Gorgias vs Ruby

The main difference between Gorgias and Ruby is that Ruby is quite more expensive than Gorgias.

In this versus, we compare Gorgias vs Ruby in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and Ruby review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

To make your choice quick and efficient, here is a short summary about our comparison of Ruby vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.3

Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you’ll find more information about its features, pricing, pros and cons and why you should …

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Average Score 9.3

Customer support

9.1

Value for money

9.4

Ease of use

9.3

Features

9.5

PROS:

• It consolidates customer inquiries from multiple channels to a single dashboard
• Useful for saving time by automating repetitive tasks and providing quick responses
• Allows integration with major e-commerce platforms for personalized support
• It enables personalized and context-rich assistance
• It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations

CONS:

• Some users may require time to fully understand and utilize all features
• Higher pricing plans are suitable for larger businesses with higher support volumes
• Setting up the system and integrations requires technical expertise
• Some users may find customization options to be limited

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9.2

Ruby Review – Virtual Receptionist and Live Chat Software

In this Ruby review, you’ll find more information about its features, pricing, pros and cons and why you should …

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Average Score 9.2

Customer support

9.2

Value for money

9

Ease of use

9.3

Features

9.1

PROS:

• Phone systems integrated with Nextiva and Grasshopper 
• No setup or after-hours fees
• Health Insurance Portability and Accountability Act (HIPAA) Compliant receptionist

CONS:

• Expensive as compared to competitors
• No free version
• Assistance during business hours only

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Specifications comparison

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Gorgias Pricing details

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

Starter Plan ($10/ Month)

It includes:

• Shared inbox
• Basic automation rules
• Email support
• 3 User seats allotted
• Shopify / Shopify Plus Integration
• The integration library includes 94 apps
• Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

• Advanced automation rules
• 500 User seats allotted
• BigCommerce Integration
• Team management features added
• User permissions granted
• Support channels include both Email and live chat
• Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

• Advanced reporting and analytics
• Customizable email templates
• Macros and snippets
• Omnichannel support (e.g., social media, SMS)
• Magento Integration
• Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

• Performance analytics are provided
• Customizable roles and permissions are granted
• API access is granted
• Priority support is provided
• A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

• A dedicated customer success manager is available
• SLA and uptime guarantee
• Enterprise-grade security and compliance
• Custom onboarding and training
• Custom services are provided

Ruby Pricing details

Ruby Receptionist charges $360 per month for its virtual receptionist service and $135 per month for its live chat service. People who desire both of these services at once can save 20% by purchasing the bundle. There is no free trial, however, customers have 21 days to request a refund if they are not satisfied.

All of the receptionist plans have the same great features like live transferring, voicemail transcription, email, and use alerts; the only variation is the number of receptionist minutes included. For information on how much each plan’s extra minute will cost, please contact sales. Payment is required on a monthly basis rather than once a year.

Call Ruby 100 ($365 monthly)

• Best For Small businesses with medium call volumes
• Up to 100 minutes

Call Ruby 200 ($660 monthly)

• Best For Small to mid-size companies
• Up to 200 minutes

Call Ruby 350 ($1,100 monthly)

• Up to 350 minutes
• Best For Growing companies with stronger call volumes

Call Ruby 500 ($1,595 monthly)

• Best For Enterprises with a high call volume
• Up to 500 minutes

There are a total of three different conversation modes available in Ruby. Receptionist plans vary in the number of free monthly calls they provide and may only be purchased on a regular basis. Among the features that come standard is the ability to record chats, collect leads from websites, and display customized chat widgets.

Chat Ruby 10 ($135 monthly)

• Upto 10 chats

Chat Ruby 30 ($315 monthly)

• Upto 30 chats

Chat Ruby 50 ($490 monthly)

• Upto 50 chats

Gorgias vs Ruby

• 1Quick overview
• 2Pricing comparison