Help Scout vs Archbee

The main difference between Help Scout and Archbee is that. Help Scout offer 30 days money back guarantee but Archbee does not offer any money back guarantee.

In this versus, we compare Help Scout vs Archbee in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Help Scout review and Archbee review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Help Scout vs Archbee at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Help Scout vs Archbee. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.4
Help Scout Review – Shared inbox, Help Center and Live Chat Software

Help Scout Review – Shared inbox, Help Center and Live Chat Software

In this Help Scout review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.4
Customer support
9.4
Value for money
9.6
Ease of use
9.2
Features
9.3
PROS:
  • Extremely affordable price
  • Integration with e-commerce and marketing tools
  • Agents and support staff can learn through training very quickly
CONS:
  • No telephone assistance
  • Provide consumers tags
9.2
Archbee Review – Documentation Made Easy

Archbee Review – Documentation Made Easy

In this Archbee review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.2
Customer support
9.2
Value for money
9.3
Ease of use
9.1
Features
9
PROS:
  • Centralized repository for all necessary paperwork
  • Helps in improving communication within the group
  • To efficiently draw out processes and processes, use a diagramming tool.
  • Assist in advance Swagger, the OpenAPI specification, and GraphQL
  • There is no limit to the amount of space available for storing files
  • Provide instantaneous help via chat
CONS:
  • No usable native apps for mobile devices or computers
  • No direct WordPress email distribution is possible

Specifications comparison

DetailsHelp ScoutArchbee
FeaturesIntegrations / Live chat / Real-time messagingAPI / Document setup
Best suited forSmall businesses, Mid size businesses, Large enterprisesFreelancers, Small businesses, Mid size businesses
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support email[email protected][email protected]
Live chatYesYes
Company addressBostonNewark, Delaware, United States
Year founded20112019

Pricing comparison

Compare the price between Help Scout vs Archbee

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonHelp ScoutArchbee
Pricing rangeFrom $20/month to $65/monthFrom $38/month to $500/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planNoNo
Free trialYes, 15 daysYes, 21 days
Money back guaranteeYes, 30 daysNo
Pricing page linkSee plansSee plans

Help Scout Pricing details

There are two pricing for Help Scout: Monthly and Annually.

Monthly plan:

  • Standard $25 per user per month
  • Plus $50 per user per month
  • Pro – Contact them in a link

Annual plan:

  • Standard $20 per user per month
  • Plus $40 per user per month
  • Pro $65 per user per month
helpscout pricing

Monthly Plans:

Standard: $25 per user per month 

  • 2 Mailboxes
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports
  • Automated workflows
  • Customer properties
  • API and 50+ integrations

Plus: $50 per user per month

  • 5 Mailboxes
  • 2 Docs sites
  • No maximum user count
  • 25 light users
  • Custom fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance
  • Enterprise security

Pro Plan: 

Available only for annual payments.

Annual Plans: 

Standard: $20 per user per month

  • 2 Mailboxes 
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports​​
  • Automated workflows set up rules to filter emails and automate actions
  • Customer properties​​Enrich customer profiles with custom attributes
  • API and 50+ integrations

Plus: $40 per user per month

  • 5 Mailboxes 
  • 2 Docs sites
  • No maximum user count
  • 25 light users 
  • TeamsAssign 
  • Advanced API (access​​400 API calls per minute and access reporting endpoints)
  • HIPAA compliance
  • Enterprise security 

Pro: $65 per user per month

  • 25 Mailboxes 
  • 10 Docs sites 
  • 50 light 
  • Enterprise security
  • HIPAA compliance
  • API rate limit increase
  • Concierge onboarding service
  • Dedicated account manager  

Archbee Pricing details

Archbee pricing is divided into three tiers based on the services provided and the kind of audience catered. The plans can be billed both monthly and annually. Furthermore, all the plans start with a free trial followed by its purchase. 

archbee pricing

GROWING

Annual billing:

This costs $30/month. As this plan is restricted to 5 team accounts only, it includes an extra cost of $4/month with every additional account created.  

Monthly billing:

This costs $38/month. As this plan is restricted to 5 team accounts only, it includes an extra cost of $5/month with every additional account created.  

SCALING

Annual billing:

This costs $100/month. As this plan is restricted to 10 team accounts only, it includes an extra cost of $8/month with every additional account created.  

Monthly billing:

This costs $125/month. As this plan is restricted to 10 team accounts only, it includes an extra cost of $10/month with every additional account created.  

ENTERPRISE

Annual billing:

This costs $400/month. As this plan is restricted to 20 team accounts only, it includes an extra cost of $12/month with every additional account created.  

Monthly billing:

This costs $500/month. As this plan is restricted to 20 team accounts only, it includes an extra cost of $15/month with every additional account created. 

Help Scout vs Archbee
Help Scout vs Archbee

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