Appy Pie Live Chat vs Gorgias

The main difference between Appy Pie Live Chat and Gorgias is that Gorgias is quite more expensive than Appy Pie Live Chat.

In this versus, we compare Appy Pie Live Chat vs Gorgias in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Appy Pie Live Chat review and Gorgias review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

To make your choice quick and efficient, here is a short summary about our comparison of Gorgias vs Appy Pie Live Chat. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.2

Appy Pie Live Chat Review, Pricing, Features with Pros and Cons

In this Appy Pie Live Chat review, you’ll find more information about its features, pricing, pros and cons and why you …

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Average Score 9.2

Customer support

9

Value for money

9.2

Ease of use

9.1

Features

9.5

PROS:

• High versatility
• Cost-effective
• Data-driven insights
• Efficiency
• Real-time support

CONS:

• Dependency on internet connection
• Initial setup time
• Limited human interaction

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9.3

Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you’ll find more information about its features, pricing, pros and cons and why you should …

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Average Score 9.3

Customer support

9.1

Value for money

9.4

Ease of use

9.3

Features

9.5

PROS:

• It consolidates customer inquiries from multiple channels to a single dashboard
• Useful for saving time by automating repetitive tasks and providing quick responses
• Allows integration with major e-commerce platforms for personalized support
• It enables personalized and context-rich assistance
• It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations

CONS:

• Some users may require time to fully understand and utilize all features
• Higher pricing plans are suitable for larger businesses with higher support volumes
• Setting up the system and integrations requires technical expertise
• Some users may find customization options to be limited

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Specifications comparison

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Appy Pie Live Chat Pricing details

Free Plan

• Cost: $0/agent/month
• Features:
  • Test-Drive Mode
  • Send/receive attachments
  • Send/receive emojis
  • Advanced widget customization
  • Browser notifications

Premium Plan

• Cost: $7/agent/month (Billed Annually)
• Features:
  • Install widget in Live mode
  • Custom roles available
  • Unlimited chat history
  • Preset roles
  • Chat forms
  • User consent
  • Email notifications
  • Download transcript
  • Email support
  • Live agent support
  • Install widget on third-party CMS (e.g., WordPress, Shopify, Wix, Squarespace, Godaddy, Weebly)
  • Install widget on Social media platforms like Facebook
  • Send/receive attachments
  • Send/receive emojis
  • Advanced widget customization
  • Browser notifications

Additional Information:

• 30-Day Money Back Guarantee
• No additional costs
• Payment methods include Credit Cards, Debit Cards, PayPal, and Online Banking.

Gorgias Pricing details

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

Starter Plan ($10/ Month)

It includes:

• Shared inbox
• Basic automation rules
• Email support
• 3 User seats allotted
• Shopify / Shopify Plus Integration
• The integration library includes 94 apps
• Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

• Advanced automation rules
• 500 User seats allotted
• BigCommerce Integration
• Team management features added
• User permissions granted
• Support channels include both Email and live chat
• Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

• Advanced reporting and analytics
• Customizable email templates
• Macros and snippets
• Omnichannel support (e.g., social media, SMS)
• Magento Integration
• Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

• Performance analytics are provided
• Customizable roles and permissions are granted
• API access is granted
• Priority support is provided
• A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

• A dedicated customer success manager is available
• SLA and uptime guarantee
• Enterprise-grade security and compliance
• Custom onboarding and training
• Custom services are provided

Appy Pie Live Chat vs Gorgias

• 1Quick overview
• 2Pricing comparison