The main difference between Hiver and Gorgias is that Gorgias offers a free plan but Hiver does not offer this.
In this versus, we compare Hiver vs Gorgias in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Hiver review and Gorgias review.
However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of Gorgias vs Hiver. Find out their ratings, features, prices and then discover the winner of the versus.
When it comes to pricing, Hiver offers a flexible range that caters to various business sizes and needs, with plans starting from $19 to $69 per user per month. In this section, we’ll break down the pricing structure of Hiver, highlighting how each plan is tailored to provide value for money.
Whether you’re a small startup or a large enterprise, you’ll find insightful details on what each pricing tier offers, helping you make an informed decision that aligns with your business’s budget and requirements. Discover how Hiver’s pricing plans are designed to fit seamlessly into your financial framework, offering a spectrum of features that justify every dollar spent.
The pricing plans for Hiver include a range of features tailored to different organizational needs:
Lite (Easy Starter) – $19 per user/month
Multi-channel Engagement: Manage customer interactions across various channels directly from Gmail.
Email Management: Efficient handling of emails with features like shared inboxes and labels.
Team Collaboration: Collaborate seamlessly with team members within Gmail.
Usage Limits: Set limits to manage the volume of emails and tasks.
iOS & Android Mobile Apps: Access Hiver on-the-go with mobile applications.
Onboarding Support: Assistance for setting up and starting with Hiver.
24×7 Chat & Email Support: Round-the-clock support for any queries or issues.
Pro (Rapid Growth) – $49 per user/month
Includes everything in Lite, plus:
Voice Call Engagement: Integrate voice communication within Gmail for direct customer calls.
Automation: Automate repetitive tasks and workflows to increase efficiency.
Analytics: Gain insights into team performance and customer interactions with detailed analytics.
Out-of-the-box Integrations: Seamless integration with other tools and platforms.
Service Level Agreement (SLA): Set and track SLA for customer queries to ensure timely responses.
Elite (High Volume) – $569 per user/month
Includes everything in Pro, plus:
Advanced Automation: More sophisticated automation options for complex workflows.
HIPAA Compliance: Ensures compliance with HIPAA standards for handling sensitive health information.
Out-of-the-box Okta Integration: Enhanced security and access management with Okta integration.
Priority Support: Get priority assistance for any support needs.
Each plan is designed to cater to different scales of operation, from small teams needing basic email management to large organizations requiring advanced automation and compliance features. The tiered structure allows businesses to choose a plan that best fits their specific requirements and scale up as they grow.
It offers five different kinds of Pricing plans targeting different types of customers.
First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.
Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.
Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.
Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.
The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.
So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.
Starter Plan ($10/ Month)
It includes:
Shared inbox
Basic automation rules
Email support
3 User seats allotted
Shopify / Shopify Plus Integration
The integration library includes 94 apps
Access to Gorgias Academy
Basic Plan ($60/ Month)
It includes all features of The Starter Plan, plus:
Advanced automation rules
500 User seats allotted
BigCommerce Integration
Team management features added
User permissions granted
Support channels include both Email and live chat
Office hours Customer Support
Pro Plan ($360/ Month)
It includes all the features of the Basic plan, plus:
