Brightpearl CRM vs Freshworks CRM

The main difference between Brightpearl CRM and Freshworks CRM is that Brightpearl CRM is quite more expensive than Freshworks CRM.

In this versus, we compare Brightpearl CRM vs Freshworks CRM in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Brightpearl CRM review and Freshworks CRM review.

However, you can also directly find the Best Customer Relationship Management (CRM) Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Brightpearl CRM vs Freshworks CRM at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Freshworks CRM vs Brightpearl CRM. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

Brightpearl CRM Review, Pricing, Features with Pros and Cons

Brightpearl CRM Review, Pricing, Features with Pros and Cons

In this Brightpearl CRM review, you’ll find more information about its features, pricing, pros and cons and why you …
Average Score 9.1
Customer support
Value for money
Ease of use
  • Peak trading efficiency
  • Comprehensive CRM
  • Integrated operations
  • Automation features
  • Omni-channel capability
  • Learning curve
  • Language limitations
  • Integration challenges
  • Complexity for small businesses
Freshworks CRM Review – CRM for Sales and Marketing teams

Freshworks CRM Review – CRM for Sales and Marketing teams

In this Freshworks CRM review, you’ll find more information about its features, pricing, pros and cons and why you …
Average Score 9
Customer support
Value for money
Ease of use
  • Easy to use and affordable
  • AI automation
  • 21 days free trial
  • Visual sales funnel
  • Other platforms has more integrations
  • Other CRMs better suite for large businesses

Specifications comparison

DetailsBrightpearl CRMFreshworks CRM
Features360-degree customer view / Contact timelines and activities / Customer management including credit terms, limits, status updates, helpdesk tickets, calls and more. / Customer segmentation / Full order history
Best suited forMid size businesses, Large enterprises
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Support email
Live chatNo
Company addressAustin, TX
Year founded2007

Pricing comparison

Compare the price between Brightpearl CRM vs Freshworks CRM

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonBrightpearl CRMFreshworks CRM
Pricing rangeFrom $375 per month
Pricing typesQuote based
Free planNo
Free trialNo
Money back guaranteeNo
Pricing page linkSee plans

Brightpearl CRM Pricing details

When it comes to pricing, Brightpearl CRM presents a range that reflects its premium capabilities and target market of medium to large-sized businesses. Starting at around $375 per month, the pricing structure is tailored to suit the diverse needs of fast-growing enterprises.

Whether you’re a burgeoning business or an established player, understanding Brightpearl’s pricing is key to assessing its fit for your operational and financial landscape.

Brightpearl CRM pricing
  • Brightpearl’s Pricing Structure: Brightpearl’s pricing is tailored to suit the needs of fast-growth and larger businesses. It is particularly aimed at merchants trading $1M or above, or those expecting to reach this threshold in the near future. This indicates that the pricing model is scalable and designed to accommodate the growing needs of businesses.
  • Starting Price Point: According to the information found, Brightpearl’s pricing starts at around $375.00 per month. This starting price is for a basic plan, which typically includes a set number of users and core functionalities.
  • Customizable Plans: Brightpearl offers pricing based on a formula that likely takes into account factors such as the number of users, the scale of operations, and specific feature requirements. This suggests that businesses can customize their plans based on their unique needs, which is a common approach for enterprise-level software solutions.
  • Additional Costs: It’s important to consider that there may be additional costs involved, depending on the specific needs of the business, such as additional modules, integrations, or advanced features.

Brightpearl’s CRM includes a range of features designed to enhance customer relationship management and streamline various business processes. These features are:

  • 360-Degree Customer View: This feature provides a comprehensive overview of each customer, consolidating all relevant data in one place. It includes purchase history, interaction records, and personal details, allowing businesses to gain a full understanding of their customers’ behaviors and preferences.
  • Full Order History: Brightpearl’s CRM tracks and stores the complete order history for each customer. This includes details of all past purchases, returns, and exchanges, providing valuable insights into buying patterns and preferences.
  • Contact Timelines & Activities: This tool captures and displays a chronological timeline of all interactions and activities related to each customer. It includes communications, transactions, and any other customer-related activities, offering a clear view of the customer journey.
  • Customer Segmentation: The CRM allows for the segmentation of customers based on various criteria such as purchasing behavior, demographics, and engagement levels. This feature is crucial for targeted marketing efforts and personalized customer service.
  • Customer Management: This encompasses a wide range of functionalities including the management of credit terms, setting and monitoring credit limits, updating customer status, and handling helpdesk tickets. It also includes tracking customer calls and other interactions, providing a holistic approach to managing customer relationships.
  • Automated Communication Reminders: This feature automates the scheduling of customer communications, ensuring timely and consistent contact. It includes reminders for follow-up emails, promotional messages, and other important communications, helping businesses stay connected with their customers effectively.

These features collectively contribute to a robust and efficient CRM system, enabling businesses to manage their customer relationships more effectively and make data-driven decisions.

Freshworks CRM Pricing details

Brightpearl CRM vs Freshworks CRM
Brightpearl CRM vs Freshworks CRM