Deskpro vs Gorgias

The main difference between Deskpro and Gorgias is that Deskpro is quite cheaper than Gorgias.

In this versus, we compare Deskpro vs Gorgias in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Deskpro review and Gorgias review.

However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Deskpro vs Gorgias at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Gorgias vs Deskpro. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

Deskpro Review, Pricing, Features with Pros and Cons

Deskpro Review, Pricing, Features with Pros and Cons

In this Deskpro review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
Value for money
Ease of use
  • User-friendly
  • Strong reporting features
  • Multi-channel support
  • Highly customizable
  • Powerful automation features
  • Learning curve
  • User interface issues
  • Limited CRM functionalities
Gorgias Review – Pricing, Features with Pros and Cons

Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
Value for money
Ease of use
  • It consolidates customer inquiries from multiple channels to a single dashboard
  • Useful for saving time by automating repetitive tasks and providing quick responses
  • Allows integration with major e-commerce platforms for personalized support
  • It enables personalized and context-rich assistance
  • It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations
  • Some users may require time to fully understand and utilize all features
  • Higher pricing plans are suitable for larger businesses with higher support volumes
  • Setting up the system and integrations requires technical expertise
  • Some users may find customization options to be limited

Specifications comparison

FeaturesAdmin Panels / Advanced Customization Options / Auto-Responders / Automations / Chat Tracking / Collaboration Tools / Custom Branding / Custom CRM / Custom Domains / Custom Fields / Customizable Chat Widget / Customizable Templates / Data & Privacy Protection / Detailed Reporting / Follow-Ups / IP Protection / IP Whitelisting / Import And Export Of Data / Integrаtiоn / Knowledge Base / Live Chat Support / Multi-Platform Support / Multilingual Support / Payment protection / Personalized help / Reporting Features / Shared Inbox / Single Sign-On (SSO) / Social Media Integrations / Team and Collaboration / Ticket Management / User Authentication / Voice Chat Support / Webhooks / Website Feedback Surveys / Zapier Integration /  Multi-Сhаnnel Distributiоn  / Сreаte аnd disрlаy widgetAutomation / Collaboration Tools / Integration / Macros and Snippets / Omnichannel Support / Reporting and Analytics / Shared Inbox
Best suited forSmall businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Live chatNoYes
Company addressWimbledon, LondonSan Francisco, California
Year founded20012015

Pricing comparison

Compare the price between Deskpro vs Gorgias

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonDeskproGorgias
Pricing rangeFrom $29 to $99 per monthFrom $10 to $900 per month
Pricing typesAnnual subscription / Monthly subscriptionMonthly subscription
Free planNoYes
Free trialYes, 14 daysYes, 7 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Deskpro Pricing details

Discover the perfect Deskpro plan that fits your budget and meets your needs. With pricing plans ranging from $29 to $99 per agent per month, Deskpro offers a flexible and scalable solution for businesses of all sizes.

Whether you’re a small team looking for essential helpdesk features or an enterprise in need of advanced functionalities and 24/7 support, Deskpro has got you covered !

Deskpro pricing

Team Plan

    • Price: $29 per agent/month
    • Minimum Agents: Cloud – 3 agents, On-Premise – 10 agents
    • Billing: Monthly or annually for Cloud, annually for On-Premise
    • Core Features: Includes all essential helpdesk features.
    • Support: Standard support hours from 9am – 6pm.
    • Data Center Locations: Available in US/EU/UK.
    • Workspaces: Standard workspace options.
    • Reporting: Basic agent activity and in-built reports.

Professional Plan

    • Price: $59 per agent/month
    • Minimum Agents: 10 agents for both Cloud and On-Premise
    • Billing: Monthly or annually for Cloud, annually for On-Premise
    • Extended Features: Includes everything in the Team plan plus extended support and limits.
    • Support: Extended support hours, 24/5.
    • Data Center Locations: Available in US/EU/UK.
    • Workspaces: Standard workspace options.
    • Reporting: Includes custom reports and live dashboards.

Enterprise Plan

    • Price: $99 per agent/month
    • Minimum Agents: 25 agents for both Cloud and On-Premise
    • Billing: Annually for both Cloud and On-Premise
    • Advanced Features: Designed for scalability and complete control, includes all features in the Professional plan.
    • Support: 24/7 support availability.
    • Data Center Locations: Global availability.
    • Workspaces: Unlimited workspaces.
    • Reporting: Advanced reporting options, including custom reports, live dashboards, and real-time data.

Additional Features Across All Plans

    • Multi-Channel Support: Email, Forms, Live Chat, Voice, SMS, WhatsApp, Twitter, Facebook, Instagram.
    • Automation: Includes Auto Responder, Escalations, Follow-Ups, Macros, Mass Actions, Snippets, Triggers.
    • CRM: Basic CRM integrations and custom fields.
    • Customization: Access control, custom fields, notifications, permissions, and user groups.

Optional Add-Ons

  • Onboarding Plan – $2495

Get your new helpdesk software up and running exactly how you want it with our concierge onboarding service. This one-time fee ensures a smooth transition and setup tailored to your organization’s needs.

  • Agent Training – $600 per session

Opt for tailored training sessions to familiarize your team with Deskpro’s features and functionalities. Each session can accommodate up to 10 agents and is designed to meet your specific requirements.

  • Agent Certification – $199 per session

Empower your agents with in-depth video training, guides, and a proctored exam to become Deskpro Certified helpdesk agents. This certification adds credibility and ensures your team is well-versed in using the software.

  • Installation – $600 (On-Premise only)

If you opt for the On-Premise version of Deskpro, one of our technical experts will handle the installation on your chosen platform or internal infrastructure.


Deskpro pricing discounts

Gorgias Pricing details

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

gorgias pricing

Starter Plan ($10/ Month)

It includes:

  • Shared inbox
  • Basic automation rules
  • Email support
  • 3 User seats allotted
  • Shopify / Shopify Plus Integration
  • The integration library includes 94 apps
  • Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

  • Advanced automation rules
  • 500 User seats allotted
  • BigCommerce Integration
  • Team management features added
  • User permissions granted
  • Support channels include both Email and live chat
  • Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

  • Advanced reporting and analytics
  • Customizable email templates
  • Macros and snippets
  • Omnichannel support (e.g., social media, SMS)
  • Magento Integration
  • Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

  • Performance analytics are provided
  • Customizable roles and permissions are granted
  • API access is granted
  • Priority support is provided
  • A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

  • A dedicated customer success manager is available
  • SLA and uptime guarantee
  • Enterprise-grade security and compliance
  • Custom onboarding and training
  • Custom services are provided