Tidio vs Ruby

The main difference between Tidio and Ruby is that Tidio offers a free plan but Ruby does not offer this.

In this versus, we compare Tidio vs Ruby in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Tidio review and Ruby review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Tidio vs Ruby at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Ruby vs Tidio. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

Tidio Review – Live Chat, Chatbots and Ticketing System

Tidio Review – Live Chat, Chatbots and Ticketing System

In this Tidio review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.5
Customer support
Value for money
Ease of use
  • User-Friendly Interface
  • Multi-Platform Support
  • Automation
  • Integrations of wider range
  • Customization Options dashboard
  • Limited Features on Basic Plan
  • Limited Bot Templates
  • Limited Automation
Ruby Review – Virtual Receptionist and Live Chat Software

Ruby Review – Virtual Receptionist and Live Chat Software

In this Ruby review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.2
Customer support
Value for money
Ease of use
  • Phone systems integrated with Nextiva and Grasshopper 
  • No setup or after-hours fees
  • Health Insurance Portability and Accountability Act (HIPAA) Compliant receptionist
  • Expensive as compared to competitors
  • No free version
  • Assistance during business hours only

Specifications comparison

FeaturesAutomations / Chatbots / Customization / Email Integration / Live Chat Software / Multi-Platform Support / Reporting and AnalyticsCall Routing / Dynamic Integration / Live chat / Virtual Receptionists
Best suited forIndividuals, Freelancers, Small businesses, Mid size businessesSmall businesses, Mid size businesses
Website languagesDutch / English / Italian / SpanishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@tidio.netstaff@ruby.com
Live chatYesYes
Company address149 New Montgomery St 4th Floor, San Francisco, CA 94105 USA300 Wyandotte Street #301, Kansas City, MO 64105, US
Year founded20132003

Pricing comparison

Compare the price between Tidio vs Ruby

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonTidioRuby
Pricing rangeFrom $0 to $329 per monthFrom $230 to $1595 per month
Pricing typesMonthly subscriptionMonthly subscription
Free planYesNo
Free trialNoNo
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Tidio Pricing details

Tidio offers four pricing plans: Free, Communicator, Chatbot, and Tidio+. The free plan includes basic features such as live chat, mobile app support, and email integration. However, it is limited to 100 emails per month, one operator, and basic customization options. The Communicator plan costs $15.83 per month and includes all the features of the Free plan, along with unlimited emails, three operators, and advanced customization options. The Chatbot plan costs $15.83 per month per bot and includes all the features of the Communicator plan, along with advanced automation features and chatbot templates. While Tidio+ starts from $329 per month.

Tidio Pricing

Free $0:

  • An excellent choice to get your small website started, no commitment required.
  • Live Chat – 50 unique conversations
  • Chatbots – conversations with 100 users
  • Email Support
  • Ticketing system
  • Desktop App & Mobile Apps
  • 3rd party apps integration
  • Visitors Info
  • JavaScript API

 Communicator $15.83USD/mo:

  • Billed per operator
  • The best option for mid-sized teams that base customer support on live conversations
  • Live Chat – unlimited conversations
  • Up to 5 operators
  • Email, 24/5 Live Chat support
  • All the Free Features
  • Team departments
  • Analytics
  • Native Shopify Integration
  • Live Typing
  • Viewed Pages
  • Live Visitors List
  • Permissions
  • Notes

Chatbots $15.83USD/mo

  •      A handy add-on with automations made for self-service, can be bundled with other plans.
  •      Chatbots – from 1000 triggers
  •      Email, 24/5 Live Chat support
  •      All the Free Features
  •      35+ Chatbot templates
  •      Visual Chatbot Editor
  •      Zapier integration

Tidio+ $329USD/mo

  •       A solution for growing businesses looking for advanced features and dedicated support.
  •       Live Chat – unlimited conversations
  •       Custom number of operators
  •       Chatbots – custom no. of engagements
  •       Email, 24/5 Live Chat, 24/7 emergency phone support
  •       All features from Chatbots and Communicator plans
  •       Tidio AI Response Bots
  •       Multisite support
  •       Custom integrations
  •       Email marketing
  •       Dedicated Customer Success Manager
  •       Dedicated Implementation Specialist
  •       Chatbot building assistance
  •       Account Reviews
  •      Training Sessions

Ruby Pricing details

Ruby Receptionist charges $360 per month for its virtual receptionist service and $135 per month for its live chat service. People who desire both of these services at once can save 20% by purchasing the bundle. There is no free trial, however, customers have 21 days to request a refund if they are not satisfied.

All of the receptionist plans have the same great features like live transferring, voicemail transcription, email, and use alerts; the only variation is the number of receptionist minutes included. For information on how much each plan’s extra minute will cost, please contact sales. Payment is required on a monthly basis rather than once a year.

Ruby Pricing

Call Ruby 100 ($365 monthly)

  • Best For Small businesses with medium call volumes
  • Up to 100 minutes

Call Ruby 200 ($660 monthly)

  • Best For Small to mid-size companies
  • Up to 200 minutes

Call Ruby 350 ($1,100 monthly)

  • Up to 350 minutes
  • Best For Growing companies with stronger call volumes

Call Ruby 500 ($1,595 monthly)

  • Best For Enterprises with a high call volume
  • Up to 500 minutes

There are a total of three different conversation modes available in Ruby. Receptionist plans vary in the number of free monthly calls they provide and may only be purchased on a regular basis. Among the features that come standard is the ability to record chats, collect leads from websites, and display customized chat widgets.

Chat Ruby 10 ($135 monthly)

  • Upto 10 chats

Chat Ruby 30 ($315 monthly)

  • Upto 30 chats

Chat Ruby 50 ($490 monthly)

  • Upto 50 chats