The main difference between Gorgias and Gist is that Gist is quite cheaper than Gorgias.
In this versus, we compare Gorgias vs Gist in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and Gist review.
However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
Gorgias vs Gist at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Gist vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Gorgias Review – Pricing, Features with Pros and Cons
Gist Review – All in One Email Marketing Automation, Live Chat and Knowledge Base
Specifications comparison
Details | Gorgias | Gist |
---|---|---|
Features | Automation / Collaboration Tools / Integration / Macros and Snippets / Omnichannel Support / Reporting and Analytics / Shared Inbox | Chatbots / Display Chat Window For Visitor Guests / Emails and Messages Inbox / Events Tracker / Live chat / Sign-Up Forms and Alert Popups |
Best suited for | Small businesses, Mid size businesses, Large enterprises | Small businesses, Mid size businesses |
Website languages | English | English |
Website URL | Visit official website | Visit official website |
Support link | Support page | Support page |
Support email | support@gorgias.io | support@getgist.com |
Live chat | Yes | Yes |
Company address | San Francisco, California | 2035 Sunset Lake Road, Suite B-2, Newark, Delaware 1970, US |
Year founded | 2015 | 2020 |
Pricing comparison
Compare the price between Gorgias vs Gist
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
Pricing comparison | Gorgias | Gist |
---|---|---|
Pricing range | From $10 to $900 per month | From $0 to $99 per month |
Pricing types | Monthly subscription | Annual subscription / Monthly subscription |
Free plan | Yes | Yes |
Free trial | Yes, 7 days | No |
Money back guarantee | No | Yes, 14 days |
Pricing page link | See plans | See plans |
Gorgias Pricing details
It offers five different kinds of Pricing plans targeting different types of customers.
First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.
Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.
Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.
Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.
The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.
So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

Starter Plan ($10/ Month)
It includes:
- Shared inbox
- Basic automation rules
- Email support
- 3 User seats allotted
- Shopify / Shopify Plus Integration
- The integration library includes 94 apps
- Access to Gorgias Academy
Basic Plan ($60/ Month)
It includes all features of The Starter Plan, plus:
- Advanced automation rules
- 500 User seats allotted
- BigCommerce Integration
- Team management features added
- User permissions granted
- Support channels include both Email and live chat
- Office hours Customer Support
Pro Plan ($360/ Month)
It includes all the features of the Basic plan, plus:
- Advanced reporting and analytics
- Customizable email templates
- Macros and snippets
- Omnichannel support (e.g., social media, SMS)
- Magento Integration
- Revenue statistics are provided
Advanced Plan ($900/ Month)
It includes all features from the Pro Plan, and:
- Performance analytics are provided
- Customizable roles and permissions are granted
- API access is granted
- Priority support is provided
- A dedicated Success Manager is available
Enterprise Plan (Negotiable)
It includes features from Advanced Plan, and:
- A dedicated customer success manager is available
- SLA and uptime guarantee
- Enterprise-grade security and compliance
- Custom onboarding and training
- Custom services are provided
Gist Pricing details
Prices for Gist range from $19 per month for the Support plan to $548 per month for the All-in-One plan. For all three types of plans, there are limited free options.

Free ($0):
- Two support seats
- Basic live chat features
Professional ($29/month):
- Five support seats
- Knowledge Base
Premium ($499/month) (currently discounted to $99/month):
- Unlimited seats
- Custom chatbots
Marketing Plan:
Free ($0):
- Basic email templates
- 200 contacts
Professional ($19/month):
- 1,000 contacts
- Automated emails
Premium ($49/month) (currently discounted to $29/month):
- Automatic event tracking
- 1,000 contacts
All-in-One Bundle:
Free ($0):
- Forever subscription to Marketing
- Forever subscription of Support plans
Professional ($48/month):
- Both Professional Support and Professional Marketing plans
Premium ($548/month) (currently discounted by $128/month):
- Premium Marketing plans