Gorgias vs LiveChat

The main difference between Gorgias and LiveChat is that Gorgias is quite more expensive than LiveChat.

In this versus, we compare Gorgias vs LiveChat in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and LiveChat review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Gorgias vs LiveChat at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of LiveChat vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

Gorgias Review – Pricing, Features with Pros and Cons

Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
Value for money
Ease of use
  • It consolidates customer inquiries from multiple channels to a single dashboard
  • Useful for saving time by automating repetitive tasks and providing quick responses
  • Allows integration with major e-commerce platforms for personalized support
  • It enables personalized and context-rich assistance
  • It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations
  • Some users may require time to fully understand and utilize all features
  • Higher pricing plans are suitable for larger businesses with higher support volumes
  • Setting up the system and integrations requires technical expertise
  • Some users may find customization options to be limited
LiveChat Review – Live Chat & Help Desk Software

LiveChat Review – Live Chat & Help Desk Software

In this LiveChat review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
Value for money
Ease of use
  • Real-Time Customer Support
  • Enhanced Customer Engagement
  • Efficient Ticket Management
  • Web Analytics Insights
  • Integration Capabilities
  • Dependency on Internet Connection

Specifications comparison

FeaturesAutomation / Collaboration Tools / Integration / Macros and Snippets / Omnichannel Support / Reporting and Analytics / Shared Inbox200+ Integrations / Asynchronous Communication / Chat Widget Customization / Free Trial and Ease of Use / LiveChat APIs / Messaging Channels / Sales & Ecommerce / Team Management
Best suited forSmall businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@gorgias.iocontact@livechat.com
Live chatYesYes
Company addressSan Francisco, CaliforniaWrocław, Lower Silesia
Year founded20152002

Pricing comparison

Compare the price between Gorgias vs LiveChat

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonGorgiasLiveChat
Pricing rangeFrom $10 to $900 per monthFrom $20 to $59 per month
Pricing typesMonthly subscriptionMonthly subscription
Free planYesYes
Free trialYes, 7 daysYes, 14 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Gorgias Pricing details

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

gorgias pricing

Starter Plan ($10/ Month)

It includes:

  • Shared inbox
  • Basic automation rules
  • Email support
  • 3 User seats allotted
  • Shopify / Shopify Plus Integration
  • The integration library includes 94 apps
  • Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

  • Advanced automation rules
  • 500 User seats allotted
  • BigCommerce Integration
  • Team management features added
  • User permissions granted
  • Support channels include both Email and live chat
  • Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

  • Advanced reporting and analytics
  • Customizable email templates
  • Macros and snippets
  • Omnichannel support (e.g., social media, SMS)
  • Magento Integration
  • Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

  • Performance analytics are provided
  • Customizable roles and permissions are granted
  • API access is granted
  • Priority support is provided
  • A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

  • A dedicated customer success manager is available
  • SLA and uptime guarantee
  • Enterprise-grade security and compliance
  • Custom onboarding and training
  • Custom services are provided

LiveChat Pricing details

LiveChat offers flexible pricing plans to cater to businesses of different sizes and requirements. The Starter plan is ideal for small office or home office setups, priced at $20 per month. It provides essential features to get started with live chat support.

The Team plan, priced at $41 per month, is designed for full-time support teams and offers additional features for improved collaboration and customer service management.

The Business plan, available at $59 per month, includes advanced capabilities and integrations to enhance customer support operations. For larger enterprises with specific needs, LiveChat offers the Enterprise plan, which is priced on a per-request basis. This plan provides custom solutions and tailored support to meet the unique requirements of enterprise-level businesses.

With its range of pricing options, LiveChat ensures that businesses can choose a plan that aligns with their budget and scales with their growth.

livechat pricing

Starter (Small office/Home office $20/mo)

  • 60-day chat history
  • Data security
  • Availability
  • Basic widget customization

Team (Full-time support team $41/mo)

  • Full widget customization
  • Availability
  • Agent groups
  • Data security
  • Unlimited chat history
  • Basic reporting
  • Multiple branding

Business ($59/mo)

  • Full widget customization
  • Advanced reporting
  • Staffing prediction
  • Unlimited chat history
  • Agent groups
  • Work scheduler
  • Availability
  • Data security
  • Multiple brandings

Enterprise ($ Charged per request)

  • Unlimited chat history
  • Product Training
  • Full widget customization
  • Multiple brandings
  • Software engineer support​
  • Data security
  • Security assistance
  • Single Sign-On (SSO)
  • HIPAA Compliance
  • Agent groups
  • Work schedule
  • Staffing prediction
  • Availability
  • Advanced Reporting
  • Dedicated acc. manager