Appy Pie Desk vs Freshdesk

The main difference between Appy Pie Desk and Freshdesk is that Freshdesk offers a free trial for 21 days and Appy Pie Desk offers this for 7 days.

In this versus, we compare Appy Pie Desk vs Freshdesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Appy Pie Desk review and Freshdesk review.

However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Appy Pie Desk vs Freshdesk at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Freshdesk vs Appy Pie Desk. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9
Appy Pie Desk Review, Pricing, Features with Pros and Cons

Appy Pie Desk Review, Pricing, Features with Pros and Cons

In this Appy Pie Desk review, you’ll find more information about its features, pricing, pros and cons and why you …
Average Score 9
Customer support
8.8
Value for money
9.1
Ease of use
8.9
Features
9.2
PROS:
  • Collaboration
  • High degree of customization
  • Easy integrations
  • Common inbox
  • Automates workflows
CONS:
  • Limited use case
  • Requires fast processing computers
  • Extra cost for Images
9
Freshdesk Review – Customer service software by Freshworks

Freshdesk Review – Customer service software by Freshworks

In this Freshdesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9
Customer support
9
Value for money
9
Ease of use
9
Features
9
PROS:
  • Simplified Customer Experience
  • More Automation and Context
  • Speed Up Customer Service
  • Reduce Repetitive Tasks
  • Blend of Conversational Experiences
  • More Effective Phone Conversations
  • Ease of Use
CONS:
  • Complex Business Scenarios Support Limitations
  • Expensive
  • Too Many Unnecessary Features
  • Extended Features Need an Upgrade to Higher Pricing Tiers

Specifications comparison

DetailsAppy Pie DeskFreshdesk
Features100% customizable / Agent & Department Management / Common Inbox / Communication and Collaboration / Data Privacy / Detailed Reporting and Analytics / Feedback Reports / In-built Automations / Knowledge Base Management / Proactive Communication / Security / Smart Notifications / Ticket ManagementLive chat
Best suited forFreelancers, Small businesses, Mid size businessesSmall businesses, Mid size businesses, Large enterprises
Website languagesArabic / Deutsch / English / French / Italian / Portuguese / SpanishMultilingual
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@freshdesk.com
Live chatYesNo
Company addressHampton, Virginia2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
Year founded20152010

Pricing comparison

Compare the price between Appy Pie Desk vs Freshdesk

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonAppy Pie DeskFreshdesk
Pricing rangeFrom $10 per monthFrom $0 to $69 per month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planYesYes
Free trialYes, 7 daysYes, 21 days
Money back guaranteeYes, 30 daysNo
Pricing page linkSee plansSee plans

Appy Pie Desk Pricing details

When it comes to pricing, Appy Pie Desk offers flexibility without breaking the bank. With plans ranging from a free basic package to a premium option at $10 per agent per month, there’s a solution for businesses of all sizes and budgets.

Get ready to invest in customer satisfaction without emptying your wallet.

Appy Pie Desk pricing

Free Plan

  • Price: $0 per month
  • Agents: 1 Free Agent
  • Tickets: Limited to 150 per month
  • Features: Basic ticketing portal, ticketing support email address, and email ticketing channel.

Premium Plan

  • Price: $10 per Agent per Month
  • Agents: Billed per agent
  • Tickets: Unlimited
  • Features: Includes all features from the Free plan, along with custom email mapping, custom domain, multi-team management, 24/5 support, and a knowledge base portal.

Freshdesk Pricing details

Freshdesk starts from $0 to $69 per month and you can save some money if you pay yearly. However, you can try for free during 21 days!

Freshdesk Pricing

Freshdesk offers three pricing tiers: Growth, Pro, Enterprise. We are not sure about the pricing, they show 2 different pricing on 2 different URLs.

Growth Plan

This Freshdesk plan is available at $15 per agent monthly. The plan adds traffic cop functionality and collision detection that help prevent agents from responding without seeing the latest ticket information or responding to a similar ticket. Other features include Freshworks Marketplace integrations, basic SLA management, custom ticket views, and advanced workflow and automation.

Pro Plan

The pro plan is available at $39 per agent monthly. It offers a customer 360 tool, escalation emails dedicated to SLA violations, canned forms, customer satisfaction surveys, ticket templates, and time tracking. These features enable you to view the knowledge base articles that your customers have viewed as well as information you have previously captured regarding your customers in previous tickets.

Enterprise Plan

This plan is available at $69 per agent monthly. It comes with Freshdesk’s AI engine called Freddy, multiple products support, dynamic ticket forms, multiple SLA policies, shared ticket ownership, advanced ticket assignment methods (load-balanced and round-robin), and customized satisfaction surveys support. Freddy serves as a one-stop shop for bot-oriented customer touchpoints integration, like smartphone-based IVR systems and bot-powered voice chat.

Appy Pie Desk vs Freshdesk
Appy Pie Desk vs Freshdesk

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