What types of software does Weave integrate with?
The site lists categories like Dental, Veterinary, Medical, and Optometry integrations, but does not name specific practice management software.
Is my practice's data secure with Weave?
You should contact Weave directly to request their security and compliance documentation.
Are there any limits on how many texts or emails I can send?
Yes. Your monthly allotment depends on your plan. The Pro plan includes 1,500 bulk messages, Elite includes 3,000, and Ultimate includes 15,000.
How does Weave handle billing and offer refunds?
The site mentions simple plans and pricing, but does not detail refund policies. You should ask during the sales process.
Is there a free trial available?
The site invites you to 'Get a demo' but does not mention a free trial period.
Is Weave priced per person or based on usage?
Weave uses tiered subscription plans based on feature sets, not per-seat pricing. Your monthly cost is determined by your chosen plan (Pro, Elite, or Ultimate).
How does Weave handle onboarding and data migration?
Expert onboarding is included with every plan. The Ultimate plan also includes 1:1 personalized training.
What kind of customer support is available, and is it guaranteed?
Award-winning customer support is included with every plan. The site does not specify response times or SLAs.
In which languages and regions is Weave available?
You should confirm language and regional availability with Weave sales.
How do I cancel my Weave subscription?
You would need to contact Weave support directly to inquire about their cancellation process.
Who is Weave best suited for?
Weave is designed for healthcare practices and multi-location organizations of all sizes, from single practices to larger businesses.
What's included in the most popular Elite plan?
The Elite plan includes comprehensive products like two-way texting, appointment reminders, missed-call texting, reviews, online scheduling, and payments. It also includes 3,000 monthly bulk messages.
Does Weave offer hardware like phones?
Yes. The Ultimate plan includes up to 15 T-85 phones for higher-quality calls. Other plans do not explicitly list included hardware.