The main difference between Zendesk and Archbee is that Archbee is not compatible with mobile devices. However, Zendesk supports mobile devices such as Android, iPad, and Iphone. Archbee offers a free starter plan. However, Zendesk does not offer any free plan.
In this versus, we compare Zendesk vs Archbee in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Zendesk review and Archbee review.
However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
Zendesk vs Archbee at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Zendesk vs Archbee. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Zendesk Review – A Great Customer Support Tool
Archbee Review – Documentation Made Easy
Specifications comparison
| Details | Zendesk | Archbee |
|---|---|---|
| Features | Analytics / Knowledge Base / Live chat | API / Document setup |
| Best suited for | Small businesses, Mid size businesses, Large enterprises | Freelancers, Small businesses, Mid size businesses |
| Website languages | English | English |
| Website URL | Visit official website | Visit official website |
| Support link | Support page | Support page |
| Support email | contact@zendesk.com | contact@archbee.com |
| Live chat | No | Yes |
| Company address | San Francisco, California | Newark, Delaware, United States |
| Year founded | 2007 | 2019 |
Pricing comparison
Compare the price between Zendesk vs Archbee
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
| Pricing comparison | Zendesk | Archbee |
|---|---|---|
| Pricing range | From $19/month to $215/month | From $38/month to $500/month |
| Pricing types | Annual subscription / Monthly subscription | Annual subscription / Monthly subscription |
| Free plan | No | No |
| Free trial | Yes, 14 days | Yes, 21 days |
| Money back guarantee | No | No |
| Pricing page link | See plans | See plans |
Zendesk Pricing details
Zendesk has two pricing options:
- Zendesk for service: This includes plans for everyone and plans for enterprises.
- Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
The detailed pricing plans are as follows.
Zendesk for service Plans for everyone:
1. Suite Team – US $49 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automation & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
2. Suite Growth – US $79 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – MULTIPLE
- Easy-to-set up automation & workflows with additional options
- AI-powered automated answers – UP TO 100
- Unified agent workspace
- Reporting and analytics – PREBUILT
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOM
- Robust APIs – ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses – UP TO 50
- Service Level Agreement (SLA) management
- Multilingual support and content
3. Suite Professional – US $99 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – MULTIPLE
- Easy-to-set up automation & workflows with additional options
- AI-powered automated answers – UP TO 500
- Unified agent workspace
- Reporting and analytics – PREBUILT & CUSTOM
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOM
- Robust APIs – ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses – UP TO 100
- Service Level Agreement (SLA) management
- Multilingual support and content
- Conversation routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Zendesk for service Plans for the enterprise
Suite Enterprise – US $150
- Advanced knowledge management
- Custom team roles and permissions
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
Zendesk Sales Pricing
- Zendesk Sell Team
- Customizable sales pipeline
- Email integration with tracking
- Calendar integration
- Task and appointment setting
- Document storage—2GB/user
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public apps and integrations
- Robust APIs—core
- Onboarding and adoption resources
- Zendesk Sell Growth
- Customizable sales pipeline
- Email integration with tracking + bulk emailing and unlimited templates
- Calendar integration
- Task and appointment setting
- Document storage—5GBuser
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public + private apps and integrations
- Robust APIs—core + premium
- Onboarding and adoption resources
- Custom sales reports and dashboards
- Sales forecasting and goals tracking
- Advanced activity reports
- Product and price book
- 1000 enrichment credits per user/month
- 25 prospecting credits per user/month
- Zendesk Sell Professional
- Customizable sales pipeline
- Email integration with tracking + bulk emailing and unlimited templates
- Calendar integration
- Task and appointment setting
- Document storage—10GB/user
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public + private apps and integrations
- Robust APIs—core + premium
- Onboarding and adoption resources
- Custom sales reports and dashboards
- Sales forecasting and goals tracking
- Advanced activity reports
- Product and price book
- 3500 enrichment credits per user/month
- 150 prospecting credits per user/month
- Lead and deal scoring
- Task automation
- Advanced roles and permissions
- Company hierarchy
- Zendesk Sell Enterprise
- Account Management
- Sales Tracking
- Automation and Activity Tracking
- Sales engagement tools
- Communication
- Mobile
- Collaboration
- API, apps and integrations
- Reporting and Analytics
- Data
- Support
Archbee Pricing details
Archbee pricing is divided into three tiers based on the services provided and the kind of audience catered. The plans can be billed both monthly and annually. Furthermore, all the plans start with a free trial followed by its purchase.
GROWING
Annual billing:
This costs $30/month. As this plan is restricted to 5 team accounts only, it includes an extra cost of $4/month with every additional account created.
Monthly billing:
This costs $38/month. As this plan is restricted to 5 team accounts only, it includes an extra cost of $5/month with every additional account created.
SCALING
Annual billing:
This costs $100/month. As this plan is restricted to 10 team accounts only, it includes an extra cost of $8/month with every additional account created.
Monthly billing:
This costs $125/month. As this plan is restricted to 10 team accounts only, it includes an extra cost of $10/month with every additional account created.
ENTERPRISE
Annual billing:
This costs $400/month. As this plan is restricted to 20 team accounts only, it includes an extra cost of $12/month with every additional account created.
Monthly billing:
This costs $500/month. As this plan is restricted to 20 team accounts only, it includes an extra cost of $15/month with every additional account created.
Archbee and Zendesk both offer a free trial for their subscription plans. Archbee’s basic plan starts from $49 per month, which includes 10 team members. On the other hand, Zendesk offers a basic plan of $19 for one person per month, which is billed annually. With a free plan and more people included in the basic plan, Archbee is the winner.
🏆 Winner: Archbee
Learn more in the section below with our comparison of the different features of Zendesk vs Archbee .
Features comparison
We highlight the main differences between Zendesk vs Archbee
Here is a quick summary of the differences between the features and services offered by Zendesk vs Archbee:
Features overview
In this section, we will compare only the big differences between Zendesk and Archbee, and we will assign a winner for each feature or service.
So we will compare first:
- Ease of use
- Device Compatibility
- Customer Support
- Language Support
- Integrations
Ease of use
Archbee has a more user-friendly interface as compared to Zendesk. Zendesk offers more features, but these features are complex to understand navigating may take a lot of work. So many teamwork tools are complex and need assistance to understand. Archbee, however, has a simple and easy user interface.
🏆 Winner: Archbee
Device Compatibility
Zendesk and Archbee are compatible with Cloud, SaaS, Web, Desktop – Mac, Windows, and Linux. Zendesk offers Mobile Android and Mobile iPhone applications, whereas, Archbee does not provide a mobile app. So in device compatibility, Zendesk is the winner.
🏆 Winner: Zendesk
Customer Support
Zendesk provides 24/7 live representative customer support, while Archbee does not provide customer support 24/7. Moreover, Zendesk is also powered by a knowledge base and phone support. So the winner of customer support is Zendesk.
🏆 Winner: Zendesk
Language Support
In contrast to language support, Zendesk supports a total of 17 languages. However, Archbee provides the language localization option in scaling and enterprise plans. So, with more language support, Zendesk is the winner.
🏆 Winner: Zendesk
Integrations
Both Archbee and Zendesk provide integration. Zendesk offers a pre-built app integration feature that includes 1000 plus apps on the Zendesk marketplace. Zendesk also offers a customized option for integration. On the other hand, Archbee does not provide built-in app integration and offers 20 integrations.
🏆 Winner: Zendesk
User Reviews
Find out what current users think about Zendesk and Archbee
If you need some external reviews of Ciroapp, you can read the reviews written by their users. Feel free to add your own on these platforms once you are an experienced user of Zendesk or Archbee, to help our community to choose.
Zendesk Reviews
Zendesk Review – A Great Customer Support Tool
Archbee Reviews
Archbee Review – Documentation Made Easy
Now that you have read everything and know all the differences between Zendesk and Archbee, it’s time to define a winner! Find out in the following whom the winner of this versus is ⚡.
Winner
Zendesk vs Archbee: Who is the winner?
The winner of versus is Zendesk. Zendesk is ideal for all customers, from small to large groups or teams. Zendesk also provides essential tools for customer care and support.
On the other hand, Archbee provides intuitive and secure password protection. Users should determine the one platform that best fulfills the practical requirement before deciding.
