Gist vs Help Scout

The main difference between Gist and Help Scout is that Gist offer a free plan but Help Scout does not offer this.

In this versus, we compare Gist vs Help Scout in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gist review and Help Scout review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Gist vs Help Scout at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Gist vs Help Scout. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.2
Gist Review – All in One Email Marketing Automation, Live Chat and Knowledge Base

Gist Review – All in One Email Marketing Automation, Live Chat and Knowledge Base

In this Gist review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.2
Customer support
8.9
Value for money
9.3
Ease of use
9.2
Features
9.2
PROS:
  • Better free plans than competitors
  • The wonderful cross-channel messaging feature
  • Lead generations with pop-ups and forms
CONS:
  • The impractical Chat history feature
  • Narrow Integrations
9.4
Help Scout Review – Shared inbox, Help Center and Live Chat Software

Help Scout Review – Shared inbox, Help Center and Live Chat Software

In this Help Scout review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.4
Customer support
9.4
Value for money
9.6
Ease of use
9.2
Features
9.3
PROS:
  • Extremely affordable price
  • Integration with e-commerce and marketing tools
  • Agents and support staff can learn through training very quickly
CONS:
  • No telephone assistance
  • Provide consumers tags

Specifications comparison

DetailsGistHelp Scout
FeaturesChatbots / Display Chat Window For Visitor Guests / Emails and Messages Inbox / Events Tracker / Live chat / Sign-Up Forms and Alert PopupsIntegrations / Live chat / Real-time messaging
Best suited forSmall businesses, Mid size businessesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support email[email protected]conta[email protected]
Live chatYesYes
Company address2035 Sunset Lake Road, Suite B-2, Newark, Delaware 1970, USBoston
Year founded20202011

Pricing comparison

Compare the price between Gist vs Help Scout

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonGistHelp Scout
Pricing rangeFrom $0 to $99 per monthFrom $20/month to $65/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planYesNo
Free trialNoYes, 15 days
Money back guaranteeYes, 14 daysYes, 30 days
Pricing page linkSee plansSee plans

Gist Pricing details

Prices for Gist range from $19 per month for the Support plan to $548 per month for the All-in-One plan. For all three types of plans, there are limited free options.

Gist Pricing

Free ($0):

  • Two support seats
  • Basic live chat features

Professional ($29/month):

  • Five support seats 
  • Knowledge Base

Premium ($499/month) (currently discounted to $99/month):

  • Unlimited seats
  • Custom chatbots

Marketing Plan:

Free ($0):

  • Basic email templates 
  • 200 contacts

Professional ($19/month):

  • 1,000 contacts
  • Automated emails

Premium ($49/month) (currently discounted to $29/month): 

  • Automatic event tracking
  • 1,000 contacts

All-in-One Bundle:

Free ($0): 

  • Forever subscription to Marketing
  • Forever subscription of Support plans

Professional ($48/month): 

  • Both Professional Support and Professional Marketing plans

Premium ($548/month) (currently discounted by $128/month): 

  • Premium Marketing plans

Help Scout Pricing details

There are two pricing for Help Scout: Monthly and Annually.

Monthly plan:

  • Standard $25 per user per month
  • Plus $50 per user per month
  • Pro – Contact them in a link

Annual plan:

  • Standard $20 per user per month
  • Plus $40 per user per month
  • Pro $65 per user per month
helpscout pricing

Monthly Plans:

Standard: $25 per user per month 

  • 2 Mailboxes
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports
  • Automated workflows
  • Customer properties
  • API and 50+ integrations

Plus: $50 per user per month

  • 5 Mailboxes
  • 2 Docs sites
  • No maximum user count
  • 25 light users
  • Custom fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance
  • Enterprise security

Pro Plan: 

Available only for annual payments.

Annual Plans: 

Standard: $20 per user per month

  • 2 Mailboxes 
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports​​
  • Automated workflows set up rules to filter emails and automate actions
  • Customer properties​​Enrich customer profiles with custom attributes
  • API and 50+ integrations

Plus: $40 per user per month

  • 5 Mailboxes 
  • 2 Docs sites
  • No maximum user count
  • 25 light users 
  • TeamsAssign 
  • Advanced API (access​​400 API calls per minute and access reporting endpoints)
  • HIPAA compliance
  • Enterprise security 

Pro: $65 per user per month

  • 25 Mailboxes 
  • 10 Docs sites 
  • 50 light 
  • Enterprise security
  • HIPAA compliance
  • API rate limit increase
  • Concierge onboarding service
  • Dedicated account manager  

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