The main difference between Freshsales and Freshworks CRM lies in their target audiences and scope. FreshSales is a dedicated sales CRM that focuses primarily on managing leads, deals, and sales pipelines. It offers robust sales automation and analytics tools. On the other hand, FreshWorks CRM provides a broader scope, integrating sales, marketing, and support functionalities into a unified platform. It enables you to streamline your entire customer lifecycle, from lead generation to customer support. So, FreshSales excels in sales-centric operations, while FreshWorks CRM offers a more comprehensive solution for end-to-end customer management.
In this versus, we compare Freshsales vs Freshworks CRM in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Freshsales review and Freshworks CRM review.
However, you can also directly find the Best customer relationship management software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
vs at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Freshsales vs Freshworks CRM. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Freshsales Review – Accelerate your revenue with context-driven sales
Freshworks CRM Review – CRM for Sales and Marketing teams
Specifications comparison
| Details | Freshsales | Freshworks CRM |
|---|---|---|
| Features | Analytics / CRM Marketing / Chatbot / Email marketing / Lead generation / Live chat / Mobile app | |
| Best suited for | Small businesses, Mid size businesses, Large enterprises | |
| Website languages | English | |
| Website URL | Visit official website | |
| Support link | Support page | |
| Support email | support@freshworks.com | |
| Live chat | No | |
| Company address | 2950 S. Delaware Street, Suite 201, San Mateo CA, 94403 | |
| Year founded | 2016 |
Pricing comparison
Compare the price between vs
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
| Pricing comparison | Freshsales | Freshworks CRM |
|---|---|---|
| Pricing range | From $18 to $83 per month | |
| Pricing types | Annual subscription / Monthly subscription | |
| Free plan | Yes | |
| Free trial | Yes, 21 days | |
| Money back guarantee | No | |
| Pricing page link | See plans |
Freshsales Pricing details
Freshsales subscription costs from $18 to $83 per month (yes it’s written really small on their pricing plan). By paying yearly you can get a discount. The packages price mainly differ depending on the features they provide.
You can choose from Freshsales’ four pricing plans: Growth, Pro, Enterprise, and Insightly – Plus. If you choose the Enterprise plan, you can enjoy more storage data and advanced AI features. The plan also offers a higher limit for sequences, workflows, and the number of sales teams you can create. All plans offered are billed monthly or annually, depending on your preference. If you prefer the annual billing, you can take advantage of some discounts. It also comes with costs scales alongside the end-user licenses number you require. This CRM software is also known for offering a free plan with basic contact management features. However, it does not provide access to reporting, which is a critical CRM feature.
Freshworks CRM Pricing details
FreshSales offers a free plan for small teams. And the paid plans start at around $15 per user per month, with additional features included in higher-tier plans. The pricing can vary depending on the number of users and the specific features you require and can go up to $69/ user/ month. On the other hand, FreshWorks CRM only offers a free trial with basic features. And the paid plans start at around $29 per user per month, offering more advanced CRM, sales automation, and marketing capabilities. Pricing may vary based on the number of users and the features needed. Its pricing can go up to $109 per user per month. So, in terms of pricing, FreshSales is clearly the winner.
🏆 Winner: FreshSales
Learn more in the section below with our comparison of the different features of Freshsales vs Freshworks CRM .
Features comparison
We highlight the main differences between vs
Here is a quick summary of the differences between the features and services offered by Freshsales vs Freshworks CRM:
Features overview
In this section, we will compare only the big differences between Freshsales and Freshworks CRM, and we will assign a winner for each feature or service.
So we will compare first:
- Pricing and Affordability
- Customer Support
- Contact and Lead Management
- Sales Automation
- Reporting and Analytics
Pricing and Affordability
FreshSales offers more budget-friendly options that are less costly and are especially designed to suit even those who are on low budget. Whereas FreshWorks CRM has expensive pricing plans as compared to FreshSales. So, in terms of pricing and affordability, FreshSales has a clear edge as it is less costly.
🏆 Winner: FreshSales
Customer Support
FreshSales offers customer support through email, phone, and chat during business hours. They also provide a knowledge base and user community for self-help. On the other hand, FreshWorks CRM is known for its strong customer support, offering email, phone, and chat support 24/7. They provide extensive online resources, including a knowledge base and a community forum.
🏆 Winner: FreshWorks CRM
Contact and Lead Management
FreshSales provides contact and lead management features which allow you to manage leads, contacts, and deals. It offers lead scoring, segmentation, and deal tracking. Whereas FreshWorks CRM also offers robust contact and lead management, with features for lead capture, scoring, and segmentation. So, they are both equal
🏆 Winner: Tie
Sales Automation
FreshSales includes sales automation features like email tracking, workflow automation, and lead assignment. On the other hand, FreshWorks CRM also offers sales automation capabilities, including email automation, workflow automation, and task automation. It helps automate repetitive sales tasks and processes.
🏆 Winner: Tie
Reporting and Analytics
FreshSales provides reporting and analytics tools to track sales performance, monitor deal progress, and assess team productivity. It offers customizable dashboards and pre-built reports. On the other hand, FreshWorks CRM provides more advanced customization options and deeper insights into sales and customer data. It also offers robust reporting and analytics features that allow you to create custom reports, analyze sales data, and gain insights into customer interactions and engagement.
🏆 Winner: FreshWorks CRM
User Reviews
Find out what current users think about and
If you need some external reviews of Ciroapp, you can read the reviews written by their users. Feel free to add your own on these platforms once you are an experienced user of Freshsales or Freshworks CRM, to help our community to choose.
Freshsales Reviews
Freshsales Review – Accelerate your revenue with context-driven sales
Freshworks CRM Reviews
Freshworks CRM Review – CRM for Sales and Marketing teams
Now that you have read everything and know all the differences between Freshsales and Freshworks CRM, it’s time to define a winner! Find out in the following whom the winner of this versus is ⚡.
Winner
vs : Who is the winner?
FreshWorks CRM emerges as the overall winner due to its comprehensive feature set, including robust customer support, advanced reporting and analytics, and a unified platform that covers sales, marketing, and customer support.
On the other hand, FreshSales is runner-up, particularly for its budget-friendly pricing plans. It excels in affordability which makes it an attractive option for small to medium-sized businesses. if you are working within budget constraints, FreshSales provides a cost-effective solution without compromising essential CRM features.
