Appy Pie Desk vs Deskpro

The main difference between Appy Pie Desk and Deskpro is that Appy Pie Desk offers a free plan but Deskpro does not offer this.

In this versus, we compare Appy Pie Desk vs Deskpro in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Appy Pie Desk review and Deskpro review.

However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Appy Pie Desk vs Deskpro at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Deskpro vs Appy Pie Desk. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9
Appy Pie Desk Review, Pricing, Features with Pros and Cons

Appy Pie Desk Review, Pricing, Features with Pros and Cons

In this Appy Pie Desk review, you’ll find more information about its features, pricing, pros and cons and why you …
Average Score 9
Customer support
8.8
Value for money
9.1
Ease of use
8.9
Features
9.2
PROS:
  • Collaboration
  • High degree of customization
  • Easy integrations
  • Common inbox
  • Automates workflows
CONS:
  • Limited use case
  • Requires fast processing computers
  • Extra cost for Images
9.3
Deskpro Review, Pricing, Features with Pros and Cons

Deskpro Review, Pricing, Features with Pros and Cons

In this Deskpro review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
9
Value for money
9.4
Ease of use
9.3
Features
9.3
PROS:
  • User-friendly
  • Strong reporting features
  • Multi-channel support
  • Highly customizable
  • Powerful automation features
CONS:
  • Learning curve
  • User interface issues
  • Limited CRM functionalities

Specifications comparison

DetailsAppy Pie DeskDeskpro
Features100% customizable / Agent & Department Management / Common Inbox / Communication and Collaboration / Data Privacy / Detailed Reporting and Analytics / Feedback Reports / In-built Automations / Knowledge Base Management / Proactive Communication / Security / Smart Notifications / Ticket ManagementAdmin Panels / Advanced Customization Options / Auto-Responders / Automations / Chat Tracking / Collaboration Tools / Custom Branding / Custom CRM / Custom Domains / Custom Fields / Customizable Chat Widget / Customizable Templates / Data & Privacy Protection / Detailed Reporting / Follow-Ups / IP Protection / IP Whitelisting / Import And Export Of Data / Integrаtiоn / Knowledge Base / Live Chat Support / Multi-Platform Support / Multilingual Support / Payment protection / Personalized help / Reporting Features / Shared Inbox / Single Sign-On (SSO) / Social Media Integrations / Team and Collaboration / Ticket Management / User Authentication / Voice Chat Support / Webhooks / Website Feedback Surveys / Zapier Integration /  Multi-Сhаnnel Distributiоn  / Сreаte аnd disрlаy widget
Best suited forFreelancers, Small businesses, Mid size businessesSmall businesses, Mid size businesses, Large enterprises
Website languagesArabic / Deutsch / English / French / Italian / Portuguese / SpanishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@deskpro.com
Live chatYesNo
Company addressHampton, VirginiaWimbledon, London
Year founded20152001

Pricing comparison

Compare the price between Appy Pie Desk vs Deskpro

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonAppy Pie DeskDeskpro
Pricing rangeFrom $10 per monthFrom $29 to $99 per month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planYesNo
Free trialYes, 7 daysYes, 14 days
Money back guaranteeYes, 30 daysNo
Pricing page linkSee plansSee plans

Appy Pie Desk Pricing details

When it comes to pricing, Appy Pie Desk offers flexibility without breaking the bank. With plans ranging from a free basic package to a premium option at $10 per agent per month, there’s a solution for businesses of all sizes and budgets.

Get ready to invest in customer satisfaction without emptying your wallet.

Appy Pie Desk pricing

Free Plan

  • Price: $0 per month
  • Agents: 1 Free Agent
  • Tickets: Limited to 150 per month
  • Features: Basic ticketing portal, ticketing support email address, and email ticketing channel.

Premium Plan

  • Price: $10 per Agent per Month
  • Agents: Billed per agent
  • Tickets: Unlimited
  • Features: Includes all features from the Free plan, along with custom email mapping, custom domain, multi-team management, 24/5 support, and a knowledge base portal.

Deskpro Pricing details

Discover the perfect Deskpro plan that fits your budget and meets your needs. With pricing plans ranging from $29 to $99 per agent per month, Deskpro offers a flexible and scalable solution for businesses of all sizes.

Whether you’re a small team looking for essential helpdesk features or an enterprise in need of advanced functionalities and 24/7 support, Deskpro has got you covered !

Deskpro pricing

Team Plan

    • Price: $29 per agent/month
    • Minimum Agents: Cloud – 3 agents, On-Premise – 10 agents
    • Billing: Monthly or annually for Cloud, annually for On-Premise
    • Core Features: Includes all essential helpdesk features.
    • Support: Standard support hours from 9am – 6pm.
    • Data Center Locations: Available in US/EU/UK.
    • Workspaces: Standard workspace options.
    • Reporting: Basic agent activity and in-built reports.

Professional Plan

    • Price: $59 per agent/month
    • Minimum Agents: 10 agents for both Cloud and On-Premise
    • Billing: Monthly or annually for Cloud, annually for On-Premise
    • Extended Features: Includes everything in the Team plan plus extended support and limits.
    • Support: Extended support hours, 24/5.
    • Data Center Locations: Available in US/EU/UK.
    • Workspaces: Standard workspace options.
    • Reporting: Includes custom reports and live dashboards.

Enterprise Plan

    • Price: $99 per agent/month
    • Minimum Agents: 25 agents for both Cloud and On-Premise
    • Billing: Annually for both Cloud and On-Premise
    • Advanced Features: Designed for scalability and complete control, includes all features in the Professional plan.
    • Support: 24/7 support availability.
    • Data Center Locations: Global availability.
    • Workspaces: Unlimited workspaces.
    • Reporting: Advanced reporting options, including custom reports, live dashboards, and real-time data.

Additional Features Across All Plans

    • Multi-Channel Support: Email, Forms, Live Chat, Voice, SMS, WhatsApp, Twitter, Facebook, Instagram.
    • Automation: Includes Auto Responder, Escalations, Follow-Ups, Macros, Mass Actions, Snippets, Triggers.
    • CRM: Basic CRM integrations and custom fields.
    • Customization: Access control, custom fields, notifications, permissions, and user groups.

Optional Add-Ons

  • Onboarding Plan – $2495

Get your new helpdesk software up and running exactly how you want it with our concierge onboarding service. This one-time fee ensures a smooth transition and setup tailored to your organization’s needs.

  • Agent Training – $600 per session

Opt for tailored training sessions to familiarize your team with Deskpro’s features and functionalities. Each session can accommodate up to 10 agents and is designed to meet your specific requirements.

  • Agent Certification – $199 per session

Empower your agents with in-depth video training, guides, and a proctored exam to become Deskpro Certified helpdesk agents. This certification adds credibility and ensures your team is well-versed in using the software.

  • Installation – $600 (On-Premise only)

If you opt for the On-Premise version of Deskpro, one of our technical experts will handle the installation on your chosen platform or internal infrastructure.

Discounts

Deskpro pricing discounts

Appy Pie Desk vs Deskpro
Appy Pie Desk vs Deskpro

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