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Freshsales vs Freshworks CRM

The main difference between Freshsales and Freshworks CRM lies in their target audiences and scope. FreshSales is a dedicated sales CRM that focuses primarily on managing leads, deals, and sales pipelines. It offers robust sales automation and analytics tools. On the other hand, FreshWorks CRM provides a broader scope, integrating sales, marketing, and support functionalities into a unified platform. It enables you to streamline your entire customer lifecycle, from lead generation to customer support. So, FreshSales excels in sales-centric operations, while FreshWorks CRM offers a more comprehensive solution for end-to-end customer management.

In this versus, we compare Freshsales vs Freshworks CRM in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Freshsales review and Freshworks CRM review.

However, you can also directly find the Best customer relationship management software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

vs at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Freshsales vs Freshworks CRM. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9
Freshsales Review – Accelerate your revenue with context-driven sales

Freshsales Review – Accelerate your revenue with context-driven sales

In this Freshsales review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9
Customer support
9
Value for money
9
Ease of use
9
Features
9
PROS:
  • Smooth Customer Experience 
  • Better Customer Engagement
  • Advanced AI Capabilities
  • Email Open - and Click Rates Tracking
  • IMAP - Compatible Email Account Connectivity
  • Easy Workflow Setup
  • Customizable Reports
CONS:
  • The Free Plan lacks reports
  • Determining the best plan for your business needs can be time consuming
  • The software has fewer integrations compared to other options 
  • The lead generation tools are only accessible with Enterprise Plan
9
Freshworks CRM Review – CRM for Sales and Marketing teams

Freshworks CRM Review – CRM for Sales and Marketing teams

In this Freshworks CRM review, you’ll find more information about its features, pricing, pros and cons and why you …
Average Score 9
Customer support
9
Value for money
9
Ease of use
9.5
Features
8.5
PROS:
  • Easy to use and affordable
  • AI automation
  • 21 days free trial
  • Visual sales funnel
CONS:
  • Other platforms has more integrations
  • Other CRMs better suite for large businesses

Specifications comparison

DetailsFreshsalesFreshworks CRM
FeaturesAnalytics / CRM Marketing / Chatbot / Email marketing / Lead generation / Live chat / Mobile app
Best suited forSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Support emailsupport@freshworks.com
Live chatNo
Company address2950 S. Delaware Street, Suite 201, San Mateo CA, 94403
Year founded2016

Pricing comparison

Compare the price between vs

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonFreshsalesFreshworks CRM
Pricing rangeFrom $18 to $83 per month
Pricing typesAnnual subscription / Monthly subscription
Free planYes
Free trialYes, 21 days
Money back guaranteeNo
Pricing page linkSee plans

Freshsales Pricing details

Freshsales subscription costs from $18 to $83 per month (yes it’s written really small on their pricing plan). By paying yearly you can get a discount. The packages price mainly differ depending on the features they provide.

Freshsales Pricing

You can choose from Freshsales’ four pricing plans: Growth, Pro, Enterprise, and Insightly – Plus. If you choose the Enterprise plan, you can enjoy more storage data and advanced AI features. The plan also offers a higher limit for sequences, workflows, and the number of sales teams you can create. All plans offered are billed monthly or annually, depending on your preference. If you prefer the annual billing, you can take advantage of some discounts. It also comes with costs scales alongside the end-user licenses number you require. This CRM software is also known for offering a free plan with basic contact management features. However, it does not provide access to reporting, which is a critical CRM feature.

Freshworks CRM Pricing details

FreshSales offers a free plan for small teams. And the paid plans start at around $15 per user per month, with additional features included in higher-tier plans. The pricing can vary depending on the number of users and the specific features you require and can go up to $69/ user/ month. On the other hand, FreshWorks CRM only offers a free trial with basic features. And the paid plans start at around $29 per user per month, offering more advanced CRM, sales automation, and marketing capabilities. Pricing may vary based on the number of users and the features needed. Its pricing can go up to $109 per user per month. So, in terms of pricing, FreshSales is clearly the winner.

🏆 Winner: FreshSales

Learn more in the section below with our comparison of the different features of Freshsales vs Freshworks CRM .

Features comparison

We highlight the main differences between vs

Here is a quick summary of the differences between the features and services offered by Freshsales vs Freshworks CRM:

Features overview

Freshsales vs Freshworks CRM
FreshSales logo
VS
Freshworks CRM logo
Pricing and AffordabilityRegistration and use of the dashboard
VS
Customer SupportDoes it offer 24/7 support?
VS
Contact and Lead ManagementDoes it offer robust contact and lead management?
VS
Sales AutomationDoes it include sales automation features?
VS
Reporting and AnalyticsDoes it offer robust reporting and analytics features?
VS

In this section, we will compare only the big differences between Freshsales and Freshworks CRM, and we will assign a winner for each feature or service.
So we will compare first:

  • Pricing and Affordability
  • Customer Support
  • Contact and Lead Management
  • Sales Automation
  • Reporting and Analytics

Pricing and Affordability

FreshSales offers more budget-friendly options that are less costly and are especially designed to suit even those who are on low budget. Whereas FreshWorks CRM has expensive pricing plans as compared to FreshSales. So, in terms of pricing and affordability, FreshSales has a clear edge as it is less costly.

🏆 Winner: FreshSales

Customer Support

FreshSales offers customer support through email, phone, and chat during business hours. They also provide a knowledge base and user community for self-help. On the other hand, FreshWorks CRM is known for its strong customer support, offering email, phone, and chat support 24/7. They provide extensive online resources, including a knowledge base and a community forum.

🏆 Winner: FreshWorks CRM

Contact and Lead Management

FreshSales provides contact and lead management features which allow you to manage leads, contacts, and deals. It offers lead scoring, segmentation, and deal tracking. Whereas FreshWorks CRM also offers robust contact and lead management, with features for lead capture, scoring, and segmentation. So, they are both equal

🏆 Winner: Tie

Sales Automation

FreshSales includes sales automation features like email tracking, workflow automation, and lead assignment. On the other hand, FreshWorks CRM also offers sales automation capabilities, including email automation, workflow automation, and task automation. It helps automate repetitive sales tasks and processes.

🏆 Winner: Tie

Reporting and Analytics

FreshSales provides reporting and analytics tools to track sales performance, monitor deal progress, and assess team productivity. It offers customizable dashboards and pre-built reports. On the other hand, FreshWorks CRM provides more advanced customization options and deeper insights into sales and customer data. It also offers robust reporting and analytics features that allow you to create custom reports, analyze sales data, and gain insights into customer interactions and engagement.

🏆 Winner: FreshWorks CRM

User Reviews

Find out what current users think about and

If you need some external reviews of Ciroapp, you can read the reviews written by their users. Feel free to add your own on these platforms once you are an experienced user of Freshsales or Freshworks CRM, to help our community to choose.

Freshsales Reviews

9
Freshsales Review – Accelerate your revenue with context-driven sales

Freshsales Review – Accelerate your revenue with context-driven sales

In this Freshsales review, you’ll find more information about its features, pricing, pros and cons and why you should …

Freshworks CRM Reviews

9
Freshworks CRM Review – CRM for Sales and Marketing teams

Freshworks CRM Review – CRM for Sales and Marketing teams

In this Freshworks CRM review, you’ll find more information about its features, pricing, pros and cons and why you …

Now that you have read everything and know all the differences between Freshsales and Freshworks CRM, it’s time to define a winner! Find out in the following whom the winner of this versus is ⚡.

Winner

vs : Who is the winner?

FreshWorks CRM emerges as the overall winner due to its comprehensive feature set, including robust customer support, advanced reporting and analytics, and a unified platform that covers sales, marketing, and customer support. 

On the other hand, FreshSales is runner-up, particularly for its budget-friendly pricing plans. It excels in affordability which makes it an attractive option for small to medium-sized businesses. if you are working within budget constraints, FreshSales provides a cost-effective solution without compromising essential CRM features.


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