Home - Versus - Knowledge Base - Zendesk vs Archbee

Zendesk vs Archbee

Zendesk vs Archbee
Table of Contents:
February 1, 2023

The main difference between Zendesk and Archbee is that Archbee is not compatible with mobile devices. However, Zendesk supports mobile devices such as Android, iPad, and Iphone. Archbee offers a free starter plan. However, Zendesk does not offer any free plan.

Visit Zendesk
Visit Archbee

In this versus, we compare Zendesk vs Archbee in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Zendesk review and Archbee review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

Zendesk vs Archbee at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Zendesk vs Archbee. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.4
Zendesk Review – A Great Customer Support Tool

Zendesk Review – A Great Customer Support Tool

In this Zendesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Zendesk
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.2
Ease of use
9.5
Features
9.6
PROS:
  • Suitable for a variety of customers.
  • Support for many brands and connected accounts.
  • Community forums and a knowledge base portal are offered.
  • Scalable price as businesses grow.
  • Strong integration with corporate systems and third-party apps. More than 100 automatic integrations with external applications.
  • Large information base and discussion room for questions.
  • In addition to being help desk software, it also functions as CRM software.
  • It is simple to use and set up.
  • Comprehensive analytics and reporting.
  • "Light agents" are unlimited and free. 
  • Open APIs allow for easy integration into your company.
CONS:
  • Users that utilize Zendesk can run into data exporting and uploading issues. Even worse, there are times when data is lost or deleted for no apparent cause.
  • There is a bit of a learning curve needed. Zendesk is complex, tiresome, and confusing. Without a sales representative's help, navigating may be extremely difficult.
  • It's a bit expensive for small to midsize businesses
  • It's challenging to work together with your coworkers when using Zendesk. They provide fundamental teamwork tools. However, they don't make it simple to have an easy conversation.
Visit Zendesk
9.2
Archbee Review – Documentation Made Easy

Archbee Review – Documentation Made Easy

In this Archbee review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Archbee
Read full review
Average Score 9.2
Customer support
9.2
Value for money
9.3
Ease of use
9.1
Features
9
PROS:
  • Centralized repository for all necessary paperwork
  • Helps in improving communication within the group
  • To efficiently draw out processes and processes, use a diagramming tool.
  • Assist in advance Swagger, the OpenAPI specification, and GraphQL
  • There is no limit to the amount of space available for storing files
  • Provide instantaneous help via chat
CONS:
  • No usable native apps for mobile devices or computers
  • No direct WordPress email distribution is possible
Visit Archbee

Specifications comparison

DetailsZendeskArchbee
FeaturesAnalytics / Knowledge Base / Live chatAPI / Document setup
Best suited forSmall businesses, Mid size businesses, Large enterprisesFreelancers, Small businesses, Mid size businesses
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support email[email protected][email protected]
Live chatNoYes
Company addressSan Francisco, CaliforniaNewark, Delaware, United States
Year founded20072019

Pricing comparison

Compare the price between Zendesk vs Archbee

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonZendeskArchbee
Pricing rangeFrom $19/month to $215/monthFrom $38/month to $500/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planNoNo
Free trialYes, 14 daysYes, 21 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Zendesk Pricing details

Zendesk has two pricing options:

  1. Zendesk for service: This includes plans for everyone and plans for enterprises.
  2. Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
  1.  
zendesk pricing

The detailed pricing plans are as follows.

Zendesk for service Plans for everyone: 

1. Suite Team – US $49 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – SINGLE
  • Easy-to-set up automation & workflows
  • AI-powered automated answers – UP TO 50
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – STANDARD
  • 1,000+ apps and integrations – PREBUILT
  • Robust APIs – STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance

2. Suite Growth – US $79 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

3. Suite Professional – US $99 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 500
  • Unified agent workspace
  • Reporting and analytics – PREBUILT & CUSTOM
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services

Zendesk for service Plans for the enterprise

Suite Enterprise – US $150 

  • Advanced knowledge management
  • Custom team roles and permissions
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses – UP TO 1000
  • Live data and external dashboard sharing
  • Sandbox environment for change management
  • Robust APIs – ENTERPRISE RATE LIMIT

Zendesk Sales Pricing 

  1. Zendesk Sell Team
  • Customizable sales pipeline
  • Email integration with tracking
  • Calendar integration
  • Task and appointment setting
  • Document storage—2GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public apps and integrations
  • Robust APIs—core
  • Onboarding and adoption resources
  1. Zendesk Sell Growth
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—5GBuser
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 1000 enrichment credits per user/month
  • 25 prospecting credits per user/month
  1. Zendesk Sell Professional  
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—10GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 3500 enrichment credits per user/month
  • 150 prospecting credits per user/month
  • Lead and deal scoring
  • Task automation
  • Advanced roles and permissions
  • Company hierarchy
  1. Zendesk Sell Enterprise
  • Account Management
  • Sales Tracking
  • Automation and Activity Tracking
  • Sales engagement tools
  • Communication
  • Mobile
  • Collaboration
  • API, apps and integrations
  • Reporting and Analytics
  • Data
  • Support
Visit Zendesk official website

Archbee Pricing details

Archbee pricing is divided into three tiers based on the services provided and the kind of audience catered. The plans can be billed both monthly and annually. Furthermore, all the plans start with a free trial followed by its purchase. 

archbee pricing

GROWING

Annual billing:

This costs $30/month. As this plan is restricted to 5 team accounts only, it includes an extra cost of $4/month with every additional account created.  

Monthly billing:

This costs $38/month. As this plan is restricted to 5 team accounts only, it includes an extra cost of $5/month with every additional account created.  

SCALING

Annual billing:

This costs $100/month. As this plan is restricted to 10 team accounts only, it includes an extra cost of $8/month with every additional account created.  

Monthly billing:

This costs $125/month. As this plan is restricted to 10 team accounts only, it includes an extra cost of $10/month with every additional account created.  

ENTERPRISE

Annual billing:

This costs $400/month. As this plan is restricted to 20 team accounts only, it includes an extra cost of $12/month with every additional account created.  

Monthly billing:

This costs $500/month. As this plan is restricted to 20 team accounts only, it includes an extra cost of $15/month with every additional account created. 

Visit Archbee official website

Archbee and Zendesk both offer a free trial for their subscription plans. Archbee’s basic plan starts from $49 per month, which includes 10 team members. On the other hand, Zendesk offers a basic plan of $19 for one person per month, which is billed annually. With a free plan and more people included in the basic plan, Archbee is the winner.

🏆 Winner: Archbee

Learn more in the section below with our comparison of the different features of Zendesk vs Archbee 👇.

Features comparison

We highlight the main differences between Zendesk vs Archbee

Here is a quick summary of the differences between the features and services offered by Zendesk vs Archbee:

Features overview

Zendesk vs Archbee
zendesk
VS
Archbee
Ease of useEasy to understand features
VS
Device CompatibilityAndroid, iOS
VS
Customer Support24/7 Live chat
VS
Language SupportMultiple languages
VS
IntegrationsOther software compatibility
VS

In this section, we will compare only the big differences between Zendesk and Archbee, and we will assign a winner for each feature or service.
So we will compare first:

  • Ease of use
  • Device Compatibility
  • Customer Support
  • Language Support
  • Integrations

Ease of use

Archbee has a more user-friendly interface as compared to Zendesk. Zendesk offers more features, but these features are complex to understand navigating may take a lot of work. So many teamwork tools are complex and need assistance to understand. Archbee, however, has a simple and easy user interface.

🏆 Winner: Archbee

Device Compatibility

Zendesk and Archbee are compatible with Cloud, SaaS, Web, Desktop – Mac, Windows, and Linux. Zendesk offers Mobile Android and Mobile iPhone applications, whereas, Archbee does not provide a mobile app. So in device compatibility, Zendesk is the winner.

🏆 Winner: Zendesk

Customer Support

Zendesk provides 24/7 live representative customer support, while Archbee does not provide customer support 24/7. Moreover, Zendesk is also powered by a knowledge base and phone support. So the winner of customer support is Zendesk.

🏆 Winner: Zendesk

Language Support

In contrast to language support, Zendesk supports a total of 17 languages. However, Archbee provides the language localization option in scaling and enterprise plans. So, with more language support, Zendesk is the winner.

🏆 Winner: Zendesk

Integrations

Both Archbee and Zendesk provide integration. Zendesk offers a pre-built app integration feature that includes 1000 plus apps on the Zendesk marketplace. Zendesk also offers a customized option for integration. On the other hand, Archbee does not provide built-in app integration and offers 20 integrations.

🏆 Winner: Zendesk

User Reviews

Find out what current users think about Zendesk and Archbee

If you need some external reviews of Ciroapp, you can read the reviews written by their users. Feel free to add your own on these platforms once you are an experienced user of Zendesk or Archbee, to help our community to choose.

Zendesk Reviews

9.4
Zendesk Review – A Great Customer Support Tool

Zendesk Review – A Great Customer Support Tool

In this Zendesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Zendesk
Read full review

Archbee Reviews

9.2
Archbee Review – Documentation Made Easy

Archbee Review – Documentation Made Easy

In this Archbee review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Archbee
Read full review

Now that you have read everything and know all the differences between Zendesk and Archbee, it’s time to define a winner! Find out in the following whom the winner of this versus is ⚡.

Winner

Zendesk vs Archbee: Who is the winner?

The winner of versus is Zendesk. Zendesk is ideal for all customers, from small to large groups or teams. Zendesk also provides essential tools for customer care and support.

On the other hand, Archbee provides intuitive and secure password protection. Users should determine the one platform that best fulfills the practical requirement before deciding.

Visit Zendesk
Visit Archbee

Related Articles
Ciroapp
Logo