How many computers can I install the core Luminar Neo software on?
You can use your Luminar Neo license on two devices simultaneously. This applies regardless of whether you choose a subscription or a lifetime plan. This two-seat license easily mixes both macOS and Windows operating systems.
Can I add more than two devices for team use or my extra monitors?
Yes, you can manage and add more seats beyond the initial two through your personal Skylum Account. This provides flexibility if you have multiple computers or need to share access.
Is the X Membership compatible if I bought Luminar Neo through the Apple App Store?
No, the optional X Membership add-on is explicitly not compatible with the version of Luminar Neo purchased via the App Store.
How do I transfer my license if I upgrade or change my computer?
If you are changing devices, license management is easy through your Skylum Account. You can reset a license from your old machine at no cost and then activate it on your new computer.
Does Skylum offer free plans or a free trial for the software?
A free trial for the core Luminar Neo software is not explicitly stated on the official site. The X Membership add-on does not offer a free trial or free plan.
What is the primary language used for the educational content?
The educational video library included with the X Membership add-on is provided solely in English.
How do I access the 1000+ creative assets after purchasing the X Membership?
All included items become immediately available within your Luminar Neo app upon subscription. If the app was currently open, simply restart it to complete the automatic update.
How frequently are new creative assets delivered to X Members?
You receive 20 fresh creative assets every month, including new Presets, LUTs, and Skies. These appear directly in the “Extras” section of your Luminar Neo app.
What kind of discounts are available for new purchasers?
Skylum offers educational and military discounts, calculated from the regular sale price. Loyalty discounts are also available if you own a previous version of Luminar or Aurora HDR.
What is the expected support responsiveness if I have a technical problem?
The customer support is widely reported as superb, prompt, and responsive. Reviewers note that technical issues are quickly resolved with personalized, human-guided instructions.
What is the billing frequency for the X Membership add-on?
The billing frequency, whether the $49 price is monthly, annual, or a one-time fee, is not explicitly stated on the official site.
Is there a money-back guarantee or stated refund policy?
A specific money-back guarantee or refund policy for either the core Luminar Neo purchase or the X Membership is not explicitly stated on the official site.
Who is Luminar Neo best suited for?
Luminar Neo is ideal for photographers and creatives seeking professional results using powerful AI tools that speed up the editing process. It is great for those transitioning from older, complex editing software.