Gorgias vs Gist

The main difference between Gorgias and Gist is that Gist is quite cheaper than Gorgias.

In this versus, we compare Gorgias vs Gist in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and Gist review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

To make your choice quick and efficient, here is a short summary about our comparison of Gist vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.3

Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you’ll find more information about its features, pricing, pros and cons and why you should …

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Average Score 9.3

Customer support

9.1

Value for money

9.4

Ease of use

9.3

Features

9.5

PROS:

• It consolidates customer inquiries from multiple channels to a single dashboard
• Useful for saving time by automating repetitive tasks and providing quick responses
• Allows integration with major e-commerce platforms for personalized support
• It enables personalized and context-rich assistance
• It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations

CONS:

• Some users may require time to fully understand and utilize all features
• Higher pricing plans are suitable for larger businesses with higher support volumes
• Setting up the system and integrations requires technical expertise
• Some users may find customization options to be limited

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9.2

Gist Review – All in One Email Marketing Automation, Live Chat and Knowledge Base

In this Gist review, you’ll find more information about its features, pricing, pros and cons and why you should …

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Average Score 9.2

Customer support

8.9

Value for money

9.3

Ease of use

9.2

Features

9.2

PROS:

• Better free plans than competitors
• The wonderful cross-channel messaging feature
• Lead generations with pop-ups and forms

CONS:

• The impractical Chat history feature
• Narrow Integrations

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Specifications comparison

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Gorgias Pricing details

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

Starter Plan ($10/ Month)

It includes:

• Shared inbox
• Basic automation rules
• Email support
• 3 User seats allotted
• Shopify / Shopify Plus Integration
• The integration library includes 94 apps
• Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

• Advanced automation rules
• 500 User seats allotted
• BigCommerce Integration
• Team management features added
• User permissions granted
• Support channels include both Email and live chat
• Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

• Advanced reporting and analytics
• Customizable email templates
• Macros and snippets
• Omnichannel support (e.g., social media, SMS)
• Magento Integration
• Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

• Performance analytics are provided
• Customizable roles and permissions are granted
• API access is granted
• Priority support is provided
• A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

• A dedicated customer success manager is available
• SLA and uptime guarantee
• Enterprise-grade security and compliance
• Custom onboarding and training
• Custom services are provided

Gist Pricing details

Prices for Gist range from $19 per month for the Support plan to $548 per month for the All-in-One plan. For all three types of plans, there are limited free options.

Free ($0):

• Two support seats
• Basic live chat features

Professional ($29/month):

• Five support seats
• Knowledge Base

Premium ($499/month) (currently discounted to $99/month):

• Unlimited seats
• Custom chatbots

Marketing Plan:

Free ($0):

• Basic email templates
• 200 contacts

Professional ($19/month):

• 1,000 contacts
• Automated emails

Premium ($49/month) (currently discounted to $29/month): 

• Automatic event tracking
• 1,000 contacts

All-in-One Bundle:

Free ($0):

• Forever subscription to Marketing
• Forever subscription of Support plans

Professional ($48/month):

• Both Professional Support and Professional Marketing plans

Premium ($548/month) (currently discounted by $128/month): 

• Premium Marketing plans

Gorgias vs Gist

• 1Quick overview
• 2Pricing comparison