Appy Pie Desk vs HelpDesk

The main difference between Appy Pie Desk and HelpDesk is that HelpDesk offers a free trial for 14 days and Appy Pie Desk offers this for 7 days.

In this versus, we compare Appy Pie Desk vs HelpDesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Appy Pie Desk review and HelpDesk review.

However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Appy Pie Desk vs HelpDesk at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of HelpDesk vs Appy Pie Desk. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9
Appy Pie Desk Review, Pricing, Features with Pros and Cons

Appy Pie Desk Review, Pricing, Features with Pros and Cons

In this Appy Pie Desk review, you’ll find more information about its features, pricing, pros and cons and why you …
Average Score 9
Customer support
8.8
Value for money
9.1
Ease of use
8.9
Features
9.2
PROS:
  • Collaboration
  • High degree of customization
  • Easy integrations
  • Common inbox
  • Automates workflows
CONS:
  • Limited use case
  • Requires fast processing computers
  • Extra cost for Images
9.3
HelpDesk Review – IT Service Desk Software

HelpDesk Review – IT Service Desk Software

In this HelpDesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
9.2
Value for money
9.4
Ease of use
9.3
Features
9.4
PROS:
  • Centralized Communication
  • Efficient Ticket Management
  • Seamless Collaboration
  • Automation and Efficiency
CONS:
  • Limited Customization

Specifications comparison

DetailsAppy Pie DeskHelpDesk
Features100% customizable / Agent & Department Management / Common Inbox / Communication and Collaboration / Data Privacy / Detailed Reporting and Analytics / Feedback Reports / In-built Automations / Knowledge Base Management / Proactive Communication / Security / Smart Notifications / Ticket ManagementAutomated Workflows / Automation-Focused Integrations / Collision Detection / Custom Fields / Multidisciplinary Teams / Multiple Email Templates / Simplify Daily Support Tasks
Best suited forFreelancers, Small businesses, Mid size businessesSmall businesses, Mid size businesses
Website languagesArabic / Deutsch / English / French / Italian / Portuguese / SpanishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailcontact@helpdesk.com
Live chatYesYes
Company addressHampton, VirginiaWrocław, Lower Silesia
Year founded2015

Pricing comparison

Compare the price between Appy Pie Desk vs HelpDesk

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonAppy Pie DeskHelpDesk
Pricing rangeFrom $10 per monthFrom $29 per month
Pricing typesAnnual subscription / Monthly subscriptionMonthly subscription
Free planYesYes
Free trialYes, 7 daysYes, 14 days
Money back guaranteeYes, 30 daysNo
Pricing page linkSee plansSee plans

Appy Pie Desk Pricing details

When it comes to pricing, Appy Pie Desk offers flexibility without breaking the bank. With plans ranging from a free basic package to a premium option at $10 per agent per month, there’s a solution for businesses of all sizes and budgets.

Get ready to invest in customer satisfaction without emptying your wallet.

Appy Pie Desk pricing

Free Plan

  • Price: $0 per month
  • Agents: 1 Free Agent
  • Tickets: Limited to 150 per month
  • Features: Basic ticketing portal, ticketing support email address, and email ticketing channel.

Premium Plan

  • Price: $10 per Agent per Month
  • Agents: Billed per agent
  • Tickets: Unlimited
  • Features: Includes all features from the Free plan, along with custom email mapping, custom domain, multi-team management, 24/5 support, and a knowledge base portal.

HelpDesk Pricing details

HelpDesk offers flexible pricing plans to cater to the varying needs of businesses. First and foremost, there is a Free plan available, which allows users to get started with HelpDesk at no cost.

It includes a 14-day trial period with no credit card requirement, making it easy for teams to explore the features and benefits of the platform. The Free plan is an excellent option for small businesses or those looking to evaluate HelpDesk before committing to a paid plan.

For teams that require more advanced features and capabilities, HelpDesk offers the Team plan at $29 per month per agent. This plan provides access to a range of premium features, including centralized communication, efficient ticket management, seamless collaboration, automation, and reporting.

With the Team plan, businesses can enhance their support operations and improve customer satisfaction by efficiently managing customer queries and building stronger bonds with their customers.

HelpDesk Pricing

Team plan ($29 /mo per agent)

  • Intuitive AI text enhancements
  • Mentioning teammates for guidance
  • Free and unlimited viewer roles
  • Automation to perform tasks quicker
  • Private notes to detail the tickets
  • Real-time progress reporting
  • All messages in one dashboard
  • Robust customer data in tickets
  • Efficient team management tools
  • Customized canned responses
Appy Pie Desk vs HelpDesk
Appy Pie Desk vs HelpDesk

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