The main difference between CX Genie and Appy Pie Chatbot Builder is that CX Genie offers a free plan but Appy Pie Chatbot Builder does not offer this.
In this versus, we compare CX Genie vs Appy Pie Chatbot Builder in-depth to help you choose one of them. If you want to know more details, we recommend you to read our CX Genie review and Appy Pie Chatbot Builder review.
However, you can also directly find the Best Chatbot Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of Appy Pie Chatbot Builder vs CX Genie. Find out their ratings, features, prices and then discover the winner of the versus.
CX Genie’s pricing structure is designed to cater to businesses of all sizes, offering flexible options that scale with your needs. Starting with a free Basic plan, users can upgrade to Premium at $14.99/month or Pro at $24.99/month, unlocking more advanced features like API access and increased conversation limits.
For larger enterprises requiring custom solutions, the Enterprise plan offers tailored pricing to meet specific operational demands.
Basic (Free Plan)
Price : $0/month
Conversations : 1,000 conversations per month
Documents for AI Knowledge : 3 (e.g., files, FAQs, articles, URLs)
Team Members : 1
Chatbots : 1
Channel Integrations : Not available
Best For : Beginners or small businesses starting with basic chatbot features.
Premium Plan
Price : $14.99/month
Conversations: 5,000 conversations per month
Documents for AI Knowledge : 50
Team Members : Up to 5
Chatbots : Unlimited
Channel Integrations : Not all channels available
Support : Premium support included
Best For : Small to mid-sized businesses handling around 30 customer requests daily, needing more chatbots and higher conversation capacity.
Pro Plan
Price : $24.99/month
Conversations : 30,000 conversations per month
Documents for AI Knowledge : Unlimited
Team Members : Up to 30
API Access : Full API access for custom integrations
Channel Integrations : All available channels
Support : Premium support included
Best For : Businesses with larger customer support operations, typically managing around 200 requests per day, and those needing advanced features like API access.
Enterprise Plan
Price : Custom (contact for details)
Conversations : More than 30,000 per month
Team Members : More than 30
Customization : Custom AI training model, SAML SSO, audit logs
Support : 24/7 ticket and live support
Best For : Large enterprises requiring custom solutions, higher conversation limits, advanced security features, and round-the-clock support.
When it comes to pricing, Appy Pie Chatbot Builder offers flexibility to suit every budget. With plans starting as low as $6/bot/month and going up to custom pricing for enterprise-level needs, there’s a plan for everyone.
Enjoy a 7-day free trial to get a taste of what’s in store, and choose the plan that’s right for you.
Basic Plan – Most Popular
Price: $6/bot/month (Billed Annually)
Interactions: 2,500 interactions/month
Handoffs:
Email: 200/month
SMS: 50/month
Whatsapp: 50/month
Livechat Agent Transfer: Unlimited
Appointment: Unlimited
Google Drive: Unlimited
SMTP: Unlimited
Zendesk Chat: Unlimited
Facebook Page: Unlimited
Templates: All basic pre-built bot templates
Customizations: Basic
Analytics: User Consent
Support: Email and Ticket
Premium Plan – Go Professional
Price: $11/bot/month (Billed Annually)
Interactions: 5,000 interactions/month
Handoffs:
Email: 1,000/month
SMS: 400/month
Whatsapp: 200/month
Livechat Agent Transfer: Unlimited
Appointment: Unlimited
Google Drive: Unlimited
SMTP: Unlimited
Zendesk Chat: Unlimited
Facebook Page: Unlimited
Templates: All basic and premium pre-built bot templates
Customizations: Basic and Advanced
Analytics: User Consent
Support: Email and Ticket, Live Chat and On-Call
Business Plan – Go Full Scale With Our Enterprise Custom Plan
Price: Contact for Custom Pricing
Interactions: Custom
Handoffs:
Email: Custom
SMS: Custom
Whatsapp: Custom
Livechat Agent Transfer: Unlimited
Appointment: Unlimited
Google Drive: Unlimited
SMTP: Unlimited
Zendesk Chat: Unlimited
Facebook Page: Unlimited
Templates: All basic and premium pre-built bot templates
Customizations: Basic and Advanced
Analytics: User Consent
Support: Priority Support with 1-3 hours TAT, Email and Ticket, Live Chat and On-Call
