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Notion vs Zendesk

Notion vs Zendesk
Table of Contents:
February 14, 2023

The main difference between Notion and Zendesk is that Notion is a productivity platform that allows users to create and organize notes, documents, and databases, while Zendesk is a customer service solution that allows users to manage customer support tickets and conversations. Notion is primarily used for internal collaboration, while Zendesk is used for customer service. Notion has a free plan but Zendesk offers a free trial for all the paid plans.

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In this versus, we compare Notion vs Zendesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Notion review and Zendesk review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

Notion vs Zendesk at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Notion vs Zendesk. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.5
Notion Review – Workspace That Combines Notes, Docs, Project Management, And Wikis

Notion Review – Workspace That Combines Notes, Docs, Project Management, And Wikis

In this Notion review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Notion
Read full review
Average Score 9.5
Customer support
9.1
Value for money
9.8
Ease of use
9.5
Features
9.7
PROS:
  • Setting up a read-only link
  • Co-editing
  • Various data source views are available
  • Kanban
  • Embedded media
  • Flexible digital workspace
CONS:
  • Finding the appropriate article might be difficult at times
  • Images can't be copy-pasted directly
Visit Notion
9.4
Zendesk Review – A Great Customer Support Tool

Zendesk Review – A Great Customer Support Tool

In this Zendesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Zendesk
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.2
Ease of use
9.5
Features
9.6
PROS:
  • Suitable for a variety of customers.
  • Support for many brands and connected accounts.
  • Community forums and a knowledge base portal are offered.
  • Scalable price as businesses grow.
  • Strong integration with corporate systems and third-party apps. More than 100 automatic integrations with external applications.
  • Large information base and discussion room for questions.
  • In addition to being help desk software, it also functions as CRM software.
  • It is simple to use and set up.
  • Comprehensive analytics and reporting.
  • "Light agents" are unlimited and free. 
  • Open APIs allow for easy integration into your company.
CONS:
  • Users that utilize Zendesk can run into data exporting and uploading issues. Even worse, there are times when data is lost or deleted for no apparent cause.
  • There is a bit of a learning curve needed. Zendesk is complex, tiresome, and confusing. Without a sales representative's help, navigating may be extremely difficult.
  • It's a bit expensive for small to midsize businesses
  • It's challenging to work together with your coworkers when using Zendesk. They provide fundamental teamwork tools. However, they don't make it simple to have an easy conversation.
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Specifications comparison

DetailsNotionZendesk
FeaturesBoard Database Block / Public Pages / Saving and Displaying Bookmarks / Table Database Block / Text Editor / To-Do List BlockAnalytics / Knowledge Base / Live chat
Best suited forIndividuals, Freelancers, Small businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglish / French / Japanese / KoreanEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@getnotion.comcontact@zendesk.com
Live chatYesNo
Company addressNew York, NY, USSan Francisco, California
Year founded20162007

Pricing comparison

Compare the price between Notion vs Zendesk

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonNotionZendesk
Pricing rangeFrom $5 to $25 per monthFrom $19/month to $215/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planYesNo
Free trialNoYes, 14 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Notion Pricing details

With Notion, you can choose from 4 different subscription plans: Personal (free), Personal Pro ($5/month), Team ($10/month/user), and Enterprise ($25/month/user). All of these packages provide little savings if you purchase for an entire year of service at once.

Notion pricing

Personal (Free)

  • Pages and blocks are unlimited
  • Share with five people
  • Sync between devices
  • API 

Personal Pro ($5/month)

  • File uploads are unlimited
  • Guests are not limited
  • Version history for 30 days

Team ($10/month/user)

  • Team members are unlimited
  • Cooperative office space
  • Permission to share
  • Resources for administrators 

Enterprise ($25/month/user)

  • SAML Single Sign-On
  • Provisioning of users (SCIM)
  • Log of audits
  • Better protections and management systems
  • Version history is unlimited
  • Dedicated success manager (100+ seats)
  • Contract made to order
Visit Notion official website

Zendesk Pricing details

Zendesk has two pricing options:

  1. Zendesk for service: This includes plans for everyone and plans for enterprises.
  2. Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
  1.  
zendesk pricing

The detailed pricing plans are as follows.

Zendesk for service Plans for everyone: 

1. Suite Team – US $49 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – SINGLE
  • Easy-to-set up automation & workflows
  • AI-powered automated answers – UP TO 50
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – STANDARD
  • 1,000+ apps and integrations – PREBUILT
  • Robust APIs – STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance

2. Suite Growth – US $79 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

3. Suite Professional – US $99 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 500
  • Unified agent workspace
  • Reporting and analytics – PREBUILT & CUSTOM
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services

Zendesk for service Plans for the enterprise

Suite Enterprise – US $150 

  • Advanced knowledge management
  • Custom team roles and permissions
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses – UP TO 1000
  • Live data and external dashboard sharing
  • Sandbox environment for change management
  • Robust APIs – ENTERPRISE RATE LIMIT

Zendesk Sales Pricing 

  1. Zendesk Sell Team
  • Customizable sales pipeline
  • Email integration with tracking
  • Calendar integration
  • Task and appointment setting
  • Document storage—2GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public apps and integrations
  • Robust APIs—core
  • Onboarding and adoption resources
  1. Zendesk Sell Growth
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—5GBuser
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 1000 enrichment credits per user/month
  • 25 prospecting credits per user/month
  1. Zendesk Sell Professional  
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—10GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 3500 enrichment credits per user/month
  • 150 prospecting credits per user/month
  • Lead and deal scoring
  • Task automation
  • Advanced roles and permissions
  • Company hierarchy
  1. Zendesk Sell Enterprise
  • Account Management
  • Sales Tracking
  • Automation and Activity Tracking
  • Sales engagement tools
  • Communication
  • Mobile
  • Collaboration
  • API, apps and integrations
  • Reporting and Analytics
  • Data
  • Support
Visit Zendesk official website

Notion has a free plan that offers a limited number of features, while Zendesk offers a free trial of its paid plans. Notion does not offer a refund policy, while Zendesk offers a 30-day money back guarantee with its paid plans. Notion’s free plan does not include access to customer service or support, while Zendesk’s free trial includes access to customer service and support.

🏆 Winner: Notion

Learn more in the section below with our comparison of the different features of Notion vs Zendesk .

Features comparison

We highlight the main differences between Notion vs Zendesk

Here is a quick summary of the differences between the features and services offered by Notion vs Zendesk:

Features overview

Notion vs Zendesk
Notion
VS
zendesk
Project ManagementTracking and customization of workplace
VS
Organization forumMaintainability of notes, documents etc
VS
IntegrationsMore integrations and customizability of integrations
VS
Built-in templatesBuilt-in templates
VS
Customer SupportCustomer service oriented
VS

In this section, we will compare only the big differences between Notion and Zendesk, and we will assign a winner for each feature or service.
So we will compare first:

  • Project Management
  • Organization forum
  • Integrations
  • Built-in templates
  • Customer support

Project Management

Notion includes features like task tracking, project management, calendar views, and customizable workspaces, while Zendesk focuses primarily on customer service automation, ticketing, and customer relationship management thus Zendesk does not provide any project management capabilities. Therefore, Notion is oriented in terms of project management. Therefore, it is the winner.

🏆 Winner: Notion

Organization forum

Notion provides an organizational forum with a block-style editor that allows users to quickly create and edit content, also allows users to create and organize notes, documents, and databases, while Zendesk focuses primarily on customer service automation, thus Zendesk does not provide any organizational forums. Therefore, Notion is the winner.

🏆 Winner: Notion

Integrations

Notion has built-in templates and integrations with other applications like Dropbox, Google Drive, Evernote, Slack, and Zoom, while Zendesk has integrations with a variety of third-party applications like Salesforce, Freshdesk, and Help Scout. Notion also allows users to create custom integrations using its Notion API, while Zendesk offers pre-built integrations with popular apps. Therefore, Notion is the winner.

🏆 Winner: Notion

Built-in templates

Notion has built-in templates and integrations with other applications like Dropbox, Google Drive, Evernote, Slack, and Zoom, while Zendesk has integrations with a variety of third-party applications like Salesforce, Freshdesk, and Help Scout. Notion also allows users to create custom integrations using its Notion API, while Zendesk offers pre-built integrations with popular apps. Therefore, Notion is the winner.

🏆 Winner: Notion

Customer Support

Notion does not offer customer support, while Zendesk provides customer service and support with its paid plans. Notion rather focuses on internal collaboration. Therefore, Zendesk takes the lead here and takes the winner title.

🏆 Winner: Zendesk

User Reviews

Find out what current users think about Notion and Zendesk

If you need some external reviews of Ciroapp, you can read the reviews written by their users. Feel free to add your own on these platforms once you are an experienced user of Notion or Zendesk, to help our community to choose.

Notion Reviews

9.5
Notion Review – Workspace That Combines Notes, Docs, Project Management, And Wikis

Notion Review – Workspace That Combines Notes, Docs, Project Management, And Wikis

In this Notion review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Notion
Read full review

Zendesk Reviews

9.4
Zendesk Review – A Great Customer Support Tool

Zendesk Review – A Great Customer Support Tool

In this Zendesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Zendesk
Read full review

Now that you have read everything and know all the differences between Notion and Zendesk, it’s time to define a winner! Find out in the following whom the winner of this versus is ⚡.

Winner

Notion vs Zendesk: Who is the winner?

The notion is the winner. As Notion and Zendesk both offer a variety of features and services that can be beneficial to different types of users. But Notion is a great option for those looking for a flexible platform to collaborate and organize their notes and documents. It offers a versatile option to the users in terms of customizable integrations, project management features and also maintainability of documents.

While Zendesk is ideal for those looking for a comprehensive customer service solution.

Visit Notion
Visit Zendesk

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