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Gorgias vs Froged

Gorgias vs Froged
Table of Contents:
June 28, 2023

The main difference between Gorgias and Froged is that Gorgias offers a free plan but Froged does not offer this.

In this versus, we compare Gorgias vs Froged in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and Froged review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

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Quick overview

Gorgias vs Froged at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Froged vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.3
Gorgias Review – Pricing, Features with Pros and Cons

Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Gorgias
Read full review
Average Score 9.3
Customer support
9.1
Value for money
9.4
Ease of use
9.3
Features
9.5
PROS:
  • It consolidates customer inquiries from multiple channels to a single dashboard
  • Useful for saving time by automating repetitive tasks and providing quick responses
  • Allows integration with major e-commerce platforms for personalized support
  • It enables personalized and context-rich assistance
  • It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations
CONS:
  • Some users may require time to fully understand and utilize all features
  • Higher pricing plans are suitable for larger businesses with higher support volumes
  • Setting up the system and integrations requires technical expertise
  • Some users may find customization options to be limited
Visit Gorgias
8.8
Froged Review – Customer Experience Platform

Froged Review – Customer Experience Platform

In this Froged review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Froged
Read full review
Average Score 8.8
Customer support
8.9
Value for money
8.7
Ease of use
8.5
Features
9
PROS:
  • Good customer service
  • Campaign success setup
  • Have facts ready when talking to clients
  • Collect email addresses from departing visitors
  • Business growth using client journeys
  • Dynamic tagging and user groups help organize databases
  • Ease of use
CONS:
  • The dashboard is non-interactive in the free version
  • The behavioural analysis only in paid versions
Visit Froged

Specifications comparison

DetailsGorgiasFroged
FeaturesAutomation / Collaboration Tools / Integration / Macros and Snippets / Omnichannel Support / Reporting and Analytics / Shared InboxIntegrations / Knowledge Base / Product Flows
Best suited forSmall businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@gorgias.iosupport@froged.com
Live chatYesYes
Company addressSan Francisco, CaliforniaMiami, US
Year founded20152019

Pricing comparison

Compare the price between Gorgias vs Froged

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonGorgiasFroged
Pricing rangeFrom $10 to $900 per monthFrom €0 to €890 per month
Pricing typesMonthly subscriptionAnnual subscription / Monthly subscription
Free planYesNo
Free trialYes, 7 daysYes, 7 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Gorgias Pricing details

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

gorgias pricing

Starter Plan ($10/ Month)

It includes:

  • Shared inbox
  • Basic automation rules
  • Email support
  • 3 User seats allotted
  • Shopify / Shopify Plus Integration
  • The integration library includes 94 apps
  • Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

  • Advanced automation rules
  • 500 User seats allotted
  • BigCommerce Integration
  • Team management features added
  • User permissions granted
  • Support channels include both Email and live chat
  • Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

  • Advanced reporting and analytics
  • Customizable email templates
  • Macros and snippets
  • Omnichannel support (e.g., social media, SMS)
  • Magento Integration
  • Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

  • Performance analytics are provided
  • Customizable roles and permissions are granted
  • API access is granted
  • Priority support is provided
  • A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

  • A dedicated customer success manager is available
  • SLA and uptime guarantee
  • Enterprise-grade security and compliance
  • Custom onboarding and training
  • Custom services are provided
Visit Gorgias official website

Froged Pricing details

Froged has four plans starting from Free (€0), Grow (€66 each month), Scale (€290 each month), and Enterprise (€740 each month). You may use 7 day period demo for free trial and then subscribe for the desired plan depending upon your professional use.

Froged Pricing

FREE (€0):

  • For small team, an easier way to start a business, engage users and create help articles
  • 1 seat
  • Business Messenger
  • Databank
  • Integrating Slack
  • 200 Active Users Monthly
  • Credit card-free

GROW (€66/MONTH):

  • Provide your staff with tools to boost user retention and reduce churn
  • Starter+
  • Measuring engagement (CSAT Score, etc…)
  • Emails unlimited
  • Event-based email alerts
  • Behavior monitoring
  • Slack-Google Meet integration
  • 1,000 Active Monthly Users

SCALE (€290/MONTH):

  • Popular
  • Scales with your business
  • Grow+’s
  • 7 Seats (39€/seat)
  • Conversation-automation rules
  • Flows
  • Email behavior
  • NPS
  • Slack, Zapier, Google Meet, Jira, WhatsApp, Segment, Facebook Messenger, Webhooks
  • Remove FROGED from alerts and emails
  • 10,000 Active Users Monthly

ENTERPRISE (€740/MONTH):

  • Business-specific tools
  • Scale+
  • Seating 10
  • KB Pro Add-on
  • Space-planning
  • Success Manager
  • FROGED logo removal
  • 100% SLA
  • Active Monthly Users
Visit Froged official website


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