The main difference between Gorgias and Freshdesk is that Gorgias is quite more expensive than Freshdesk.
In this versus, we compare Gorgias vs Freshdesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gorgias review and Freshdesk review.
However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of Freshdesk vs Gorgias. Find out their ratings, features, prices and then discover the winner of the versus.
It offers five different kinds of Pricing plans targeting different types of customers.
First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.
Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.
Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.
Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.
The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.
So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.
Starter Plan ($10/ Month)
It includes:
Shared inbox
Basic automation rules
Email support
3 User seats allotted
Shopify / Shopify Plus Integration
The integration library includes 94 apps
Access to Gorgias Academy
Basic Plan ($60/ Month)
It includes all features of The Starter Plan, plus:
Advanced automation rules
500 User seats allotted
BigCommerce Integration
Team management features added
User permissions granted
Support channels include both Email and live chat
Office hours Customer Support
Pro Plan ($360/ Month)
It includes all the features of the Basic plan, plus:
Freshdesk starts from $0 to $69 per month and you can save some money if you pay yearly. However, you can try for free during 21 days!
Freshdesk offers three pricing tiers: Growth, Pro, Enterprise. We are not sure about the pricing, they show 2 different pricing on 2 different URLs.
Growth Plan
This Freshdesk plan is available at $15 per agent monthly. The plan adds traffic cop functionality and collision detection that help prevent agents from responding without seeing the latest ticket information or responding to a similar ticket. Other features include Freshworks Marketplace integrations, basic SLA management, custom ticket views, and advanced workflow and automation.
Pro Plan
The pro plan is available at $39 per agent monthly. It offers a customer 360 tool, escalation emails dedicated to SLA violations, canned forms, customer satisfaction surveys, ticket templates, and time tracking. These features enable you to view the knowledge base articles that your customers have viewed as well as information you have previously captured regarding your customers in previous tickets.
Enterprise Plan
This plan is available at $69 per agent monthly. It comes with Freshdesk’s AI engine called Freddy, multiple products support, dynamic ticket forms, multiple SLA policies, shared ticket ownership, advanced ticket assignment methods (load-balanced and round-robin), and customized satisfaction surveys support. Freddy serves as a one-stop shop for bot-oriented customer touchpoints integration, like smartphone-based IVR systems and bot-powered voice chat.
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