The main difference between Gorgias and Ruby is that Ruby is quite more expensive than Gorgias.
In this versus, we compare Gorgias vs Ruby in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and Ruby review.
However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of Ruby vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.
It offers five different kinds of Pricing plans targeting different types of customers.
First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.
Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.
Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.
Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.
The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.
So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.
Starter Plan ($10/ Month)
It includes:
Shared inbox
Basic automation rules
Email support
3 User seats allotted
Shopify / Shopify Plus Integration
The integration library includes 94 apps
Access to Gorgias Academy
Basic Plan ($60/ Month)
It includes all features of The Starter Plan, plus:
Advanced automation rules
500 User seats allotted
BigCommerce Integration
Team management features added
User permissions granted
Support channels include both Email and live chat
Office hours Customer Support
Pro Plan ($360/ Month)
It includes all the features of the Basic plan, plus:
Ruby Receptionist charges $360 per month for its virtual receptionist service and $135 per month for its live chat service. People who desire both of these services at once can save 20% by purchasing the bundle. There is no free trial, however, customers have 21 days to request a refund if they are not satisfied.
All of the receptionist plans have the same great features like live transferring, voicemail transcription, email, and use alerts; the only variation is the number of receptionist minutes included. For information on how much each plan’s extra minute will cost, please contact sales. Payment is required on a monthly basis rather than once a year.
Call Ruby 100 ($365 monthly)
Best For Small businesses with medium call volumes
Up to 100 minutes
Call Ruby 200 ($660 monthly)
Best For Small to mid-size companies
Up to 200 minutes
Call Ruby 350 ($1,100 monthly)
Up to 350 minutes
Best For Growing companies with stronger call volumes
Call Ruby 500 ($1,595 monthly)
Best For Enterprises with a high call volume
Up to 500 minutes
There are a total of three different conversation modes available in Ruby. Receptionist plans vary in the number of free monthly calls they provide and may only be purchased on a regular basis. Among the features that come standard is the ability to record chats, collect leads from websites, and display customized chat widgets.
