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用户评论
User feedback for Chatbot is highly polarized, resulting in a concerningly low Trustpilot average (2.8). Positive reviews praise the platform's ease of use and fast setup, noting it is highly intuitive and customizable.
Users reported that new AI features, such as automatic site scanning, make deployment extremely quick and efficient. However, the majority of critical feedback focuses on serious operational failures.
The most common complaint is the lack of support responsiveness; multiple users state that customer service is "non-existing" or slow to reply, especially when facing technical problems or subscription issues. Customers also report issues regarding billing and value.
Some allege unexpected double charges, and the cancellation process is difficult, requiring an emailed request. Furthermore, some users noted that advertised "unlimited" Pro plan features suddenly had severe usage restrictions, leading to delays and dissatisfaction.
While the technology is robust, business practices concerning support and pricing transparency are major concerns. 🚩