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Heartbeat

Heartbeat

Your comprehensive hub for running a community-led business.

#3 dans Online Community Platform
1 min read · Atualizado 10/4/2025
Captura de ecrã da página inicial do Heartbeat

At a glance

Quick overview for Heartbeat: rating, pricing summary, key features, and highlights.

Ciroapp review

2.8
Powerful All-in-One, Hampered by Support.

We find Heartbeat delivers a robust, integrated platform perfect for community-led businesses, unifying chats, courses, and payments efficiently. Overall, the significant all-in-one utility is strongly countered by multiple reports of severely slow and unreliable customer support, along with critical platform setup bugs.

Prós

  • Pro:Comprehensive, all-in-one solution for hosting community, courses, and events.
  • Pro:Ability to run the entire operation from your own website/domain.
  • Pro:Strong tools for revenue generation and membership payments.
  • Pro:Excellent track record of continuous platform improvement and new feature rollouts.

Contras

  • Con:Customer support is severely slow and often unresponsive (wait times up to 21 days).
  • Con:Critical reliability issues reported, including misleading login behavior and platform breakage with some inputs.
  • Con:Access control setup for private groups is complex and confusing for administrators.
  • Con:Concerns about difficulty removing Stripe account connections upon leaving the platform.
Teste gratuito
Yes — 14 dias
Intervalo: $40–$129+/monthFree trial, Monthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Avaliação de Heartbeat, preços, funcionalidades, prós e contras

Are you tired of using scattered tools just to connect with your audience? Juggling separate platforms for discussions, content, and billing can be frustrating and consume too much time. Heartbeat helps community-led businesses simplify operations.

It brings chats, events, courses, and integrated payments together in one focused spot. ✨

O que é Heartbeat?

Heartbeat is known as the operating system for community-led businesses. It offers a centralized space where you can manage engagement, education, and revenue within a unified platform. You can create vibrant discussion spots and connect with your members easily.

Importantly, Heartbeat allows you to host courses, chat rooms, and even events directly on your own website. This level of comprehensive integration is designed to make running your business seamless. 💡

Heartbeat Funcionalidades principais

✨ The Centralized Operating System

Heartbeat simplifies how you run your business. It serves as an operating system, centralizing everything you need in one unified platform. You no longer have to waste time using scattered, separate tools for connection and fulfillment. This streamlined approach makes managing operations seamless and efficient.

This comprehensive hub brings essential business functions together quickly. You can easily manage courses, discussions, events, and billing all from one single dashboard. Additionally, Heartbeat lets you host these vital community components directly on your own website.

✨ Collect Revenue Instantly 💰

Collecting member revenue is fast and incredibly seamless. Heartbeat includes powerful payment tools that are integrated across every feature of the platform. This deep integration means that managing sales and recurring revenue is never unnecessarily complicated.

In fact, the platform is optimized for immediate results. Designed for speed, you can use these intuitive tools to collect your very first member payment in under five minutes. This capability helps accelerate your cash flow and quickly validates your underlying business model.

✨ Create Engaging Learning Experiences

Heartbeat gives you complete tools to educate and develop your community members. You can easily create and manage full courses within the centralized platform. This allows you to deliver high-value content to your audience and monetize educational content efficiently.

The platform also provides dedicated tools for hosting live events. Using Heartbeat for both courses and events helps you foster deeper engagement and connection with your community. It provides a simple space for active learning and real-time interaction.

✨ Designing High-Quality Discussions

Building a vibrant community requires a dedicated space where members can connect easily. Heartbeat allows you to design a high-quality environment for member interaction. You can create specialized discussion spots that promote natural and engaging connections.

These discussion tools help foster a high level of engagement among your users. Members can chat easily, ask questions, and share knowledge effectively. This continuous communication ensures your community remains active and provides ongoing value.

✨ Expert Guidance for Growth

Scaling your community-led business is much easier when you have direct support. Heartbeat provides setup assistance straight from the platform's founders. You can join Live Heartbeat Walkthroughs to ensure you configure everything correctly from the moment you start.

Beyond direct technical help, you also receive powerful business intelligence. You gain access to expert tutorials published every two weeks. These sessions cover critical strategies like community pricing, effective engagement tactics, and crucial growth methods.

Casos de uso

💸 Launching a Paid Knowledge Product 💸

You’ve built specialized knowledge and are ready to sell access to your content. Heartbeat helps you bypass scattered tools for content delivery and billing. You can build your course lessons quickly within the platform, including discussion prompts for students. Next, use the powerful payment integration to set the membership price. This functionality ensures you can collect your first member payment in less than five minutes.

Expected outcome: Rapid course launch and streamlined revenue collection.

💬 Designing a Vibrant Discussion Space 💬

Active community chatter is crucial for boosting member loyalty and retention rates. Heartbeat provides the tools to design and organize lively discussion spots specific to your community’s needs. You can migrate conversations from chaotic third-party platforms into a professional, centralized area.

This creates a high-quality engagement space where members chat and connect naturally on your own website.

🗓️ Managing Your Weekly Live Event Series 🗓️

Managing recurring live events often involves complex scheduling and multiple streaming tools. With Heartbeat, you leverage the integrated Events feature to schedule and host sessions directly inside the platform. Members see the event schedule and can join the broadcast without ever leaving your community hub.

This unified experience keeps engagement focused and simplifies post-event discussion follow-up.

🛠️ Consolidating Your Operations Tech Stack 🛠️

Problem: Your community business is slowed down by juggling separate platforms for courses, chat, and billing. This scattered approach is frustrating and consumes vital hours.

Approach: Heartbeat functions as the operating system for your community-led business. It brings chats, events, courses, and integrated payments together in one focused spot.

Outcome: This comprehensive integration simplifies operations. You achieve maximum efficiency by managing your entire organization from a single, unified dashboard.

🌱 Getting Started with Expert Guidance 🌱

If you are new to the platform, Heartbeat ensures you get the personalized support needed for setup. You can join Live Heartbeat Walkthroughs led by the founders themselves, ensuring your settings are correct from day one. You also gain access to expert tutorials every two weeks.

These tutorials cover critical business topics like engagement strategies, community pricing, and growth tactics, helping you scale successfully.

Visão geral de preços de Heartbeat

Pricing range
$40–$129+/month
Tipos de preço
Free trial, Monthly subscription, Yearly subscription, Per seat pricing

Heartbeat offers three tiered plans—Starter, Growth, and Business—designed to support community growth from 1,000 members up to unlimited scale. Pricing starts at $40 per month when billed annually, providing savings of up to 17% compared to monthly billing.

Planos e preços

Starter

Monthly$49
Yearly$480 ($40/month effective)
1000 Member limit
  • Up to 1000 Members
  • Discussions
  • All core features included
Get Started for Free

Growth

Monthly$129
Yearly$1296 ($108/month effective)
Unlimited Members
  • Unlimited Members
  • Lower Transaction Fees
  • All Starter features included
Get Started for Free

Business

MonthlyCustom
YearlyCustom
Tailored to need
  • Fast-Tracked Feature Requests
  • Priority Support (Same Day)
  • All Growth features included
Schedule a Call

Heartbeat costs between $40 and $108 per month when you choose annual billing, with three plans: Starter at $40/month, Growth at $108/month, and Business which requires a custom quote.

Here is a detailed breakdown of the available subscriptions and what they include.

Starter

Price: $49/month (or $40/month when billed annually, saving $9/month) Websites Supported: Not explicitly stated Best For: Launching a thriving community business Refund Policy: Not explicitly stated Other Features:

  • Up to 1000 Members
  • Discussions
  • All core features

The Starter plan is perfect if you’re just getting your community off the ground. You get all the core features needed to launch your business and manage up to 1,000 members. It's a great choice for confirming your business model before you scale up.

Growth

Price: $129/month (or $108/month when billed annually, saving $21/month) Websites Supported: Not explicitly stated Best For: Scaling your community business with unlimited members Refund Policy: Not explicitly stated Other Features:

  • Unlimited Members
  • Lower Transaction Fees
  • All Starter features included

The Growth plan is designed for established creators ready to expand their reach. It removes the 1,000 member limit and offers unlimited members, allowing you to grow without restriction. You also benefit from reduced transaction fees, making it more cost-effective as your revenue increases.

Business

Price: Custom (Schedule a Call) Websites Supported: Not explicitly stated Best For: Tailoring the platform for an organization needing dedicated support Refund Policy: Not explicitly stated Other Features:

  • Fast-Tracked Feature Requests
  • Priority Support (Same Day)
  • All Growth features included

If your community is large or highly specialized, the Business plan provides a customized solution. You work directly with the Heartbeat founders to tailor the system to your needs. This tier prioritizes your experience with powerful same-day support and faster feature development.

Heartbeat makes it easy to try their service risk-free. Every plan comes with a generous 14-day free trial, and you don't need a credit card to get started. Just jump in and see which plan fits your community best! 🚀

Avaliações de utilizadores

External feedback for Heartbeat presents a stark contrast between its powerful feature set and serious operational concerns. Positive reviews praise Heartbeat as an outstanding, all-in-one platform for managing courses, events, and community engagement.

Users often highlight the continuous feature improvements, easy handling of digital products, and the platform’s overall intuitive feel compared to competitors. However, a widespread and critical recurring theme is the unacceptable quality and responsiveness of customer support 😔.

Multiple users reported waiting 5 days, up to 21 days, for answers to "revenue critical" issues, leading to frustration and lost revenue. Furthermore, issues regarding reliability and setup complexity are mentioned; specifically, users find secure access control confusing and report major flaws like misleading login behavior (requiring fresh links for every login) and platform instability when using basic symbols.

While the platform offers substantial functionality for community scaling, the reported difficulties with fundamental security, UI intuition, and timely support are significant drawbacks that potential users must evaluate carefully before investing heavily in the ecosystem.

O que dizem por aí

Antonio M.
· Trustpilot · Mar 28, 2025
5.0 / 5

I think it’s an outstanding platform—an all-in-one solution to run your community, online courses, and sell digital products. I’ve been using it for three years now, and they consistently roll out new features and improvements. All in all, this is amazing software and an even better team.

Alex T.
· Trustpilot · May 12, 2023
5.0 / 5

It's been fantastic! The platform is SO smooth and user-friendly. They’ve really thought things through to make the platform extremely capable while keeping it extremely easy. I have had an amazing experience with their support team, they always reply to me and offer friendly solutions.

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Por que usar Heartbeat?

If you’re serious about scaling your community without dealing with complicated technology stacks, Heartbeat is a powerful solution. It combines essential business functions into one comprehensive platform for maximum efficiency.

Here’s why consolidating with Heartbeat makes sense:

  • ✅ All-in-One Management: You can easily create courses, manage live events, and run engaging discussion forums from just one single dashboard.
  • 🚀 Fast Revenue Collection: With powerful payment tools integrated across all features, you can collect your first member payment in under five minutes.
  • 💬 High-Quality Engagement: The platform helps you design a vibrant space for members to chat and connect naturally.
  • 🧠 Access Expert Knowledge: Heartbeat provides expert tutorials every two weeks, covering critical business topics like engagement strategies and community pricing.
  • 🛠️ Direct Setup Support: You can join Live Heartbeat Walkthroughs led by the founders themselves, ensuring you get the personalized help you need to set things up correctly.

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Perguntas frequentes

How does the 14-day free trial work, and do I need a credit card to start?

You can start a 14-day free trial on the Starter or Growth plans with no credit card required. This allows you to test out the platform’s core features before you commit to starting a paid subscription.

Is Heartbeat pricing based on the number of members or the number of administrators/seats?

The pricing structure is primarily based on the total number of community members. The Starter plan is limited to 1,000 members, while the Growth and Business plans support unlimited members.

How do transaction fees work when selling courses or memberships through Heartbeat?

All payments are processed through Stripe, which charges its standard credit card fee (typically 2.9% + 30 cents). Heartbeat then adds its own transaction fee on top of the Stripe charge.

What benefits do the 'Lower Transaction Fees' offer in the Growth plan?

The Growth plan provides reduced transaction fees charged by Heartbeat, making it more profitable as your sales volume increases. The exact amount of the reduction is not explicitly stated on the official site.

Can I embed Heartbeat directly into my existing website or must I use a dedicated Heartbeat domain?

You can host your community chats, events, courses, and payment interfaces directly on your own website. This integration helps you keep all community functions under your existing brand.

What support response time (SLA) can I expect for the Starter and Growth plans?

The custom Business plan is the only tier that explicitly guarantees Priority Support with a Same Day response time. The official site does not provide a specific response time SLA for the Starter or Growth plans.

Are there any limits on storage, bandwidth, or the number of courses I can create?

The primary plan limits relate only to member counts. No specific quotas for storage capacity, bandwidth usage, or the total number of courses are explicitly stated on the official site.

If I sign up for an annual plan, can I receive a refund if I decide to cancel early?

A refund policy or money-back guarantee for annual subscriptions is not explicitly stated on the official site. Reviewing their full Terms of Service before finalizing an annual commitment is recommended.

What kind of help is available if I need assistance setting up my community initially?

Heartbeat offers dedicated direct setup support through Live Walkthroughs led by the founders. They also provide regular expert tutorials on topics like community pricing and engagement strategies.

Does Heartbeat offer a branded mobile app for my members?

Yes, Heartbeat offers a custom, fully branded mobile application option that requires a custom quote. They state that they handle all the technical details and launch the app within four weeks.

I am a large organization needing customized features. Which plan is best?

The Business plan is designed for large or highly specialized organizations. You work directly with the founders to tailor the system, gaining benefits like same-day priority support and fast-tracked feature requests.

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