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LiveChat vs Tidio

LiveChat vs Tidio
Table of Contents:
June 10, 2023

The main difference between LiveChat and Tidio is that LiveChat offers a free trial for 14 days but Tidio does not offer this.

In this versus, we compare LiveChat vs Tidio in-depth to help you choose one of them. If you want to know more details, we recommend you to read our LiveChat review and Tidio review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

LiveChat vs Tidio at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Tidio vs LiveChat. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.3
LiveChat Review – Live Chat & Help Desk Software

LiveChat Review – Live Chat & Help Desk Software

In this LiveChat review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit LiveChat
Read full review
Average Score 9.3
Customer support
9.4
Value for money
9.2
Ease of use
9.3
Features
9.4
PROS:
  • Real-Time Customer Support
  • Enhanced Customer Engagement
  • Efficient Ticket Management
  • Web Analytics Insights
  • Integration Capabilities
CONS:
  • Dependency on Internet Connection
Visit LiveChat
9.5
Tidio Review – Live Chat, Chatbots and Ticketing System

Tidio Review – Live Chat, Chatbots and Ticketing System

In this Tidio review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Tidio
Read full review
Average Score 9.5
Customer support
9.6
Value for money
9.3
Ease of use
9.4
Features
9.6
PROS:
  • User-Friendly Interface
  • Multi-Platform Support
  • Automation
  • Integrations of wider range
  • Customization Options dashboard
CONS:
  • Limited Features on Basic Plan
  • Limited Bot Templates
  • Limited Automation
Visit Tidio

Specifications comparison

DetailsLiveChatTidio
Features200+ Integrations / Asynchronous Communication / Chat Widget Customization / Free Trial and Ease of Use / LiveChat APIs / Messaging Channels / Sales & Ecommerce / Team ManagementAutomations / Chatbots / Customization / Email Integration / Live Chat Software / Multi-Platform Support / Reporting and Analytics
Best suited forSmall businesses, Mid size businesses, Large enterprisesIndividuals, Freelancers, Small businesses, Mid size businesses
Website languagesEnglishDutch / English / Italian / Spanish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailcontact@livechat.comsupport@tidio.net
Live chatYesYes
Company addressWrocław, Lower Silesia149 New Montgomery St 4th Floor, San Francisco, CA 94105 USA
Year founded20022013

Pricing comparison

Compare the price between LiveChat vs Tidio

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonLiveChatTidio
Pricing rangeFrom $20 to $59 per monthFrom $0 to $329 per month
Pricing typesMonthly subscriptionMonthly subscription
Free planYesYes
Free trialYes, 14 daysNo
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

LiveChat Pricing details

LiveChat offers flexible pricing plans to cater to businesses of different sizes and requirements. The Starter plan is ideal for small office or home office setups, priced at $20 per month. It provides essential features to get started with live chat support.

The Team plan, priced at $41 per month, is designed for full-time support teams and offers additional features for improved collaboration and customer service management.

The Business plan, available at $59 per month, includes advanced capabilities and integrations to enhance customer support operations. For larger enterprises with specific needs, LiveChat offers the Enterprise plan, which is priced on a per-request basis. This plan provides custom solutions and tailored support to meet the unique requirements of enterprise-level businesses.

With its range of pricing options, LiveChat ensures that businesses can choose a plan that aligns with their budget and scales with their growth.

livechat pricing

Starter (Small office/Home office $20/mo)

  • 60-day chat history
  • Data security
  • Availability
  • Basic widget customization

Team (Full-time support team $41/mo)

  • Full widget customization
  • Availability
  • Agent groups
  • Data security
  • Unlimited chat history
  • Basic reporting
  • Multiple branding

Business ($59/mo)

  • Full widget customization
  • Advanced reporting
  • Staffing prediction
  • Unlimited chat history
  • Agent groups
  • Work scheduler
  • Availability
  • Data security
  • Multiple brandings

Enterprise ($ Charged per request)

  • Unlimited chat history
  • Product Training
  • Full widget customization
  • Multiple brandings
  • Software engineer support​
  • Data security
  • Security assistance
  • Single Sign-On (SSO)
  • HIPAA Compliance
  • Agent groups
  • Work schedule
  • Staffing prediction
  • Availability
  • Advanced Reporting
  • Dedicated acc. manager
Visit LiveChat official website

Tidio Pricing details

Tidio offers four pricing plans: Free, Communicator, Chatbot, and Tidio+. The free plan includes basic features such as live chat, mobile app support, and email integration. However, it is limited to 100 emails per month, one operator, and basic customization options. The Communicator plan costs $15.83 per month and includes all the features of the Free plan, along with unlimited emails, three operators, and advanced customization options. The Chatbot plan costs $15.83 per month per bot and includes all the features of the Communicator plan, along with advanced automation features and chatbot templates. While Tidio+ starts from $329 per month.

Tidio Pricing

Free $0:

  • An excellent choice to get your small website started, no commitment required.
  • Live Chat – 50 unique conversations
  • Chatbots – conversations with 100 users
  • Email Support
  • Ticketing system
  • Desktop App & Mobile Apps
  • 3rd party apps integration
  • Visitors Info
  • JavaScript API

 Communicator $15.83USD/mo:

  • Billed per operator
  • The best option for mid-sized teams that base customer support on live conversations
  • Live Chat – unlimited conversations
  • Up to 5 operators
  • Email, 24/5 Live Chat support
  • All the Free Features
  • Team departments
  • Analytics
  • Native Shopify Integration
  • Live Typing
  • Viewed Pages
  • Live Visitors List
  • Permissions
  • Notes

Chatbots $15.83USD/mo

  •      A handy add-on with automations made for self-service, can be bundled with other plans.
  •      Chatbots – from 1000 triggers
  •      Email, 24/5 Live Chat support
  •      All the Free Features
  •      35+ Chatbot templates
  •      Visual Chatbot Editor
  •      Zapier integration

Tidio+ $329USD/mo

  •       A solution for growing businesses looking for advanced features and dedicated support.
  •       Live Chat – unlimited conversations
  •       Custom number of operators
  •       Chatbots – custom no. of engagements
  •       Email, 24/5 Live Chat, 24/7 emergency phone support
  •       All features from Chatbots and Communicator plans
  •       Tidio AI Response Bots
  •       Multisite support
  •       Custom integrations
  •       Email marketing
  •       Dedicated Customer Success Manager
  •       Dedicated Implementation Specialist
  •       Chatbot building assistance
  •       Account Reviews
  •      Training Sessions
Visit Tidio official website


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