The main difference between Gist and Help Scout is that Gist offer a free plan but Help Scout does not offer this.
In this versus, we compare Gist vs Help Scout in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gist review and Help Scout review.
However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
Gist vs Help Scout at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Gist vs Help Scout. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Gist Review – All in One Email Marketing Automation, Live Chat and Knowledge Base
Specifications comparison
| Details | Gist | Help Scout |
|---|---|---|
| Features | Chatbots / Display Chat Window For Visitor Guests / Emails and Messages Inbox / Events Tracker / Live chat / Sign-Up Forms and Alert Popups | Integrations / Live chat / Real-time messaging |
| Best suited for | Small businesses, Mid size businesses | Small businesses, Mid size businesses, Large enterprises |
| Website languages | English | English |
| Website URL | Visit official website | Visit official website |
| Support link | Support page | Support page |
| Support email | support@getgist.com | contact@helpscout.com |
| Live chat | Yes | Yes |
| Company address | 2035 Sunset Lake Road, Suite B-2, Newark, Delaware 1970, US | Boston |
| Year founded | 2020 | 2011 |
Pricing comparison
Compare the price between Gist vs Help Scout
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
| Pricing comparison | Gist | Help Scout |
|---|---|---|
| Pricing range | From $0 to $99 per month | From $20/month to $65/month |
| Pricing types | Annual subscription / Monthly subscription | Annual subscription / Monthly subscription |
| Free plan | Yes | No |
| Free trial | No | Yes, 15 days |
| Money back guarantee | Yes, 14 days | Yes, 30 days |
| Pricing page link | See plans | See plans |
Gist Pricing details
Prices for Gist range from $19 per month for the Support plan to $548 per month for the All-in-One plan. For all three types of plans, there are limited free options.
Free ($0):
- Two support seats
- Basic live chat features
Professional ($29/month):
- Five support seats
- Knowledge Base
Premium ($499/month) (currently discounted to $99/month):
- Unlimited seats
- Custom chatbots
Marketing Plan:
Free ($0):
- Basic email templates
- 200 contacts
Professional ($19/month):
- 1,000 contacts
- Automated emails
Premium ($49/month) (currently discounted to $29/month):
- Automatic event tracking
- 1,000 contacts
All-in-One Bundle:
Free ($0):
- Forever subscription to Marketing
- Forever subscription of Support plans
Professional ($48/month):
- Both Professional Support and Professional Marketing plans
Premium ($548/month) (currently discounted by $128/month):
- Premium Marketing plans
Help Scout Pricing details
There are two pricing for Help Scout: Monthly and Annually.
Monthly plan:
- Standard $25 per user per month
- Plus $50 per user per month
- Pro – Contact them in a link
Annual plan:
- Standard $20 per user per month
- Plus $40 per user per month
- Pro $65 per user per month
Monthly Plans:
Standard: $25 per user per month
- 2 Mailboxes
- 1 Doc site
- Up to 25 users
- Live chat
- In-app messaging(See Pricing)
- Beacon help widget
- Custom reports
- Automated workflows
- Customer properties
- API and 50+ integrations
Plus: $50 per user per month
- 5 Mailboxes
- 2 Docs sites
- No maximum user count
- 25 light users
- Custom fields
- Teams
- Advanced permissions
- Unlimited reporting history
- Advanced API access
- Salesforce, Jira, HubSpot apps
- HIPAA compliance
- Enterprise security
Pro Plan:
Available only for annual payments.
Annual Plans:
Standard: $20 per user per month
- 2 Mailboxes
- 1 Doc site
- Up to 25 users
- Live chat
- In-app messaging(See Pricing)
- Beacon help widget
- Custom reports
- Automated workflows set up rules to filter emails and automate actions
- Customer propertiesEnrich customer profiles with custom attributes
- API and 50+ integrations
Plus: $40 per user per month
- 5 Mailboxes
- 2 Docs sites
- No maximum user count
- 25 light users
- TeamsAssign
- Advanced API (access400 API calls per minute and access reporting endpoints)
- HIPAA compliance
- Enterprise security
Pro: $65 per user per month
- 25 Mailboxes
- 10 Docs sites
- 50 light
- Enterprise security
- HIPAA compliance
- API rate limit increase
- Concierge onboarding service
- Dedicated account manager
