Who is Rocket.net best suited for?
Rocket.net targets WordPress publishers, agencies, ecommerce sites, and other online businesses seeking fast, secure managed WordPress hosting.
What security features come with Rocket.net hosting?
It includes enterprise-grade security with always-on protection, real-time malware scanning and removal, a network-level WAF, and free SSL.
How do migrations work and are they free?
Rocket.net offers unlimited free migrations from any hosting provider and provides a test migration on a temporary URL before DNS changes.
What are the main pricing plans and what do they include?
Plans include Starter, Pro, Business, Expert, Agency Toolkit, and Enterprise with varying WordPress installs, storage, bandwidth, and PHP workers. They’re available monthly or annually, with two months free on yearly billing and a 30‑day money-back guarantee.
Is there a refund or cancellation policy?
Yes. There is a 30-day money-back guarantee on all plans except Enterprise, and you can cancel anytime from the portal.
Are there usage limits or overage fees?
Yes. Disk space overages are $2 per GB and bandwidth overages are $0.08 per GB; fixed monthly addons may offer discounts for overages.
Do you support sites other than WordPress?
Not explicitly stated on the official site.
Where are your servers located and how does location affect performance?
Rocket.net offers 10 locations across the US, Europe, and Asia, with edge acceleration to maintain strong performance globally.
What is the uptime and support SLA?
All plans include 24/7/365 live support with rapid response times, and a 99.99% uptime guarantee.
How does onboarding and migration fit into setup?
Migrations are free, and you can test with a temporary URL before switching DNS, making the transition smoother.
What are the terms for annual billing and discounts?
Annual billing offers two months free, with additional discounts possible for longer terms; pricing shown upfront with no hidden upsells.
How can I get started or get help choosing a plan?
You can chat with Rocket.net, email hello@rocket.net, or call 877-374-0764 to find the right plan for your needs.
What backup options does Rocket.net provide?
Plans include automated daily backups with a 14‑day retention window.
Is there a free trial?
Not explicitly stated on the official site.