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Gorgias vs JivoChat

Gorgias vs JivoChat
Table of Contents:
July 4, 2023

The main difference between Gorgias and JivoChat is that JivoChat is quite cheaper than Gorgias.

In this versus, we compare Gorgias vs JivoChat in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and JivoChat review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

Gorgias vs JivoChat at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of JivoChat vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.3
Gorgias Review – Pricing, Features with Pros and Cons

Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Gorgias
Read full review
Average Score 9.3
Customer support
9.1
Value for money
9.4
Ease of use
9.3
Features
9.5
PROS:
  • It consolidates customer inquiries from multiple channels to a single dashboard
  • Useful for saving time by automating repetitive tasks and providing quick responses
  • Allows integration with major e-commerce platforms for personalized support
  • It enables personalized and context-rich assistance
  • It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations
CONS:
  • Some users may require time to fully understand and utilize all features
  • Higher pricing plans are suitable for larger businesses with higher support volumes
  • Setting up the system and integrations requires technical expertise
  • Some users may find customization options to be limited
Visit Gorgias
9.4
JivoChat Review – All-in-one business messenger

JivoChat Review – All-in-one business messenger

In this JivoChat review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit JivoChat
Read full review
Average Score 9.4
Customer support
9.5
Value for money
9.5
Ease of use
9
Features
9.5
PROS:
  • Great interface
  • User friendly
  • Nice look and feel and installation is fast
  • Cheap
  • The capability to see what clients are typing before sending the message is amazing
CONS:
  • Technical issues and supports
  • Leaving a chat doesn't tell the visitors you have left the chat or ended it, and it is confusing
  • Number of times the chat box pops up
Visit JivoChat

Specifications comparison

DetailsGorgiasJivoChat
FeaturesAutomation / Collaboration Tools / Integration / Macros and Snippets / Omnichannel Support / Reporting and Analytics / Shared InboxAnalytics / Automatic translation / CRM Marketing / Chatbot / Dialer / Lead generation / Live chat / Screen sharing
Best suited forSmall businesses, Mid size businesses, Large enterprisesFreelancers, Small businesses, Mid size businesses
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@gorgias.ioinfo@jivochat.com
Live chatYesYes
Company addressSan Francisco, California115280, Moscow, Leninskaia sloboda, b 19, office 21
Year founded20152012

Pricing comparison

Compare the price between Gorgias vs JivoChat

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonGorgiasJivoChat
Pricing rangeFrom $10 to $900 per monthFrom $0 to $19 per month
Pricing typesMonthly subscriptionAnnual subscription / Monthly subscription
Free planYesYes
Free trialYes, 7 daysYes, 14 days
Money back guaranteeNoYes, 10 days
Pricing page linkSee plansSee plans

Gorgias Pricing details

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

gorgias pricing

Starter Plan ($10/ Month)

It includes:

  • Shared inbox
  • Basic automation rules
  • Email support
  • 3 User seats allotted
  • Shopify / Shopify Plus Integration
  • The integration library includes 94 apps
  • Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

  • Advanced automation rules
  • 500 User seats allotted
  • BigCommerce Integration
  • Team management features added
  • User permissions granted
  • Support channels include both Email and live chat
  • Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

  • Advanced reporting and analytics
  • Customizable email templates
  • Macros and snippets
  • Omnichannel support (e.g., social media, SMS)
  • Magento Integration
  • Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

  • Performance analytics are provided
  • Customizable roles and permissions are granted
  • API access is granted
  • Priority support is provided
  • A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

  • A dedicated customer success manager is available
  • SLA and uptime guarantee
  • Enterprise-grade security and compliance
  • Custom onboarding and training
  • Custom services are provided
Visit Gorgias official website

JivoChat Pricing details

JivoChat has two different price options. There is no charge for the basic version. It’s always free and includes up to five agents. The second option is the Professional Version, which costs $19 per month per agent if paid yearly.

Jivochat pricing

JivoChat has two different price options. There is no charge for the basic version. It’s always free and includes up to five agents. It provides customized chat in 20 languages, as well as a variety of applications (desktop and mobile) and round-the-clock customer service. The second option is the Professional Version, which costs $19 per month per agent if paid yearly. Jivochat highlights its yearly price without really showing its monthly price, know that if you want to pay monthly, it will cost you $29/month. You can try for free during 14 days and see if JivoChat fits you.

Visit JivoChat official website


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