sales for SLA details.

Are there language or regional availability details?

Not explicitly stated on the official site. Tip: Check regional pages or contact sales for language options.

How can I cancel or pause my NapoleonCat subscription?

Not explicitly stated on the official site. Tip: Review billing terms in the account settings or contact support.

Who is NapoleonCat best suited for?

Not explicitly stated on the official site. Tip: Review case studies or testimonials to identify typical customer profiles.

Are there limits on paid-plan quotas beyond the trial?

Not explicitly stated on the official site. The trial shows 5 seats, 10 profile slots, and 25,000-message capacity; paid-plan quotas are not detailed here. Tip: See pricing details for plan quotas.

NapoleonCat评论、价格、功能、优缺点

Struggling to keep up with growing social interactions—comments, messages, and reviews across Facebook, Instagram, and TikTok ads? It’s easy to miss messages or respond slowly.

NapoleonCat centralizes conversations in one dashboard, automates routine tasks, and uses AI to analyze sentiment and suggest replies. It helps protect your brand and respond faster, turning comments into opportunities. ✨

NapoleonCat 是什么？

NapoleonCat is a social media customer service platform that unifies the Social Inbox to handle messages, comments, and reviews across multiple networks. It blends publishing, analytics, and reporting with AI-powered automation, collaboration tools, and a contact-aware Social CRM, so teams can respond quickly and consistently.

The tool supports Facebook Page, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more, and offers auto-moderation to remove spam and toxic content, plus private messages and team workflows to scale service.

NapoleonCat 主要功能

✨ Centralized Social Inbox & Unified Conversations

NapoleonCat brings messages, comments, and reviews from multiple networks into one dashboard. This centralized hub helps you save time and reduces the risk of missed messages.

The Social Inbox unifies conversations from Facebook Page, Instagram, TikTok ads, and other channels. It also supports private messages and team workflows to scale service.

Use it when your team handles many interactions. The result is faster responses, a consistent voice, and better protection for your brand.

⚡ AI-Powered Moderation & Sentiment

AI helps moderate conversations and surface safe responses.

It analyzes the sentiment behind incoming messages and can surface on-brand replies. New AI features detect and label spam and hate speech, helping you respond to harmful content faster.

Detect sentiment and surface appropriate replies
Label spam and hate speech to surface safe content
Auto-moderation to remove toxic content

Combined with auto-moderation, they remove toxic comments, keeping your community healthy and your channels organized.

✨ Social CRM & Personalization

Create user profiles for people who contacted you on social media. Use internal notes and conversation history to make each interaction feel personal.

The Social CRM shows conversation history and contact details so your team can respond consistently.

✨ Publishing, Scheduling & Collaboration

Automate approving, scheduling, and publishing your social content across different accounts and platforms.

Our AI assistant can instantly create engaging post captions. Map it all out in a shared, color-coded calendar and keep everyone on the same page with quick visibility.

Shared color-coded calendar
Team handoffs and publishing approvals
Schedule posts for day, week, or month

This setup helps teams stay coordinated and publish with confidence.

✨ Analytics, Reporting & Insights

Analytics let you see whether social moves the needle for your business.

Monitor content performance and analyze competitors to guide your strategy, align with goals, and improve engagement.

Dashboards with insights
Competitive benchmarks
Automated, customizable reports

✨ Platform Coverage & Accessibility

NapoleonCat supports a broad set of networks, including Facebook Page, Instagram, TikTok, LinkedIn, YouTube, Google My Business, and more.

Track and respond to comments, messages, and reviews across these platforms in one place, including ads comments.

This platform-wide reach helps teams stay consistent and respond quickly, no matter where your audience interacts.

使用案例

💬 Unified inbox speeds up responses and protects your brand

A growing online store handles comments, messages, and reviews across Facebook, Instagram, and TikTok ads. It’s easy to miss messages or respond late.

NapoleonCat centralizes conversations in one dashboard and uses AI to moderate, surface safe responses, and suggest replies.

Auto-moderation removes spam and toxic content, while the Social CRM shows conversation history and contact details to keep replies personal and on-brand.

With a shared view of conversations, teams stay aligned and respond faster.

🧭 4-step flow to handle inquiries efficiently

Handle inquiries in four simple steps.

Step 1: Collect all messages, comments, and reviews in the Social Inbox. Step 2: AI analyzes sentiment and drafts replies. Step 3: Assign conversations to the right teammate with clear ownership. Step 4: Respond and log the outcome, using private messages when needed.

🔄 Problem → Approach → Outcome: fast care at scale

Problem: A brand sees rising comments and messages, risking slow responses.

Approach: They centralize all channels, apply auto-moderation, and let AI-suggested replies guide the team.

Outcome: They respond faster, keep the community safe, and maintain a consistent tone.

🤝 Collaborate across teams without chaos

As teams grow, clear ownership and smooth handoffs matter.

NapoleonCat provides shared calendars, task handoffs, and coordinated publishing so everyone stays aligned.

Private messages and the Social CRM help personalize replies while reviewers keep quality.

🗓️ Publish, schedule, and analyze with one tool

Publish and schedule content across networks from a color-coded calendar.

AI helps generate engaging captions and suggests ideas based on audience signals.

Analytics and automated reports show what moves the needle and are easy to share.

📈 Trustworthy analytics and automated reporting

Analytics surface performance across social care and content.

Automated reports can be scheduled and branded for teams and clients.

Reports pull from the Social Inbox, Publisher, and Analytics to guide decisions.

用户评论

Trustpilot data isn’t included in our inputs, so this summary blends Capterra feedback with general external sentiment. Capterra reviewers consistently praise NapoleonCat for centralizing conversations, ease of use, strong analytics, and reliable reporting.

They value the AI-assisted moderation, sentiment insights, and the Social CRM that keeps history at hand. Some mention pricing as reasonable for the value, and that the 14-day trial helps teams test features without risk.

Onboarding and initial setup are generally smooth, though a few users point to a learning curve with advanced automations. Overall, the platform is seen as solid for teams scaling social care, with strong collaboration tools, robust publishing, and helpful integrations.

👍 Clear ROI and faster response times emerge as common wins, while ongoing improvements around onboarding depth and support responsiveness are noted as areas for refinement. 😊

其他地方的用户评价

Alex D.

· Capterra

5.0 / 5

NapoleonCat centralizes our social inbox and keeps conversations organized. The AI helps surface safe responses, and the analytics prove campaigns' impact.

Jamie P.

The platform is easy to use, and onboarding was straightforward. We saved time and responded faster to customers.

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