Automate your shipping process while offering your customers a next level delivery experience
Sendcloud is a company that provides a shipping and logistics platform for e-commerce businesses. The platform includes tools for shipping rate calculation, label creation, tracking, and returns management. It also integrates with a variety of popular e-commerce platforms such as Shopify, Magento, and WooCommerce. Sendcloud aims to help e-commerce businesses save time and money on their shipping operations.
Customer support
8.9
Value for money
9.2
Ease of use
9.1
Features
9.3
Pros
Free version available
Easy-to-use
Automating workflow
Integrations and carriers are aplenty
Brand-customized analytics and monitoring notifications
Cons
Operational only in Austria, Belgium, France, Netherlands, Germany, Italy, Spain, and the UK
Looking for a shipping platform? Shipping is essential for eCommerce shops, but it should not be complicated, prohibitively expensive, or confined to a few carriers. We thus advocate working with shipping providers: businesses that offer quality shipping software, agreements with various carriers, and rapid shipment timeframes for a monthly charge.
Sendcloud is one of these suppliers, and it looks like the firm provides a lengthy number of benefits for merchants that wish to save money on shipping and give clients rapid delivery choices. In our Soundcloud review, we go deeply into price, functionality, as well as customer service, and user experience.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Sendcloud is a platform for internet shipping. It is a business that provides software to link your online store to shipping companies. They offer access to tools for tracking, refunds, label generation, and choosing and packaging. Users are eligible for lower shipping prices from leading carriers. However, Sendcloud goes many steps further by offering a robust network of international and regional shipping providers.
Currently, Sendcloud exclusively serves Europe on a regular basis; hence, they provide services to European internet businesses and facilitate international and European expedited delivery. Sendcloud provides reduced shipping costs for international and regional airlines, Offers many shipping options in your checkout module, and Integrations with industry-leading e-commerce systems offer the ability to ship through numerous carriers. It creates labels automatically. Sendcloud is a streamlined, user-friendly program for handling the complete shipping process.
Throughout this Sendcloud study, we came to the conclusion that automation is crucial to the platform’s overall operation since many of the procedures a merchant would normally perform manually are automated. Users also have the opportunity to define shipping rules, in which certain shipping methods, insurance, and other actions are assigned based on factors such as the customer, shipment destination, and item weight or value.
Sendcloud continues to simplify the process by allowing you to produce selecting lists and packing slips that are scannable. In this manner, choosing and label printing may be combined to prevent mistakes. It’s all connected, so you can print labels with a simple scan or click.
If you are just going to be sending out a handful of parcels each month, the free plan should suffice. The Medium Shop plan costs €60 per month, the Large Shop plan is €129 per month, and the Business plan costs €199 per month, respectively. The small Shop plan is €45/per month, the Large Shop plan costs €99/per month, and the Business plan costs €179/per month, all on a monthly payment basis.
Sendcloud’s automation is crucial to the platform’s overall operation since many of the procedures a merchant would normally perform manually are automated. In just a few short minutes, you can have your orders packaged and ready to go by linking your online business so that shipping labels may be generated in bulk and suggestions made for the most cost-effective and time-efficient shipping method for each individual purchase.
Users also have the opportunity to sync and define shipping rules, in which certain shipping methods, insurance, and other actions are assigned based on factors such as the customer, shipment destination, and item weight or value.
Returns
In an ideal world, internet retailers would never have to deal with returns. However, they recognize that this is impractical, They would rather not have to create their own return portal or pay for new software, so they favor shipping systems and fulfillment networks that handle returns for them.
Sendcloud protects retailers in the returns arena. Return involves keeping an eye on both code creation and communications, choosing a delivery option throughout the purchase process, and pickups and deliveries are scheduled in advance in accordance with the carrier. Documentation for international shipping is generated on demand automatically.
Overall, the direct interface with your e-commerce platform and the specific automation rules contribute to a very user-friendly shipping procedure. This is especially beneficial for online retailers who wish to expand their online business or spend more time working on the development of their businesses.
Checkout
Multiple shipping options, estimated arrival times, and shipping companies can be shown in the shop’s custom checkout page. It seems to work on a conditional basis, suggesting a certain delivery carrier (like DHL couriers) and method to a consumer based on their location and order. On the shipment page, a user may want to choose a date four days in the future since they will be out of town at that time.
Sendcloud’s checkout page features several additional functionalities, such as Day of week delivery, Next-day shipping, and Conversion-optimized distribution, in addition to pick-up point delivery options, price options, and more.
Tracking
Sendcloud’s branded email tracking is included in all of their price tiers, so you can put your company’s colors and logo on every email your customers receive from you. You may entirely alter the look of outgoing emails to consumers with the help of the email builder’s rapid design tools.
You may modify this module and add a link to it on your website to give consumers a choice to exchange their purchases, return their goods, receive shop credit, or request a refund. If your firm offers in-store or service point returns, there are other options to accommodate them.
Analytics
The Sendcloud return module features an analytics dashboard for understanding your store’s return rates and the most popular return methods. So, returns are mostly automated in Sendcloud, you may modify them to your liking, and you can utilize analytics to both improve your return process and reduce their occurrence in the future.
Shipping data is beneficial for a multitude of reasons: it helps you optimize shipment procedures, identifies trends that might be used to enhance the customer experience and customer service team, and gives you complete control over carriers, shipping methods, and messages.
Sendcloud presents statistics in a style that is simple to comprehend, using visualizations such as charts, figures, and timelines. You get access to all of these statistics in one location, and the dashboard explains their significance.
API
An application programming interface (API) is available to facilitate the development of a unique return gateway with specific fields and full process management. Also, there is a plethora of room for personalization in the pre-set return portal.
With Sendcloud, using the WooCommerce checkout plugin is a breeze. Nonetheless, you may use the application programming interface (API) or link to one of the many different eCommerce platform connections. More than 35 carriers can be integrated with Sendcloud, and even more, may be integrated via the API. You may link up with any online storefront and use common enterprise technologies like inventory management and order tracking systems.
On Sendcloud’s site, you can get comprehensive documentation for using the API. The steps for interested users to get started are to sign up, integrate the API, and start submitting queries. In addition, you may connect to any part of the Sendcloud platform via its shipping API, service point API, and return portal API.
Sendcloud’s web-based features are likewise well-designed. The knowledgebase in the help center should be your first stop when looking for answers, thanks to features like a search bar, popular search recommendations, and a large selection of categorized articles covering topics like integrations, finances, and settings.
There are options that offer premium technical support, which promises a faster response time when you call or email in. We also learned that you might get in touch with a native speaker if you have questions specific to your country.
By streamlining checkouts, providing branded tracking, and enabling smooth returns, online merchants can save time on shipping, less shipping rates, and boost conversions with Sendcloud.
Sendcloud Review – Shipping Software for Ecommerce
