The main difference between Tidio and JivoChat is that JivoChat provides a 10-day money-back guarantee, whereas Tidio does not offer a money-back guarantee. In terms of features, Tidio offers a comprehensive set that includes live chat, email marketing, chatbots, visitor tracking, CRM integration, and mobile apps. On the other hand, JivoChat provides features such as live chat, Facebook Messenger integration, callback requests, visitor monitoring, team collaboration tools, and proactive chat invitations. In terms of customer support, Tidio offers assistance through email and live chat, while JivoChat provides support via live chat, email, and phone.
In this versus, we compare Tidio vs JivoChat in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Tidio review and JivoChat review.
However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of JivoChat vs Tidio. Find out their ratings, features, prices and then discover the winner of the versus.
Tidio offers four pricing plans: Free, Communicator, Chatbot, and Tidio+. The free plan includes basic features such as live chat, mobile app support, and email integration. However, it is limited to 100 emails per month, one operator, and basic customization options. The Communicator plan costs $15.83 per month and includes all the features of the Free plan, along with unlimited emails, three operators, and advanced customization options. The Chatbot plan costs $15.83 per month per bot and includes all the features of the Communicator plan, along with advanced automation features and chatbot templates. While Tidio+ starts from $329 per month.
Free $0:
An excellent choice to get your small website started, no commitment required.
Live Chat – 50 unique conversations
Chatbots – conversations with 100 users
Email Support
Ticketing system
Desktop App & Mobile Apps
3rd party apps integration
Visitors Info
JavaScript API
Communicator $15.83USD/mo:
Billed per operator
The best option for mid-sized teams that base customer support on live conversations
Live Chat – unlimited conversations
Up to 5 operators
Email, 24/5 Live Chat support
All the Free Features
Team departments
Analytics
Native Shopify Integration
Live Typing
Viewed Pages
Live Visitors List
Permissions
Notes
Chatbots $15.83USD/mo
A handy add-on with automations made for self-service, can be bundled with other plans.
Chatbots – from 1000 triggers
Email, 24/5 Live Chat support
All the Free Features
35+ Chatbot templates
Visual Chatbot Editor
Zapier integration
Tidio+ $329USD/mo
A solution for growing businesses looking for advanced features and dedicated support.
Live Chat – unlimited conversations
Custom number of operators
Chatbots – custom no. of engagements
Email, 24/5 Live Chat, 24/7 emergency phone support
JivoChat has two different price options. There is no charge for the basic version. It’s always free and includes up to five agents. The second option is the Professional Version, which costs $19 per month per agent if paid yearly.
JivoChat has two different price options. There is no charge for the basic version. It’s always free and includes up to five agents. It provides customized chat in 20 languages, as well as a variety of applications (desktop and mobile) and round-the-clock customer service. The second option is the Professional Version, which costs $19 per month per agent if paid yearly. Jivochat highlights its yearly price without really showing its monthly price, know that if you want to pay monthly, it will cost you $29/month. You can try for free during 14 days and see if JivoChat fits you.
JivoChat provides three distinct plans for its users. The first is the Basic plan, which is available free of charge. The second is the Enterprise plan, which is priced at $38 per month when billed annually. Finally, there is the Professional plan, which can be obtained for $19 per month when billed annually. Notably, the Professional plan includes an additional 14-day free trial of the service at no extra cost. Tidio, on the other hand, has many different pricing tiers to meet the demands of its customers. While the Starter plan costs $29 per month, the Free plan is accessible at no cost. The Communicator plan, Chatbot plan, and Tidio+ plan are all available for $19, $19, and $329 per month, respectively.
Learn more in the section below with our comparison of the different features of Tidio vs JivoChat .
Features comparison
We highlight the main differences between Tidio vs JivoChat
Here is a quick summary of the differences between the features and services offered by Tidio vs JivoChat:
Features overview
In this section, we will compare only the big differences between Tidio and JivoChat, and we will assign a winner for each feature or service. So we will compare first:
Ease of use
Customization Options
Integrations
Customer Support
Money-back Guarantee
Ease of use
Easy live chat setup and management are made possible by both Tidio and Jivochat’s intuitive user interfaces. Tidio’s dashboard offers a clean and intuitive design, with straightforward options to customize chat widgets and automate responses. Its chatbot builder has a drag-and-drop interface, so even people with no programming experience may use it. Jivochat also boasts a user-friendly interface with a simple setup process. The platform offers a unified inbox for managing chats, calls, and email messages, allowing agents to efficiently handle customer interactions. Jivochat’s customizable chat window and chat invitations further enhance the user experience.
Tailoring the live chat experience to align with your brand’s identity is crucial. Tidio provides extensive customization options, allowing you to personalize chat widgets, colors, and branding elements. Additionally, Tidio’s chatbot builder enables businesses to create custom chatbot workflows based on their unique requirements. Jivochat also offers customization options, allowing businesses to modify the chat window’s appearance, language, and behavior. The platform supports advanced branding features, such as adding custom logos and images. Jivochat’s chatbot customization capabilities empower businesses to create interactive and personalized automated experiences for their customers.
Integration capabilities are essential for seamless workflows and data synchronization across various business tools. Tidio offers integrations with popular platforms like Wix, Shopify, WordPress, and many others. It also provides integration with CRM systems such as Salesforce, Pipedrive, and HubSpot, ensuring smooth customer data management. Popular CMSs like WordPress and Joomla can be integrated with Jivochat. It’s also compatible with a wide range of other services, such as Google Analytics, Facebook, and Zapier. Jivochat’s built-in telephony feature enables integration with VoIP providers, facilitating efficient call handling.
🏆 Winner: Both
Customer Support
Efficient customer support is crucial when technical issues or inquiries arise. Tidio’s support team is available by phone, email, and live chat at all times. If you have any queries or problems, their support staff is quick to respond and eager to assist. Jivochat also offers 24/7 customer support, with a live chat feature available on their website.
Tidio offers a 14 days money-back guarantee while Jivochat does not provide any money-back policy, but they offer a seven-day free trial to test the feature.
Find out what current users think about Tidio and JivoChat
If you need some external reviews of Ciroapp, you can read the reviews written by their users. Feel free to add your own on these platforms once you are an experienced user of Tidio or JivoChat, to help our community to choose.
Now that you have read everything and know all the differences between Tidio and JivoChat, it’s time to define a winner! Find out in the following whom the winner of this versus is ⚡.
Winner
Tidio vs JivoChat: Who is the winner?
The winner of this comparison is Tidio. Tidio and Jivochat are two robust live chat software options that can enhance customer engagement and support for businesses of all sizes. While Tidio excels in its customization options, integration capabilities, and chatbot builder.
Jivochat stands out with its telephony feature and seamless integration with social media platforms.
