Flexible customer communication, designed with your business in mind
Ruby is a typical human-powered virtual receptionist firm that is dedicated to the establishment of authentic and substantial relationships with the consumers that you serve. Ruby was founded on the principle that every encounter with a customer should be treated with the utmost importance.
Customer support
9.2
Value for money
9
Ease of use
9.3
Features
9.1
Pros
Phone systems integrated with Nextiva and Grasshopper
No setup or after-hours fees
Health Insurance Portability and Accountability Act (HIPAA) Compliant receptionist
Are you looking for virtual receptionist services for your firm? Offering a feature-rich virtual receptionist and real-time chat assistance, Ruby Receptionist is a great option for small businesses looking to raise their customer service game. Along with its highly trained receptionists and chat specialists, Ruby employs a number of other tools to craft unique interactions with each consumer.
While you’re on the go, you can still manage your call choices with the help of Ruby Receptionists’ full-featured mobile app. Sole owners that need to stay on top of their clientele even when they’re not in the office will find this software invaluable. Additionally, it gives you detailed information about call activity and message content, allowing you to stay aware of any and all changes. Also, the app lets you send a request for someone else to initiate an outbound call for you.
Read further to learn more about Ruby, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Ruby Receptionist is the finest small business answering service, according to the findings. With their multichannel approach, local companies may take advantage of the internet and over-the-phone sales opportunities. When it comes to investing in an answering service, this is a great option for small businesses trying to boost their revenue and customer base.
For marketing teams looking to increase their lead conversion rates, Ruby Receptionists offers a lead capture application that can be deployed on your website and used to collect crucial information from potential customers. Successful lead generation is facilitated by collecting the necessary information from prospective clients in this way.
The medical, legal and financial industries are just a few of the many that Ruby Receptionist supports. It’s a great fit for small businesses that require a scalable solution to manage customer support communications, including phone calls and live chats. In order to improve their website marketing strategy, digital marketers may use this technology’s additional functions, such as the automatic lead-capturing tool.
Ruby was the first time company to offer virtual receptionist services to solo and small firm legal practices. The research shows that their receptionists are helpful and polite, and they provide services like custom call scripts and appointment settings. This feature allows businesses to add a second channel for customer feedback to their website at any time. Simply called Ruby, Ruby Receptionist is a live response solution that offers both managed website chat and virtual receptionists. It has extra functions, including lead generation, appointment setting, and personalized call handling.
Ruby Receptionist charges $360 per month for its virtual receptionist service and $135 per month for its live chat service. People who desire both of these services at once can save 20% by purchasing the bundle. There is no free trial, however, customers have 21 days to request a refund if they are not satisfied.
All of the receptionist plans have the same great features like live transferring, voicemail transcription, email, and use alerts; the only variation is the number of receptionist minutes included. For information on how much each plan’s extra minute will cost, please contact sales. Payment is required on a monthly basis rather than once a year.
Best For Small businesses with medium call volumes
Up to 100 minutes
Call Ruby 200 ($660 monthly)
Best For Small to mid-size companies
Up to 200 minutes
Call Ruby 350 ($1,100 monthly)
Up to 350 minutes
Best For Growing companies with stronger call volumes
Call Ruby 500 ($1,595 monthly)
Best For Enterprises with a high call volume
Up to 500 minutes
There are a total of three different conversation modes available in Ruby. Receptionist plans vary in the number of free monthly calls they provide and may only be purchased on a regular basis. Among the features that come standard is the ability to record chats, collect leads from websites, and display customized chat widgets.
You can send and receive text messages while at work using the corporate phone system. By “live chat,” they imply communication with a human agent who is accessible to answer questions in real-time, as opposed to an automated chat feature. With the help of a chat tool, you can integrate a chat box into your website so that site visitors may speak with you or a member of your staff in real-time.
A chatbot is an automated messaging tool that may have conversations with website visitors or users of popular messaging apps like Facebook Messenger on your behalf. The use of chatbots is rising in popularity. There are more or less guided forms, and then there are the ones that may use AI to answer more sophisticated questions. It has extra good job functions, including lead generation, appointment setting, and personalized call handling.
Virtual Receptionists
Although they are called “virtual” receptionists, the person who picks up the phone is still a real person who may use the custom greeting you’ve set for them, ask questions in the way you want, make warm transfers to you, and take messages. It’s possible that a virtual receptionist service will place phone calls on your behalf to convey basic information like appointment confirmation, driving instructions, or product or service suggestions. There is no cost associated with obtaining either a local or toll-free phone number.
You may find it more convenient to use a second, non-public phone number in order to keep track of who is contacting you or a toll-free number in order to facilitate communication with certain individuals. A virtual receptionist service may play an active role in your intake procedure by asking questions and collecting data in accordance with your intake script rather than just sitting back and taking notes.
Call Routing
The functionality of call routing allows users to direct incoming phone calls to specific destinations based on user-defined criteria. It’s possible, for instance, that you’ll refer all of your current customers straight to the lawyer who’s handling their individual cases. Alternatively, the incoming calls from potential clients might be split evenly among the intake staff. Calls made outside of business hours might simply be sent to your virtual receptionist.
Using the text recognition software that comes with your phone provider, you may read a transcribed version of your voicemails instead of listening to them. You may delegate appointment-making to your receptionist if you give them access to your calendar or scheduling app.
Dynamic Integration
For groups who want to integrate their virtual receptionist services with their existing phone infrastructure, the steps are as follows: Nextiva and Grasshopper are two of the most popular business phone systems, and Ruby Receptionist is fully compatible with both.
These links make it easy to manage call volumes beyond what a single agent can handle and to route clients straight to Ruby rather than to voicemail and email. You may utilize the data you collect from your conversations to target your advertising better and provide better support to existing customers.
Ruby is always kind and eager to assist guests. Certain clients value the callout request functionality, which enables them to request that calls be made to prospective clients on their behalf. Ruby Receptionist caters to a varied clientele that includes customers from the legal and financial sectors, as well as the medical sector.
It is an excellent solution for small firms who want to improve their customer service abilities but cannot afford to hire more staff. It does this by giving solutions, such as an automatic lead capture tool, that is useful to digital marketers that want to increase the effectiveness of their online marketing approach.
The negative reviews that Ruby Receptionist has received might be attributed to a variety of various problems. Call interruptions, problems with the software, and a surcharge for receptionist minutes in the event that a call is missed are all potential problems.
Users have also noted that Ruby does not plan callbacks for its customers, which might be frustrating. Several customer evaluations have mentioned that the high cost of using the service is a key factor that prevents them from continuing to do so.
