Quick overview
Sendcloud Review, Pricing, Features, Pros and Cons
Sendcloud: A comprehensive shipping platform with strong features and mixed support experiences
We find Sendcloud to be a user-friendly and feature-rich solution that simplifies e-commerce shipping and international expansion. Its automation and integrations are highly valued, but some users report inconsistent customer support and occasional technical issues. Overall, it is a solid choice for growing online businesses seeking efficient logistics management.
Pros
- Intuitive interface that simplifies shipping management
- Seamless integration with popular e-commerce platforms
- Automation features that save time and reduce errors
- Flexible plans suitable for different business sizes
Cons
- Customer support quality varies and can be slow
- Occasional technical bugs and integration issues
- Some hidden costs and regional carrier limitations
- Automated Label Creation & Tracking: Generate shipping labels in bulk or individually with just a few clicks, and automatically send real-time tracking updates to customers, enhancing efficiency and customer experience.
- Pick & Pack Optimization: Use customizable picking lists and error checks to streamline warehouse packing, reduce mistakes, and speed up order processing.
- Multi-Carrier Support: Access over 160 carriers, including DHL, UPS, FedEx, and more, allowing flexible and tailored shipping options for local and international deliveries.
- International Shipping & Customs: Automate customs document creation to simplify cross-border shipping, minimizing delays and paperwork hassles.
- Returns Management: Provide self-service return portals, automated return labels, and flexible options to make returns easy for customers and manageable for merchants.
- Proactive Customer Communication: Send branded tracking emails and SMS updates to keep customers informed and build trust throughout the delivery process.
- Support Automation & Shipping Intelligence: Streamline issue resolution with automated support workflows and gain insights into carrier performance to optimize logistics decisions.
- Branded Experience: Customize labels, emails, and tracking pages to reflect your brand identity, creating a cohesive and professional customer experience.
- Streamlining your order fulfillment process with automated label creation, bulk shipping label generation, and real-time tracking updates to keep customers informed.
- Optimizing warehouse pick and pack operations through customizable picking lists and error checks, reducing mistakes and increasing efficiency.
- Expanding your business internationally by supporting over 160 carriers, automating customs documentation, and simplifying cross-border shipping.
- Enhancing customer experience with branded tracking emails and SMS notifications, keeping customers engaged and informed about their shipments.
- Managing returns effortlessly with automated returns processes, making it easier for customers to send items back and improving your store’s professionalism.
- Pricing models: Annual subscription
- Free trial: Yes days
- Money back guarantee: No days
Sendcloud offers a free plan at no cost with limited features, and paid plans starting from €25 per month plus per-label fees, with higher-tier plans costing up to €679 per month plus per-label charges, depending on the features and shipping volume needed.
Intro
Streamlining your e-commerce shipping just got easier with Sendcloud, the powerhouse behind faster deliveries and smoother order management for over 25,000 businesses across Europe. From automated label creation to seamless multi-carrier support, it’s designed to keep your shipping process running like clockwork.
Whether you’re scaling internationally or simply aiming to reduce errors and boost customer satisfaction, Sendcloud’s smart automation and branded communication tools put you in control. Dive in to see how this all-in-one shipping solution can transform your logistics and elevate your customer experience.
What is Sendcloud?
Sendcloud is Europe’s top shipping software that makes sending packages as easy as pie 🥧—but without the crumbs! Trusted by over 25,000 businesses, it automates your entire e-commerce shipping process so you can ship faster, reduce errors, and keep customers smiling from checkout to returns.
Need to print hundreds of labels or just one? No problem! Sendcloud’s automated label creation and real-time tracking updates keep your orders moving smoothly, while supporting over 160 carriers like DHL, UPS, and FedEx. It’s like having a shipping superhero on your team 🦸♂️.
Plus, Sendcloud handles international shipping headaches by automating customs documents and even offers self-service return portals for your customers. With branded tracking emails and SMS updates, you’ll reduce support calls and boost customer happiness—because who doesn’t love knowing exactly where their package is? 📦✨
Whether you’re a small shop or a big marketplace, Sendcloud integrates seamlessly with platforms like Shopify and WooCommerce, saving you time and money while growing your business. Ready to ship smarter, not harder? Check it out here!
Pricing
How much does Sendcloud cost?
Sendcloud offers a free plan at no cost with limited features, and paid plans starting from €25 per month plus per-label fees, with higher-tier plans costing up to €679 per month plus per-label charges, depending on the features and shipping volume needed.
Sendcloud offers a variety of pricing plans to suit businesses of all sizes, from startups to large enterprises. Each plan is designed with specific features and limits to match your shipping needs. 😊
Free Plan
The Free plan is perfect for those just starting out in e-commerce. It allows you to ship without any carrier contracts or subscription fees.
- Price: €0 per month
- Label Limit: 50 labels (using “Unstamped letter” method), additional charges apply after this limit
- Features:
- Access to discounted European carrier rates
- Customs document auto-generation
- Email tracking notifications
- Support via email and live chat
This plan is ideal for testing the platform and handling low shipping volumes.
Lite Plan
The Lite plan is designed for e-commerce owners who want more control and features for their shipping operations. It’s a great step up from the free plan.
- Price: €25 per month + €0.10 per label
- User Limit: Up to 3 users
- Carriers: Connect to 50+ carriers
- Features:
- Shipping rules
- Customs documents
- Carrier pickups
- Branded notifications
This plan is perfect for small teams looking to centralize and automate their shipping process.
Growth Plan
The Growth plan is tailored for businesses looking to streamline their post-purchase experience and automate more of their shipping workflow. It’s a popular choice for growing stores.
- Price: €75 per month + €0.09 per label
- User Limit: Up to 5 users
- Label Limit: 1,000 labels per month (12,000 annually)
- Features:
- All Lite features
- Automation of shipping operations
- Branded tracking pages
- Multi-language notifications
- Customer review requests
- Phone support
This plan is ideal for owners and specialists who want to enhance customer communication and efficiency.
Premium Plan
The Premium plan is the top pick for scaling businesses entering new markets. It offers advanced tools and dedicated support for a seamless shipping experience.
- Price: €149 per month + €0.08 per label
- User Limit: Up to 10 users
- Label Limit: 10,000 labels per month (120,000 annually)
- Features:
- All Growth features
- Advanced analytics
- White-label branding
- Cross-border shipping partnerships
- Flexible checkout options
- Dedicated support with a Customer Success Manager
This plan is best for businesses that want to scale and provide a premium customer experience.
Pro Plan
The Pro plan is designed for large, multi-market businesses with high shipping volumes and complex needs. It offers the most flexibility and support.
- Price: €679 per month + €0.07 per label (contact Sendcloud for a tailored quote)
- User Limit: Unlimited users
- Label Limit: Unlimited labels
- Features:
- All Premium features
- Custom integrations
- Dedicated account management
- Enterprise-level support
This plan is perfect for enterprises needing custom solutions and hands-on support. 🚀
All paid plans come with a 14-day free trial (no credit card required), so you can explore the features risk-free. There is no explicit money-back guarantee, but you can cancel or deactivate your subscription at any time before renewal. Yearly billing is available for all paid plans, offering a 15% discount for long-term commitments.
Features
Sendcloud features
Let’s dive into the fantastic features that make Sendcloud the superhero of e-commerce shipping! 🚀 Whether you’re a small boutique or a booming marketplace, these tools are designed to make your shipping process smoother than a freshly waxed surfboard. 🏄♂️
Automated Label Creation & Tracking
Imagine creating hundreds of shipping labels with just a few clicks—no more manual entry or paper cuts! Sendcloud’s automated label creation lets you generate shipping labels in bulk or one by one, saving you precious time and sanity. Plus, it automatically sends real-time tracking updates to your customers, so they’re never left wondering, “Where’s my package? Did it get abducted by aliens? 👽”
This feature not only speeds up your workflow but also keeps your customers in the loop, reducing those pesky “Where’s my order?” emails. It’s like having a personal assistant who never sleeps and always knows where your parcels are. 📦✨
Pick & Pack Optimization
Packing orders can sometimes feel like a game of Tetris, but Sendcloud turns it into a breeze. With customizable picking lists, your warehouse team can quickly find and pack items without second-guessing. It even includes error checks to make sure you don’t accidentally send a pair of socks instead of a fancy watch. ⌚🧦
This optimization speeds up order processing and reduces mistakes, which means happier customers and fewer headaches for you. Think of it as your warehouse’s personal GPS, guiding every step of the way. 🗺️
Multi-Carrier Support
Why settle for one carrier when you can have over 160 at your fingertips? Sendcloud connects you to big names like DHL, UPS, FedEx, and many more, giving you the freedom to choose the best option for each shipment. It’s like having a shipping buffet—pick what suits your needs best! 🍽️📦
Activating new carriers is quick and painless, so you can adapt to changing shipping demands without breaking a sweat. Whether you want to ship locally or globally, Sendcloud’s got your back with a vast network of trusted partners. 🌍
International Shipping & Customs
Going global? No problem! Sendcloud automates the creation of customs documents, so you don’t have to become an expert in international bureaucracy overnight. It handles all the paperwork, making cross-border shipping as easy as pie (mmm, pie 🥧).
This feature helps you expand your business worldwide without the usual headaches of customs delays or lost packages. Your products can travel the globe while you sit back and dream of your next vacation. ✈️🌴
Returns Management
Returns don’t have to be a nightmare. Sendcloud offers self-service portals where customers can initiate returns themselves, making the process smooth and hassle-free. Automated return labels and cost coverage options mean you stay in control without lifting a finger.
Happy customers are repeat customers, and a seamless returns process can turn a potential complaint into a positive experience. It’s like turning lemons into lemonade—sweet, refreshing, and good for business! 🍋➡️🍹
Proactive Customer Communication
Keep your customers in the loop with branded tracking emails and SMS updates that feel personal and professional. No more “Where’s my order?” panic texts—just calm, clear updates that build trust and reduce support inquiries.
This proactive communication not only improves the delivery experience but also strengthens your brand’s relationship with customers. It’s like sending a friendly postcard from your package as it travels to its new home. 📬💌
Support Automation & Shipping Intelligence
When shipping issues pop up, speed is everything. Sendcloud’s support automation helps you resolve problems faster by streamlining communication and workflows. Meanwhile, shipping intelligence gives you insights into carrier performance, so you can make smarter logistics decisions.
Think of it as having a crystal ball 🔮 for your shipping operations—predicting problems before they happen and optimizing your entire process for maximum efficiency. Smart, savvy, and stress-free!
Branded Experience
Your brand deserves to shine at every touchpoint, even on shipping labels and tracking pages. Sendcloud lets you customize labels, emails, and tracking pages to match your brand identity, creating a consistent and professional look.
This attention to detail enhances customer loyalty and makes your business memorable—because who doesn’t love a package that feels like it was wrapped with a little extra love? 🎁❤️
—
With these features, Sendcloud transforms shipping from a chore into a competitive advantage. Ready to ship smarter, faster, and happier? Your customers (and your sanity) will thank you! 🙌📦
Use Cases
Sendcloud use cases
Are you ready to discover how Sendcloud can transform your shipping game? Whether you’re running a small online store or managing a bustling marketplace, this software is like having a personal logistics assistant—minus the coffee breaks! Here are some fun and practical ways you can use Sendcloud to make your shipping smoother, faster, and way more enjoyable. 🚀
Streamlining Your Order Fulfillment Process
Imagine a world where creating shipping labels feels as easy as pie—no more manual entry, no more errors, just quick and accurate labels generated in seconds. Sendcloud’s automated label creation and tracking features turn this dream into reality. You can generate bulk labels with a click, and real-time tracking updates keep your customers in the loop—because who doesn’t love knowing where their package is? 📦✨
Plus, with pick and pack optimization, your warehouse staff can work smarter, not harder. Customizable picking lists and error checks help prevent those “Oops, I sent the wrong item” moments. It’s like having a GPS for your warehouse, guiding your team straight to the right products, faster than you can say “shipping ninja.” 🥷💨 So, you save time, reduce mistakes, and keep your customers happy—what’s not to love?
Going Global Without Losing Your Mind
Thinking about expanding your business internationally? Sendcloud makes crossing borders as easy as crossing the street—well, almost. With support for over 160 carriers, including DHL, FedEx, UPS, and GLS, you can choose the best options for your global customers. No more juggling multiple carrier accounts or struggling with complicated customs paperwork. Sendcloud automates customs documents and simplifies international shipping, so you can focus on growing your empire. 🌍🚀
And if your customers are in different time zones, no worries! Sendcloud’s branded tracking emails and SMS updates keep them informed and delighted. It’s like sending a friendly postcard from your warehouse—except it’s digital, and it arrives faster. Plus, with automated returns management, your customers can easily send items back, making your store look even more professional and customer-friendly. Who knew global expansion could be this fun? 🌎🎉
Ready to see how Sendcloud can make your shipping life easier? These use cases are just the tip of the iceberg!
Conclusion
Why should you use Sendcloud?
Struggling with shipping chaos that slows down your e-commerce growth? Sendcloud automates your entire shipping process, so you can say goodbye to manual label creation and costly errors that eat up your time and profits.
Handling multiple carriers and international shipments can be a nightmare, especially when customs paperwork and returns pile up. Sendcloud connects you to over 160 carriers and automates customs docs and returns, making global expansion and hassle-free returns a breeze.
Customers hate waiting in the dark about their orders, which leads to endless support tickets and lost trust. With Sendcloud’s branded tracking emails and SMS updates, your buyers stay informed every step of the way, reducing inquiries and boosting satisfaction.
Manual order picking and packing slow down your fulfillment and increase mistakes that cost you money. Sendcloud’s pick & pack optimization speeds up processing and cuts errors, so you ship faster and keep customers happy.
Whether you’re just starting out or scaling fast, Sendcloud’s free plan and flexible paid tiers grow with your business, offering powerful automation without the headache of complex integrations.
Stop wasting time and money on outdated shipping methods. Streamline your logistics, reduce costs, and deliver a seamless customer experience with Sendcloud.
FAQ
Sendcloud FAQs
What are the main benefits of using Sendcloud for my e-commerce shipping?
Sendcloud streamlines your shipping process by automating label creation, providing real-time tracking updates, supporting over 160 carriers, and automating customs documentation. It enhances customer experience with branded notifications and simplifies international shipping and returns, saving you time and reducing errors.
Does Sendcloud integrate with popular e-commerce platforms?
Yes, Sendcloud seamlessly integrates with major platforms like Shopify, WooCommerce, and other leading e-commerce solutions, allowing you to automate your shipping workflows directly from your store.
What support options are available with Sendcloud plans?
Sendcloud offers support via email, live chat, and phone (depending on your plan). Higher-tier plans include dedicated account management and priority support to help you resolve issues quickly and optimize your shipping operations.
Can I try Sendcloud before committing to a paid plan?
Yes, Sendcloud offers a 14-day free trial with no credit card required, allowing you to explore its features risk-free and see how it fits your business needs.
Is Sendcloud suitable for businesses with high shipping volumes?
Absolutely. Sendcloud’s Pro and Enterprise plans are designed for large-scale operations, offering unlimited labels, advanced analytics, custom integrations, and dedicated support to handle high volumes efficiently.
Overall Sentiment on Trustpilot / Capterra: Sendcloud generally receives positive reviews for its ease of use, integration capabilities, and customer support, especially from small to medium-sized e-commerce businesses. However, some users report issues with customer service, billing, and reliability, leading to mixed or negative experiences in certain cases.
Pros
- Intuitive and user-friendly interface that simplifies shipping management
- Seamless integration with popular e-commerce platforms like Shopify, WooCommerce, Prestashop, and others
- Automated features such as label printing, order tracking, and return management
- Cost-effective shipping rates, especially beneficial for small businesses
- Strong customer support with dedicated assistance from support staff like Ben and Serdar
- Time-saving consolidation of multiple shipping carriers and webshops into one platform
Cons
- Occasional technical issues, such as integration problems and bugs in the platform
- Customer service quality varies; some users experience slow or unhelpful support
- Billing and invoicing issues, including unexpected charges and delays in refunds
- Limited carrier options in certain regions and some hidden costs (e.g., pickup fees)
- In some cases, users face difficulties with platform updates, account management, or service reliability
- Negative experiences related to insurance claims and dispute resolution
Sendcloud alternatives
Key features
- Automated Label Creation & Tracking: Generate shipping labels in bulk or individually with just a few clicks, and automatically send real-time tracking updates to customers, enhancing efficiency and customer experience.
- Pick & Pack Optimization: Use customizable picking lists and error checks to streamline warehouse packing, reduce mistakes, and speed up order processing.
- Multi-Carrier Support: Access over 160 carriers, including DHL, UPS, FedEx, and more, allowing flexible and tailored shipping options for local and international deliveries.
- International Shipping & Customs: Automate customs document creation to simplify cross-border shipping, minimizing delays and paperwork hassles.
- Returns Management: Provide self-service return portals, automated return labels, and flexible options to make returns easy for customers and manageable for merchants.
- Proactive Customer Communication: Send branded tracking emails and SMS updates to keep customers informed and build trust throughout the delivery process.
- Support Automation & Shipping Intelligence: Streamline issue resolution with automated support workflows and gain insights into carrier performance to optimize logistics decisions.
- Branded Experience: Customize labels, emails, and tracking pages to reflect your brand identity, creating a cohesive and professional customer experience.
Key use cases
- Streamlining your order fulfillment process with automated label creation, bulk shipping label generation, and real-time tracking updates to keep customers informed.
- Optimizing warehouse pick and pack operations through customizable picking lists and error checks, reducing mistakes and increasing efficiency.
- Expanding your business internationally by supporting over 160 carriers, automating customs documentation, and simplifying cross-border shipping.
- Enhancing customer experience with branded tracking emails and SMS notifications, keeping customers engaged and informed about their shipments.
- Managing returns effortlessly with automated returns processes, making it easier for customers to send items back and improving your store’s professionalism.
About this business
Sendcloud Review, Pricing, Features, Pros and Cons
Streamlining your e-commerce shipping just got easier with Sendcloud, the powerhouse behind faster deliveries and smoother order management for over 25,000 businesses across Europe. From automated label creation to seamless multi-carrier support, it’s designed to keep your shipping process running like clockwork.
Whether you’re scaling internationally or simply aiming to reduce errors and boost customer satisfaction, Sendcloud’s smart automation and branded communication tools put you in control. Dive in to see how this all-in-one shipping solution can transform your logistics and elevate your customer experience.
What is Sendcloud?
Sendcloud is Europe’s top shipping software that makes sending packages as easy as pie 🥧—but without the crumbs! Trusted by over 25,000 businesses, it automates your entire e-commerce shipping process so you can ship faster, reduce errors, and keep customers smiling from checkout to returns.
Need to print hundreds of labels or just one? No problem! Sendcloud’s automated label creation and real-time tracking updates keep your orders moving smoothly, while supporting over 160 carriers like DHL, UPS, and FedEx. It’s like having a shipping superhero on your team 🦸♂️.
Plus, Sendcloud handles international shipping headaches by automating customs documents and even offers self-service return portals for your customers. With branded tracking emails and SMS updates, you’ll reduce support calls and boost customer happiness—because who doesn’t love knowing exactly where their package is? 📦✨
Whether you’re a small shop or a big marketplace, Sendcloud integrates seamlessly with platforms like Shopify and WooCommerce, saving you time and money while growing your business. Ready to ship smarter, not harder? Check it out here!
How much does Sendcloud cost?
Sendcloud offers a free plan at no cost with limited features, and paid plans starting from €25 per month plus per-label fees, with higher-tier plans costing up to €679 per month plus per-label charges, depending on the features and shipping volume needed.
Sendcloud offers a variety of pricing plans to suit businesses of all sizes, from startups to large enterprises. Each plan is designed with specific features and limits to match your shipping needs. 😊
Free Plan
The Free plan is perfect for those just starting out in e-commerce. It allows you to ship without any carrier contracts or subscription fees.
- Price: €0 per month
- Label Limit: 50 labels (using “Unstamped letter” method), additional charges apply after this limit
- Features:
- Access to discounted European carrier rates
- Customs document auto-generation
- Email tracking notifications
- Support via email and live chat
This plan is ideal for testing the platform and handling low shipping volumes.
Lite Plan
The Lite plan is designed for e-commerce owners who want more control and features for their shipping operations. It’s a great step up from the free plan.
- Price: €25 per month + €0.10 per label
- User Limit: Up to 3 users
- Carriers: Connect to 50+ carriers
- Features:
- Shipping rules
- Customs documents
- Carrier pickups
- Branded notifications
This plan is perfect for small teams looking to centralize and automate their shipping process.
Growth Plan
The Growth plan is tailored for businesses looking to streamline their post-purchase experience and automate more of their shipping workflow. It’s a popular choice for growing stores.
- Price: €75 per month + €0.09 per label
- User Limit: Up to 5 users
- Label Limit: 1,000 labels per month (12,000 annually)
- Features:
- All Lite features
- Automation of shipping operations
- Branded tracking pages
- Multi-language notifications
- Customer review requests
- Phone support
This plan is ideal for owners and specialists who want to enhance customer communication and efficiency.
Premium Plan
The Premium plan is the top pick for scaling businesses entering new markets. It offers advanced tools and dedicated support for a seamless shipping experience.
- Price: €149 per month + €0.08 per label
- User Limit: Up to 10 users
- Label Limit: 10,000 labels per month (120,000 annually)
- Features:
- All Growth features
- Advanced analytics
- White-label branding
- Cross-border shipping partnerships
- Flexible checkout options
- Dedicated support with a Customer Success Manager
This plan is best for businesses that want to scale and provide a premium customer experience.
Pro Plan
The Pro plan is designed for large, multi-market businesses with high shipping volumes and complex needs. It offers the most flexibility and support.
- Price: €679 per month + €0.07 per label (contact Sendcloud for a tailored quote)
- User Limit: Unlimited users
- Label Limit: Unlimited labels
- Features:
- All Premium features
- Custom integrations
- Dedicated account management
- Enterprise-level support
This plan is perfect for enterprises needing custom solutions and hands-on support. 🚀
All paid plans come with a 14-day free trial (no credit card required), so you can explore the features risk-free. There is no explicit money-back guarantee, but you can cancel or deactivate your subscription at any time before renewal. Yearly billing is available for all paid plans, offering a 15% discount for long-term commitments.
Sendcloud Features
Let’s dive into the fantastic features that make Sendcloud the superhero of e-commerce shipping! 🚀 Whether you’re a small boutique or a booming marketplace, these tools are designed to make your shipping process smoother than a freshly waxed surfboard. 🏄♂️
Automated Label Creation & Tracking
Imagine creating hundreds of shipping labels with just a few clicks—no more manual entry or paper cuts! Sendcloud’s automated label creation lets you generate shipping labels in bulk or one by one, saving you precious time and sanity. Plus, it automatically sends real-time tracking updates to your customers, so they’re never left wondering, “Where’s my package? Did it get abducted by aliens? 👽”
This feature not only speeds up your workflow but also keeps your customers in the loop, reducing those pesky “Where’s my order?” emails. It’s like having a personal assistant who never sleeps and always knows where your parcels are. 📦✨
Pick & Pack Optimization
Packing orders can sometimes feel like a game of Tetris, but Sendcloud turns it into a breeze. With customizable picking lists, your warehouse team can quickly find and pack items without second-guessing. It even includes error checks to make sure you don’t accidentally send a pair of socks instead of a fancy watch. ⌚🧦
This optimization speeds up order processing and reduces mistakes, which means happier customers and fewer headaches for you. Think of it as your warehouse’s personal GPS, guiding every step of the way. 🗺️
Multi-Carrier Support
Why settle for one carrier when you can have over 160 at your fingertips? Sendcloud connects you to big names like DHL, UPS, FedEx, and many more, giving you the freedom to choose the best option for each shipment. It’s like having a shipping buffet—pick what suits your needs best! 🍽️📦
Activating new carriers is quick and painless, so you can adapt to changing shipping demands without breaking a sweat. Whether you want to ship locally or globally, Sendcloud’s got your back with a vast network of trusted partners. 🌍
International Shipping & Customs
Going global? No problem! Sendcloud automates the creation of customs documents, so you don’t have to become an expert in international bureaucracy overnight. It handles all the paperwork, making cross-border shipping as easy as pie (mmm, pie 🥧).
This feature helps you expand your business worldwide without the usual headaches of customs delays or lost packages. Your products can travel the globe while you sit back and dream of your next vacation. ✈️🌴
Returns Management
Returns don’t have to be a nightmare. Sendcloud offers self-service portals where customers can initiate returns themselves, making the process smooth and hassle-free. Automated return labels and cost coverage options mean you stay in control without lifting a finger.
Happy customers are repeat customers, and a seamless returns process can turn a potential complaint into a positive experience. It’s like turning lemons into lemonade—sweet, refreshing, and good for business! 🍋➡️🍹
Proactive Customer Communication
Keep your customers in the loop with branded tracking emails and SMS updates that feel personal and professional. No more “Where’s my order?” panic texts—just calm, clear updates that build trust and reduce support inquiries.
This proactive communication not only improves the delivery experience but also strengthens your brand’s relationship with customers. It’s like sending a friendly postcard from your package as it travels to its new home. 📬💌
Support Automation & Shipping Intelligence
When shipping issues pop up, speed is everything. Sendcloud’s support automation helps you resolve problems faster by streamlining communication and workflows. Meanwhile, shipping intelligence gives you insights into carrier performance, so you can make smarter logistics decisions.
Think of it as having a crystal ball 🔮 for your shipping operations—predicting problems before they happen and optimizing your entire process for maximum efficiency. Smart, savvy, and stress-free!
Branded Experience
Your brand deserves to shine at every touchpoint, even on shipping labels and tracking pages. Sendcloud lets you customize labels, emails, and tracking pages to match your brand identity, creating a consistent and professional look.
This attention to detail enhances customer loyalty and makes your business memorable—because who doesn’t love a package that feels like it was wrapped with a little extra love? 🎁❤️
—
With these features, Sendcloud transforms shipping from a chore into a competitive advantage. Ready to ship smarter, faster, and happier? Your customers (and your sanity) will thank you! 🙌📦
Sendcloud Use Cases
Are you ready to discover how Sendcloud can transform your shipping game? Whether you’re running a small online store or managing a bustling marketplace, this software is like having a personal logistics assistant—minus the coffee breaks! Here are some fun and practical ways you can use Sendcloud to make your shipping smoother, faster, and way more enjoyable. 🚀
Streamlining Your Order Fulfillment Process
Imagine a world where creating shipping labels feels as easy as pie—no more manual entry, no more errors, just quick and accurate labels generated in seconds. Sendcloud’s automated label creation and tracking features turn this dream into reality. You can generate bulk labels with a click, and real-time tracking updates keep your customers in the loop—because who doesn’t love knowing where their package is? 📦✨
Plus, with pick and pack optimization, your warehouse staff can work smarter, not harder. Customizable picking lists and error checks help prevent those “Oops, I sent the wrong item” moments. It’s like having a GPS for your warehouse, guiding your team straight to the right products, faster than you can say “shipping ninja.” 🥷💨 So, you save time, reduce mistakes, and keep your customers happy—what’s not to love?
Going Global Without Losing Your Mind
Thinking about expanding your business internationally? Sendcloud makes crossing borders as easy as crossing the street—well, almost. With support for over 160 carriers, including DHL, FedEx, UPS, and GLS, you can choose the best options for your global customers. No more juggling multiple carrier accounts or struggling with complicated customs paperwork. Sendcloud automates customs documents and simplifies international shipping, so you can focus on growing your empire. 🌍🚀
And if your customers are in different time zones, no worries! Sendcloud’s branded tracking emails and SMS updates keep them informed and delighted. It’s like sending a friendly postcard from your warehouse—except it’s digital, and it arrives faster. Plus, with automated returns management, your customers can easily send items back, making your store look even more professional and customer-friendly. Who knew global expansion could be this fun? 🌎🎉
Ready to see how Sendcloud can make your shipping life easier? These use cases are just the tip of the iceberg!
Why should you use Sendcloud?
Struggling with shipping chaos that slows down your e-commerce growth? Sendcloud automates your entire shipping process, so you can say goodbye to manual label creation and costly errors that eat up your time and profits.
Handling multiple carriers and international shipments can be a nightmare, especially when customs paperwork and returns pile up. Sendcloud connects you to over 160 carriers and automates customs docs and returns, making global expansion and hassle-free returns a breeze.
Customers hate waiting in the dark about their orders, which leads to endless support tickets and lost trust. With Sendcloud’s branded tracking emails and SMS updates, your buyers stay informed every step of the way, reducing inquiries and boosting satisfaction.
Manual order picking and packing slow down your fulfillment and increase mistakes that cost you money. Sendcloud’s pick & pack optimization speeds up processing and cuts errors, so you ship faster and keep customers happy.
Whether you’re just starting out or scaling fast, Sendcloud’s free plan and flexible paid tiers grow with your business, offering powerful automation without the headache of complex integrations.
Stop wasting time and money on outdated shipping methods. Streamline your logistics, reduce costs, and deliver a seamless customer experience with Sendcloud.
Sendcloud FAQs
What are the main benefits of using Sendcloud for my e-commerce shipping?
Sendcloud streamlines your shipping process by automating label creation, providing real-time tracking updates, supporting over 160 carriers, and automating customs documentation. It enhances customer experience with branded notifications and simplifies international shipping and returns, saving you time and reducing errors.
Does Sendcloud integrate with popular e-commerce platforms?
Yes, Sendcloud seamlessly integrates with major platforms like Shopify, WooCommerce, and other leading e-commerce solutions, allowing you to automate your shipping workflows directly from your store.
What support options are available with Sendcloud plans?
Sendcloud offers support via email, live chat, and phone (depending on your plan). Higher-tier plans include dedicated account management and priority support to help you resolve issues quickly and optimize your shipping operations.
Can I try Sendcloud before committing to a paid plan?
Yes, Sendcloud offers a 14-day free trial with no credit card required, allowing you to explore its features risk-free and see how it fits your business needs.
Is Sendcloud suitable for businesses with high shipping volumes?
Absolutely. Sendcloud’s Pro and Enterprise plans are designed for large-scale operations, offering unlimited labels, advanced analytics, custom integrations, and dedicated support to handle high volumes efficiently.
Screenshots
Overall Sentiment on Trustpilot / Capterra: Sendcloud generally receives positive reviews for its ease of use, integration capabilities, and customer support, especially from small to medium-sized e-commerce businesses. However, some users report issues with customer service, billing, and reliability, leading to mixed or negative experiences in certain cases.
Pros
- Intuitive and user-friendly interface that simplifies shipping management
- Seamless integration with popular e-commerce platforms like Shopify, WooCommerce, Prestashop, and others
- Automated features such as label printing, order tracking, and return management
- Cost-effective shipping rates, especially beneficial for small businesses
- Strong customer support with dedicated assistance from support staff like Ben and Serdar
- Time-saving consolidation of multiple shipping carriers and webshops into one platform
Cons
- Occasional technical issues, such as integration problems and bugs in the platform
- Customer service quality varies; some users experience slow or unhelpful support
- Billing and invoicing issues, including unexpected charges and delays in refunds
- Limited carrier options in certain regions and some hidden costs (e.g., pickup fees)
- In some cases, users face difficulties with platform updates, account management, or service reliability
- Negative experiences related to insurance claims and dispute resolution
Sendcloud: A comprehensive shipping platform with strong features and mixed support experiences
We find Sendcloud to be a user-friendly and feature-rich solution that simplifies e-commerce shipping and international expansion. Its automation and integrations are highly valued, but some users report inconsistent customer support and occasional technical issues. Overall, it is a solid choice for growing online businesses seeking efficient logistics management.
Pros
- Intuitive interface that simplifies shipping management
- Seamless integration with popular e-commerce platforms
- Automation features that save time and reduce errors
- Flexible plans suitable for different business sizes
Cons
- Customer support quality varies and can be slow
- Occasional technical bugs and integration issues
- Some hidden costs and regional carrier limitations
Overall Sentiment on Trustpilot / Capterra: Sendcloud generally receives positive reviews for its ease of use, integration capabilities, and customer support, especially from small to medium-sized e-commerce businesses. However, some users report issues with customer service, billing, and reliability, leading to mixed or negative experiences in certain cases.
Pros
- Intuitive and user-friendly interface that simplifies shipping management
- Seamless integration with popular e-commerce platforms like Shopify, WooCommerce, Prestashop, and others
- Automated features such as label printing, order tracking, and return management
- Cost-effective shipping rates, especially beneficial for small businesses
- Strong customer support with dedicated assistance from support staff like Ben and Serdar
- Time-saving consolidation of multiple shipping carriers and webshops into one platform
Cons
- Occasional technical issues, such as integration problems and bugs in the platform
- Customer service quality varies; some users experience slow or unhelpful support
- Billing and invoicing issues, including unexpected charges and delays in refunds
- Limited carrier options in certain regions and some hidden costs (e.g., pickup fees)
- In some cases, users face difficulties with platform updates, account management, or service reliability
- Negative experiences related to insurance claims and dispute resolution