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Zendesk vs Help Scout

Zendesk vs Help Scout
Table of Contents:
November 5, 2022

The main difference between Zendesk and Help Scout is that Zendesk offer 14 days free trial and Help Scout offer it for 15 days.

In this versus, we compare Zendesk vs Help Scout in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Zendesk review and Help Scout review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

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Quick overview

Zendesk vs Help Scout at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Zendesk vs Help Scout. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.4
Zendesk Review – A Great Customer Support Tool

Zendesk Review – A Great Customer Support Tool

In this Zendesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Zendesk
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.2
Ease of use
9.5
Features
9.6
PROS:
  • Suitable for a variety of customers.
  • Support for many brands and connected accounts.
  • Community forums and a knowledge base portal are offered.
  • Scalable price as businesses grow.
  • Strong integration with corporate systems and third-party apps. More than 100 automatic integrations with external applications.
  • Large information base and discussion room for questions.
  • In addition to being help desk software, it also functions as CRM software.
  • It is simple to use and set up.
  • Comprehensive analytics and reporting.
  • "Light agents" are unlimited and free. 
  • Open APIs allow for easy integration into your company.
CONS:
  • Users that utilize Zendesk can run into data exporting and uploading issues. Even worse, there are times when data is lost or deleted for no apparent cause.
  • There is a bit of a learning curve needed. Zendesk is complex, tiresome, and confusing. Without a sales representative's help, navigating may be extremely difficult.
  • It's a bit expensive for small to midsize businesses
  • It's challenging to work together with your coworkers when using Zendesk. They provide fundamental teamwork tools. However, they don't make it simple to have an easy conversation.
Visit Zendesk
9.4
Help Scout Review – Shared inbox, Help Center and Live Chat Software

Help Scout Review – Shared inbox, Help Center and Live Chat Software

In this Help Scout review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Help Scout
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.6
Ease of use
9.2
Features
9.3
PROS:
  • Extremely affordable price
  • Integration with e-commerce and marketing tools
  • Agents and support staff can learn through training very quickly
CONS:
  • No telephone assistance
  • Provide consumers tags
Visit Help Scout

Specifications comparison

DetailsZendeskHelp Scout
FeaturesAnalytics / Knowledge Base / Live chatIntegrations / Live chat / Real-time messaging
Best suited forSmall businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support email[email protected][email protected]
Live chatNoYes
Company addressSan Francisco, CaliforniaBoston
Year founded20072011

Pricing comparison

Compare the price between Zendesk vs Help Scout

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonZendeskHelp Scout
Pricing rangeFrom $19/month to $215/monthFrom $20/month to $65/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planNoNo
Free trialYes, 14 daysYes, 15 days
Money back guaranteeNoYes, 30 days
Pricing page linkSee plansSee plans

Zendesk Pricing details

Zendesk has two pricing options:

  1. Zendesk for service: This includes plans for everyone and plans for enterprises.
  2. Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
  1.  
zendesk pricing

The detailed pricing plans are as follows.

Zendesk for service Plans for everyone: 

1. Suite Team – US $49 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – SINGLE
  • Easy-to-set up automation & workflows
  • AI-powered automated answers – UP TO 50
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – STANDARD
  • 1,000+ apps and integrations – PREBUILT
  • Robust APIs – STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance

2. Suite Growth – US $79 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

3. Suite Professional – US $99 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 500
  • Unified agent workspace
  • Reporting and analytics – PREBUILT & CUSTOM
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services

Zendesk for service Plans for the enterprise

Suite Enterprise – US $150 

  • Advanced knowledge management
  • Custom team roles and permissions
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses – UP TO 1000
  • Live data and external dashboard sharing
  • Sandbox environment for change management
  • Robust APIs – ENTERPRISE RATE LIMIT

Zendesk Sales Pricing 

  1. Zendesk Sell Team
  • Customizable sales pipeline
  • Email integration with tracking
  • Calendar integration
  • Task and appointment setting
  • Document storage—2GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public apps and integrations
  • Robust APIs—core
  • Onboarding and adoption resources
  1. Zendesk Sell Growth
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—5GBuser
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 1000 enrichment credits per user/month
  • 25 prospecting credits per user/month
  1. Zendesk Sell Professional  
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—10GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 3500 enrichment credits per user/month
  • 150 prospecting credits per user/month
  • Lead and deal scoring
  • Task automation
  • Advanced roles and permissions
  • Company hierarchy
  1. Zendesk Sell Enterprise
  • Account Management
  • Sales Tracking
  • Automation and Activity Tracking
  • Sales engagement tools
  • Communication
  • Mobile
  • Collaboration
  • API, apps and integrations
  • Reporting and Analytics
  • Data
  • Support
Visit Zendesk official website

Help Scout Pricing details

There are two pricing for Help Scout: Monthly and Annually.

Monthly plan:

  • Standard $25 per user per month
  • Plus $50 per user per month
  • Pro – Contact them in a link

Annual plan:

  • Standard $20 per user per month
  • Plus $40 per user per month
  • Pro $65 per user per month
helpscout pricing

Monthly Plans:

Standard: $25 per user per month 

  • 2 Mailboxes
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports
  • Automated workflows
  • Customer properties
  • API and 50+ integrations

Plus: $50 per user per month

  • 5 Mailboxes
  • 2 Docs sites
  • No maximum user count
  • 25 light users
  • Custom fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance
  • Enterprise security

Pro Plan: 

Available only for annual payments.

Annual Plans: 

Standard: $20 per user per month

  • 2 Mailboxes 
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports​​
  • Automated workflows set up rules to filter emails and automate actions
  • Customer properties​​Enrich customer profiles with custom attributes
  • API and 50+ integrations

Plus: $40 per user per month

  • 5 Mailboxes 
  • 2 Docs sites
  • No maximum user count
  • 25 light users 
  • TeamsAssign 
  • Advanced API (access​​400 API calls per minute and access reporting endpoints)
  • HIPAA compliance
  • Enterprise security 

Pro: $65 per user per month

  • 25 Mailboxes 
  • 10 Docs sites 
  • 50 light 
  • Enterprise security
  • HIPAA compliance
  • API rate limit increase
  • Concierge onboarding service
  • Dedicated account manager  
Visit Help Scout official website
Zendesk vs Help Scout
Zendesk vs Help Scout

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