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Zendesk vs Coda

Zendesk vs Coda
Table of Contents:
November 5, 2022

The main difference between Zendesk and Coda is that Coda offer a free plan but Zendesk does not offer this.

In this versus, we compare Zendesk vs Coda in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Zendesk review and Coda review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

Zendesk vs Coda at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Zendesk vs Coda. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.4
Zendesk Review – A Great Customer Support Tool

Zendesk Review – A Great Customer Support Tool

In this Zendesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Zendesk
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.2
Ease of use
9.5
Features
9.6
PROS:
  • Suitable for a variety of customers.
  • Support for many brands and connected accounts.
  • Community forums and a knowledge base portal are offered.
  • Scalable price as businesses grow.
  • Strong integration with corporate systems and third-party apps. More than 100 automatic integrations with external applications.
  • Large information base and discussion room for questions.
  • In addition to being help desk software, it also functions as CRM software.
  • It is simple to use and set up.
  • Comprehensive analytics and reporting.
  • "Light agents" are unlimited and free. 
  • Open APIs allow for easy integration into your company.
CONS:
  • Users that utilize Zendesk can run into data exporting and uploading issues. Even worse, there are times when data is lost or deleted for no apparent cause.
  • There is a bit of a learning curve needed. Zendesk is complex, tiresome, and confusing. Without a sales representative's help, navigating may be extremely difficult.
  • It's a bit expensive for small to midsize businesses
  • It's challenging to work together with your coworkers when using Zendesk. They provide fundamental teamwork tools. However, they don't make it simple to have an easy conversation.
Visit Zendesk
9
Coda Review – Evolution Of The Docs

Coda Review – Evolution Of The Docs

In this Coda review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Coda
Read full review
Average Score 9
Customer support
8.8
Value for money
9.2
Ease of use
9.1
Features
9
PROS:
  • Video, pictures, and links for documentation
  • Highlighting various informational items for various persons
  • Easy to collaborate
  • Comprehension consolidation
  • Excellent tool for organizing
  • Easy to use
CONS:
  • The integration of internal tools are not very good. Information cannot be simply viewed or written to other tools of the choosing
  • Scale management may be difficult
  • For many users, onboarding and the first learning curve can be challenging
Visit Coda

Specifications comparison

DetailsZendeskCoda
FeaturesAnalytics / Knowledge Base / Live chatDocument Tracking / Document setup
Best suited forSmall businesses, Mid size businesses, Large enterprisesFreelancers, Small businesses, Mid size businesses
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailcontact@zendesk.comsupport@coda.io
Live chatNoYes
Company addressSan Francisco, CaliforniaSan Francisco
Year founded20072014

Pricing comparison

Compare the price between Zendesk vs Coda

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonZendeskCoda
Pricing rangeFrom $19/month to $215/monthFrom $12/month to $36/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planNoYes
Free trialYes, 14 daysYes, 14 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Zendesk Pricing details

Zendesk has two pricing options:

  1. Zendesk for service: This includes plans for everyone and plans for enterprises.
  2. Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
  1.  
zendesk pricing

The detailed pricing plans are as follows.

Zendesk for service Plans for everyone: 

1. Suite Team – US $49 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – SINGLE
  • Easy-to-set up automation & workflows
  • AI-powered automated answers – UP TO 50
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – STANDARD
  • 1,000+ apps and integrations – PREBUILT
  • Robust APIs – STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance

2. Suite Growth – US $79 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

3. Suite Professional – US $99 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 500
  • Unified agent workspace
  • Reporting and analytics – PREBUILT & CUSTOM
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services

Zendesk for service Plans for the enterprise

Suite Enterprise – US $150 

  • Advanced knowledge management
  • Custom team roles and permissions
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses – UP TO 1000
  • Live data and external dashboard sharing
  • Sandbox environment for change management
  • Robust APIs – ENTERPRISE RATE LIMIT

Zendesk Sales Pricing 

  1. Zendesk Sell Team
  • Customizable sales pipeline
  • Email integration with tracking
  • Calendar integration
  • Task and appointment setting
  • Document storage—2GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public apps and integrations
  • Robust APIs—core
  • Onboarding and adoption resources
  1. Zendesk Sell Growth
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—5GBuser
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 1000 enrichment credits per user/month
  • 25 prospecting credits per user/month
  1. Zendesk Sell Professional  
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—10GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 3500 enrichment credits per user/month
  • 150 prospecting credits per user/month
  • Lead and deal scoring
  • Task automation
  • Advanced roles and permissions
  • Company hierarchy
  1. Zendesk Sell Enterprise
  • Account Management
  • Sales Tracking
  • Automation and Activity Tracking
  • Sales engagement tools
  • Communication
  • Mobile
  • Collaboration
  • API, apps and integrations
  • Reporting and Analytics
  • Data
  • Support
Visit Zendesk official website

Coda Pricing details

Coda starts from $12/month to $36/month and you can try for free during 14 days. There are 4 pricing plans for Coda:

  • Free
  • Pro
  • Team
  • Enterprise 
coda pricing

The cost of Coda depends on the features you select and the number of users on the team who actually create papers. Document makers are those who produce documents. Doc Viewers and Editors are not regarded as Doc Makers on the team. 

All options include community support, unlimited editors, readers, Doc Makers, and folders.

  1. Free:  The “doc size” for the Free plan is capped at 50 objects and 100 rows per document. Up to 100 rows of a database may be synced across an infinite number of documents. In the event that you unintentionally remove critical information, you may use this option to recover the last seven days’ worth of modification history. Each month, per document, up to 35 time-based automation and 100 row-based automation are provided.
  2. Pro: Customers who choose the Pro plan pay either $10 per month for Doc Makers (paid yearly) or $12 per Doc Maker (paid monthly). The Pro plan gives you access to 30 days’ worth of the document’s version history as well as limitless table syncing between documents. Each document has a monthly cap of 100 time-based automation and 500 row-based automation. Hidden pages that archive previous material and priority assistance from the Coda team are additional features that are excluded from the Free option.
  3. Team: The monthly price for each Doc Maker under the Team plan is $30 (paid yearly), or $36 for teams using a month-to-month subscription. This package includes one free training session with a Coda expert, a number of time- or action-based automation, unrestricted access to the version history, private folders that require an invite, and locking capabilities that prevent unintentional alterations. An internal template gallery will soon be available from Coda, enabling you to internalize operations within the business.
  4. Enterprise: To set up the team with an Enterprise plan, you must schedule a demo with a Coda sales representative to ascertain the unique requirements of the business. The features of this option are identical to those of the Team plan, but it offers Single Sign-on (SSO) functionality and assistance from a customer success manager. Unified billing, an IT-Admin portal, and SOC II Compliance Certification are some of the upcoming features.
Visit Coda official website

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