Deskpro vs HelpDesk

The main difference between Deskpro and HelpDesk is that HelpDesk offers a free plan but Deskpro does not offfer this.

In this versus, we compare Deskpro vs HelpDesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Deskpro review and HelpDesk review.

However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Deskpro vs HelpDesk at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of HelpDesk vs Deskpro. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

Deskpro Review, Pricing, Features with Pros and Cons

Deskpro Review, Pricing, Features with Pros and Cons

In this Deskpro review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
Value for money
Ease of use
  • User-friendly
  • Strong reporting features
  • Multi-channel support
  • Highly customizable
  • Powerful automation features
  • Learning curve
  • User interface issues
  • Limited CRM functionalities
HelpDesk Review – IT Service Desk Software

HelpDesk Review – IT Service Desk Software

In this HelpDesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
Value for money
Ease of use
  • Centralized Communication
  • Efficient Ticket Management
  • Seamless Collaboration
  • Automation and Efficiency
  • Limited Customization

Specifications comparison

FeaturesAdmin Panels / Advanced Customization Options / Auto-Responders / Automations / Chat Tracking / Collaboration Tools / Custom Branding / Custom CRM / Custom Domains / Custom Fields / Customizable Chat Widget / Customizable Templates / Data & Privacy Protection / Detailed Reporting / Follow-Ups / IP Protection / IP Whitelisting / Import And Export Of Data / Integrаtiоn / Knowledge Base / Live Chat Support / Multi-Platform Support / Multilingual Support / Payment protection / Personalized help / Reporting Features / Shared Inbox / Single Sign-On (SSO) / Social Media Integrations / Team and Collaboration / Ticket Management / User Authentication / Voice Chat Support / Webhooks / Website Feedback Surveys / Zapier Integration /  Multi-Сhаnnel Distributiоn  / Сreаte аnd disрlаy widgetAutomated Workflows / Automation-Focused Integrations / Collision Detection / Custom Fields / Multidisciplinary Teams / Multiple Email Templates / Simplify Daily Support Tasks
Best suited forSmall businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Live chatNoYes
Company addressWimbledon, LondonWrocław, Lower Silesia
Year founded2001

Pricing comparison

Compare the price between Deskpro vs HelpDesk

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonDeskproHelpDesk
Pricing rangeFrom $29 to $99 per monthFrom $29 per month
Pricing typesAnnual subscription / Monthly subscriptionMonthly subscription
Free planNoYes
Free trialYes, 14 daysYes, 14 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Deskpro Pricing details

Discover the perfect Deskpro plan that fits your budget and meets your needs. With pricing plans ranging from $29 to $99 per agent per month, Deskpro offers a flexible and scalable solution for businesses of all sizes.

Whether you’re a small team looking for essential helpdesk features or an enterprise in need of advanced functionalities and 24/7 support, Deskpro has got you covered !

Deskpro pricing

Team Plan

    • Price: $29 per agent/month
    • Minimum Agents: Cloud – 3 agents, On-Premise – 10 agents
    • Billing: Monthly or annually for Cloud, annually for On-Premise
    • Core Features: Includes all essential helpdesk features.
    • Support: Standard support hours from 9am – 6pm.
    • Data Center Locations: Available in US/EU/UK.
    • Workspaces: Standard workspace options.
    • Reporting: Basic agent activity and in-built reports.

Professional Plan

    • Price: $59 per agent/month
    • Minimum Agents: 10 agents for both Cloud and On-Premise
    • Billing: Monthly or annually for Cloud, annually for On-Premise
    • Extended Features: Includes everything in the Team plan plus extended support and limits.
    • Support: Extended support hours, 24/5.
    • Data Center Locations: Available in US/EU/UK.
    • Workspaces: Standard workspace options.
    • Reporting: Includes custom reports and live dashboards.

Enterprise Plan

    • Price: $99 per agent/month
    • Minimum Agents: 25 agents for both Cloud and On-Premise
    • Billing: Annually for both Cloud and On-Premise
    • Advanced Features: Designed for scalability and complete control, includes all features in the Professional plan.
    • Support: 24/7 support availability.
    • Data Center Locations: Global availability.
    • Workspaces: Unlimited workspaces.
    • Reporting: Advanced reporting options, including custom reports, live dashboards, and real-time data.

Additional Features Across All Plans

    • Multi-Channel Support: Email, Forms, Live Chat, Voice, SMS, WhatsApp, Twitter, Facebook, Instagram.
    • Automation: Includes Auto Responder, Escalations, Follow-Ups, Macros, Mass Actions, Snippets, Triggers.
    • CRM: Basic CRM integrations and custom fields.
    • Customization: Access control, custom fields, notifications, permissions, and user groups.

Optional Add-Ons

  • Onboarding Plan – $2495

Get your new helpdesk software up and running exactly how you want it with our concierge onboarding service. This one-time fee ensures a smooth transition and setup tailored to your organization’s needs.

  • Agent Training – $600 per session

Opt for tailored training sessions to familiarize your team with Deskpro’s features and functionalities. Each session can accommodate up to 10 agents and is designed to meet your specific requirements.

  • Agent Certification – $199 per session

Empower your agents with in-depth video training, guides, and a proctored exam to become Deskpro Certified helpdesk agents. This certification adds credibility and ensures your team is well-versed in using the software.

  • Installation – $600 (On-Premise only)

If you opt for the On-Premise version of Deskpro, one of our technical experts will handle the installation on your chosen platform or internal infrastructure.


Deskpro pricing discounts

HelpDesk Pricing details

HelpDesk offers flexible pricing plans to cater to the varying needs of businesses. First and foremost, there is a Free plan available, which allows users to get started with HelpDesk at no cost.

It includes a 14-day trial period with no credit card requirement, making it easy for teams to explore the features and benefits of the platform. The Free plan is an excellent option for small businesses or those looking to evaluate HelpDesk before committing to a paid plan.

For teams that require more advanced features and capabilities, HelpDesk offers the Team plan at $29 per month per agent. This plan provides access to a range of premium features, including centralized communication, efficient ticket management, seamless collaboration, automation, and reporting.

With the Team plan, businesses can enhance their support operations and improve customer satisfaction by efficiently managing customer queries and building stronger bonds with their customers.

HelpDesk Pricing

Team plan ($29 /mo per agent)

  • Intuitive AI text enhancements
  • Mentioning teammates for guidance
  • Free and unlimited viewer roles
  • Automation to perform tasks quicker
  • Private notes to detail the tickets
  • Real-time progress reporting
  • All messages in one dashboard
  • Robust customer data in tickets
  • Efficient team management tools
  • Customized canned responses