Upwork Review, Pricing, Features with Pros and Cons

In this Upwork review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.3/10 (Expert Score)
Product is rated as #1 in category Freelancing
9.3Expert Score
Don't just freelance — Upwork it !

Unlock limitless opportunities with Upwork, where freelancers and clients converge for success. Enjoy a diverse range of job categories, secure payment protection, and an intuitive user interface that makes navigation a breeze. Plus, with quality clients aplenty and unique features like version control and in-depth analytics, Upwork is your one-stop solution for a rewarding freelancing experience.

Customer support
Value for money
Ease of use
  • Wide range of job categories
  • Payment protection
  • Quality clients
  • Easy to navigate
  • Highly competitive
  • Review-dependent success
  • No in-office collaborations

Ready to unlock the full potential of freelancing or hiring on Upwork but puzzled about the costs involved? Look no further! This comprehensive guide demystifies Upwork’s pricing maze, from service fees to membership plans.

Whether you’re a freelancer eyeing your next big project or a client seeking top-tier talent, we’ve got the financial lowdown you need to make the most of this dynamic platform. Start your Upwork journey on the right financial foot—read on !

Upwork cover

Read further to learn more about Upwork, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.


What is Upwork?

Upwork is a global freelancing platform that serves as a marketplace for businesses and independent professionals.

The platform allows companies to post jobs, browse through a vast network of professionals across various categories like Development & IT, Design & Creative, Sales & Marketing, and more.

Freelancers can also find opportunities that align with their skills and career goals. Upwork offers a range of features to facilitate remote work, including a Talent Marketplace and a Project Catalog.

The platform emphasizes quality and trust, providing work samples, client reviews, and identity verification for professionals.

It also offers end-to-end support and tools for managing a hybrid workforce, making it a comprehensive solution for both freelancers and employers.

Upwork specifications

FeaturesAnalytics & Reporting / Desktop application / Email Integration / Mobile app / Payment Tracking and Reporting / Payment protection / Real-time Reporting / Remote Worker Monitoring / Text Editor / Time Tracking Feature / Track & Pay Bills / Version Control
Best suited forIndividuals, Freelancers, Small businesses
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Live chatYes
Company addressSan Francisco, California
Year founded2015


Upwork pricing: How much does Upwork cost?

Whether you’re a freelancer or a client, Upwork offers a range of pricing options to fit your needs. From zero upfront costs to a standard 10% service fee for freelancers, there’s something for everyone. Dive in to discover how you can make the most of Upwork without breaking the bank !

Pricing range10% fee per project
Pricing typesCommission based / Monthly subscription
Free planYes
Free trialNo
Money back guaranteeNo
Pricing page linkSee plans

Upwork pricing plans


Membership Plans :

  • Basic Plan: This is a free plan that comes with 10 free Connects each month. It’s suitable for freelancers who are new to the platform or those who use it occasionally.
  • Freelance Plus: This plan costs $14.99 per month and comes with 70 Connects. It’s designed for freelancers who are more active on the platform and need additional Connects and features like a customized profile URL.

Service Fees :

  1. Standard Freelancer Service Fee : Upwork charges a standard service fee of 10% on all earnings, whether the contract is hourly, fixed-price, or a Project Catalog project. For instance, if you earn $500 on a project, you’ll pay a $50 service fee, leaving you with $450 in earnings.
  2. Agency Service Fees : Agencies are also subject to the same 10% service fee structure as individual freelancers when working with non-Enterprise clients.
  3. Rounding Estimated Earnings : Upwork’s rate calculator estimates your net earnings after fees to help you bid accordingly. However, the actual fee may vary slightly due to rounding to the nearest cent in each transaction.
  4. Exceptions to the 10% Fee :
    • Legacy Contracts: If you had a 5% service fee on a contract before May 3, 2023, you’ll continue to pay a 5% fee through the end of 2023.
    • Upwork Payroll: Freelancers in the Upwork Payroll service are exempt from Upwork service fees.
    • Any Hire Contracts: No service fees are charged on Any Hire contracts.
    • Direct Contracts: A 3.4% processing fee is charged, but the 10% service fee is waived.
    • Bring Your Own (BYO) Contracts: Some BYO contracts may have a 0% service fee, while others may have the standard 10% fee.
    • Enterprise Clients: Generally, a 10% service fee applies, but exceptions exist for contracts transitioning from a 5% marketplace fee.

Upwork Connects :

  • Cost and Bundles: Connects are used to submit proposals for jobs. Each Connect costs $0.15. You can buy them in bundles of 10, 20, 40, 60, and 80.
  • Usage: The number of Connects required to apply for a job varies, generally between one and six. This means applying for a job could cost you between $0.15 and $0.90.


Upwork features: What can you do with it?

The features offered by Upwork are designed to facilitate seamless collaboration between freelancers and clients, covering everything from project management to communication and quality control.

These features aim to streamline the workflow, enhance productivity, and ensure that both parties have the tools they need for successful project completion.

Upwork process

Version Control

Version Control in Upwork allows both freelancers and clients to manage and track changes to project files. This feature is particularly useful for software development or content creation projects where multiple revisions may occur.

It ensures that everyone involved has access to the most recent version of a file, thereby reducing the risk of using outdated information or experiencing conflicts in file versions.

PDF Export

The PDF Export feature provides a quick and convenient way to convert project summaries, invoices, and other essential documents into PDF format.

This is beneficial for archival purposes and makes it easier to share files with team members or clients who may not have access to specific software used in the project.


Reporting is a comprehensive feature that offers a range of reporting options, from time tracking to financial summaries.

It allows users to customize reports according to their needs, making it easier to analyze project performance, manage budgets, and assess the productivity of team members.

Email Integration

Email Integration streamlines communication by allowing users to link their email accounts directly to the Upwork platform.

This centralizes all project-related emails, making it easier to keep track of correspondence, action items, and deadlines. It also reduces the need to switch between multiple platforms for communication.

Analytics & Reporting

Upwork reports

Analytics & Reporting goes beyond basic reporting to offer in-depth insights into various performance metrics.

This can include data on freelancer performance, project timelines, and budget utilization. The analytics tools can help in identifying bottlenecks, optimizing processes, and making data-driven decisions for better project outcomes.

Content Import / Export

Content Import / Export is designed for users who work across multiple platforms or tools. It allows for the easy transfer of files and data into and out of Upwork.

This is particularly useful for businesses that use a variety of software solutions for different aspects of their operations and need a centralized location for all their content.

Publishing / Sharing

The Publishing / Sharing feature enables users to make their completed projects public or share them privately with selected team members or clients.

This is useful for collaborative projects where multiple stakeholders need access to the latest versions of files or for freelancers who wish to showcase their work in a public portfolio.

Drag & Drop

The Drag & Drop functionality simplifies the process of adding files to a project. Whether it’s uploading design assets, code files, or documents, users can easily drag files from their computer and drop them into the designated area in Upwork.

This feature speeds up the project setup process and enhances user experience.

Editing and Proofreading

Editing and Proofreading services are available through Upwork, offering an additional layer of quality control.

Freelancers with expertise in these areas can be hired to review and refine content, ensuring it meets the desired quality standards. This is especially beneficial for projects that require a high level of accuracy and professionalism.

Text Editor

Upwork’s built-in Text Editor offers a range of basic text formatting options, such as bolding, italicizing, and bullet-point lists.

This is convenient for making quick edits or updates to project descriptions, proposals, or any text-based content within the platform. It eliminates the need for external text editing software for simple changes.


Upwork review: Why you should use it?

Upwork offers a comprehensive platform for freelancers and clients to connect, collaborate, and complete projects efficiently. As a freelancer, you can set your own rates, choose projects that align with your skills, and work remotely.

The platform provides a range of features like version control, PDF export, and analytics to streamline your workflow. Clients can view your profile, read reviews, and see work samples, making it easier for you to attract and retain clients.

Upwork is suitable for both newcomers trying out freelancing for the first time and seasoned experts looking for a reliable platform for full-time freelancing.

Upwork advantages

Pros :

  • Diverse Opportunities: Upwork offers a wide range of job categories, allowing freelancers to find projects that match their skills.
  • Payment Protection: The platform provides both fixed-price and hourly payment protection to ensure freelancers get paid for their work.
  • User-Friendly Interface: Upwork’s platform is easy to navigate, making it simple for freelancers to find, apply for, and manage projects.
  • Quality Clients: Upwork has a reputation for attracting high-quality clients who are willing to pay reasonable rates for good work.

Cons :

  • High Competition: The platform is highly competitive, making it challenging for new freelancers to stand out.
  • Service Fees: Upwork charges a 10% service fee on earnings, which can add up over time.
  • Review-Dependent: Your success on the platform largely depends on client reviews, which can be a double-edged sword.
  • Remote Work Limitation: Most of the jobs are remote, which may not suit those looking for in-office collaborations.


Frequently Asked Questions

Upwork Review, Pricing, Features with Pros and Cons
Upwork Review, Pricing, Features with Pros and Cons

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9.3 / 10