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CometChat

CometChat

Powering Conversations in One Scaleable Stack.

#1 dans Communication Platform as a Service (cPaaS)
3 czas czytania · Zaktualizowano 10/3/2025
Zrzut ekranu strony głównej CometChat

At a glance

Quick overview for CometChat: rating, pricing summary, key features, and highlights.

Recenzja Ciroapp

4.1
Robust API, Exceptional Support, Complex Pricing

CometChat offers a secure, highly reliable communication stack ideal for developers seeking enterprise-level features like AI tooling and multi-tenancy. We found integration straightforward due to the clean API and remarkably responsive support system. Overall, this is a technically sophisticated solution best suited for applications where guaranteed reliability outweighs the concern of non-publicly listed usage-based costs.

Zalety

  • Pro:Exceptionally responsive and helpful customer support.
  • Pro:Simple API makes custom integration quick and easy.
  • Pro:Feature-rich communication stack supporting chat, voice, and video.
  • Pro:High reliability with a 99.999% Uptime SLA and low global latency.

Wady

  • Con:Non-transparent pricing for paid MAU tiers (specific monthly costs are not publicly listed).
  • Con:History of abrupt commercial plan changes and reported price increases.
  • Con:Potential for unexpected overage charges on Basic and Advanced plans ($.10 per MAU).
  • Con:Some users feel the free plan transitions too quickly to a paid requirement.
Bezpłatny okres próbny
Yes
Zakres: $0/month plus usage-based costsFree plan, Monthly subscription, Yearly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Przeczytaj pełną recenzję

Recenzja CometChat, ceny, funkcje, zalety i wady

Trying to integrate reliable in-app communication usually involves a lot of "glue code" and messy infrastructure. CometChat removes this frustration. It provides a production-ready, secure stack for adding user-to-user chat, calls, and even AI agents.

Ship faster and deliver the seamless experiences your users expect. ✨

Czym jest CometChat?

CometChat is a complete communication stack offered through an SDK and API. It’s designed to power all conversation types, blending user-to-user chat, voice/video calls, and modern conversational AI agents into a single platform. 💡 If you're managing multiple teams or building MVPs, its powerful developer-friendly tooling fits right into your existing architecture.

This platform is built specifically for product leaders and developers who need robust, scalable communication without needing to build complex systems from scratch. Security and speed are priorities, ensuring compliance and extremely low latency globally.

CometChat Kluczowe funkcje

💬 Real-Time Core Communication

CometChat provides the foundational building blocks for modern user interactions. You can easily power rich, branded conversations using this reliable communication core. The platform supports private, group, and broadcast capabilities for chat and calls.

This core system includes many features your users expect. You get support for rich media, reactions, and threads. It also handles essential functional features like typing indicators and read receipts effortlessly.

Integrate both voice and video calls seamlessly into your application flow. The system supports both 1:1 and group calling, along with key features for collaboration. This makes it ideal for consultations, virtual classrooms, or general user connections.

Key features include:

  • Video & voice calls (1:1 or group)
  • Screen sharing
  • Recording and transcription

🤖 Full-Stack AI Agent Platform

You can deploy, monitor, and evolve sophisticated AI conversational agents quickly without messy infrastructure. CometChat offers a full-stack environment designed for optimal agent performance. This eliminates the need for complex internal 'glue code'.

The platform natively supports advanced capabilities required for robust agents. This includes Retrieval-Augmented Generation (RAG) and tool-calling support. These tools ensure your agents can access and utilize external data sources instantly.

We provide an agent-ready UI built into the system. This interface manages critical elements like citations, memory, retries, and actions. You gain essential insights and analytics right out of the box to track agent performance and user engagement.

✨ Native Safety, Moderation, and Guardrails

Safety within the platform is AI-native and context-aware. This means robust safety features are built in, ensuring they are not awkward additions bolted on after development.

These guardrails protect both standard user content and complex AI agent responses. You can manage policy enforcement using a visual rule engine. This engine helps you define boundaries easily and ensures reliable fallback logic if errors occur.

Compliance and trust are paramount, so the platform supports multilingual content and media moderation. Furthermore, it logs activity through message auditing and facilitates policy enforcement to handle sensitive user data confidently.

✨ Flexible Developer Tooling and Workflow

CometChat offers flexible tools designed to match any developer workflow. Whether you're creating a Minimum Viable Product (MVP) or managing multiple large teams, the system adapts to your scale.

The complete communication stack is accessible via comprehensive UI Kits, SDKs, and APIs. Visual builders are also available to streamline development. This ensures your team can build with clarity and confidence, regardless of your chosen architecture.

✨ Global Performance and Reliability

Your communication infrastructure must be reliable, especially in critical industries. CometChat provides an infrastructure you can truly count on, backed by a 99.999% Uptime Service Level Agreement (SLA).

Speed is ensured via a global edge network spanning 35+ locations worldwide. This expansive network delivers lightning-fast chat delivery. Minimal latency ensures a smooth experience for all users, regardless of where they are located.

Security features include data encryption, safeguarding information both while it is in transit and when it is at rest. The infrastructure also supports Role-Based Access Control (RBAC) and access logs, ensuring compliant management of user data across regions.

✨ Multi-Tenant Infrastructure for Isolation

If you manage diverse brands, communities, or distinct customer sets, CometChat makes scaling simple. The multi-tenant infrastructure lets you run these separate entities from a single, unified backend.

Crucially, this system allows you to isolate logic, moderation policies, and branding entirely per tenant. This streamlined approach means you can maintain unique environments without the complexity of code duplication. It helps product leaders manage rapid growth efficiently.

✨ Notification and Engagement Engine

Keep your users engaged and re-engaged through a powerful, integrated notification system. This engine manages alerts across multiple channels based on user preferences and sophisticated logic.

Notifications are delivered through Push, Email, and SMS alerts. You can control frequency and timing using settings like quiet hours. The system includes built-in retry logic and allows for custom templates, ensuring dependable delivery and a consistent brand voice.

Przypadki użycia

🚀 Shipping Real-Time Chat Features Fast

When you need to deliver seamless communication quickly, using 'glue code' slows down integration. Instead, developers can use CometChat’s prebuilt UI and robust SDKs. This approach allows teams building MVPs or managing complex applications to deploy rich, branded conversations right away.

Your users immediately benefit from features like 1:1 chat, group conversations, and typing indicators. Since the strong infrastructure is already handled, you can launch secure, scalable chat features faster than building them from scratch.

📞 Handling Secure Video Consultations

Many businesses need to move critical professional consultations from phone calls into the application environment. Product managers want a secure and feature-rich system without needing specialized infrastructure.

This platform supports 1:1 and group video and voice calls. You can easily add functionality like screen sharing, recording, and transcription. This transformation allows your organization to handle numerous consultations simultaneously in a trusted, scalable environment.

🤖 Scaling AI Agents with Built-in Guardrails

Deploying user-facing AI agents requires more than just the logic; it needs safety, analytics, and a conversational interface. CometChat provides a full-stack platform for this exact purpose. You can plug in your existing LLM or build within the platform, complete with Retrieval-Augmented Generation (RAG) support.

The stack handles the complex parts, like providing agent-ready UI that shows citations and managing critical guardrails. It also includes fallback logic and built-in analytics to monitor agent success and quickly improve user experience.

🏢 Managing Multiple Brands Securely (Multi-tenancy)

If you are a large company or agency running several distinct customer applications or communities, managing separate backends is complex. The multi-tenant infrastructure simplifies this drastically.

You can run multiple brands or customer communities on a single unified backend. Crucially, this setup isolates logic, moderation, and branding for each tenant without requiring painful code duplication. This saves development time and ensures security compliance across all your different products.

🔒 Ensuring Content Safety and Compliance

Building trust requires robust protection against inappropriate content and malicious users. CometChat offers context-aware safety and moderation features native to the system, not merely bolted on later.

  • Approach: Utilize the visual rule engine to define specific policies for both user content and AI agent responses.
  • Moderation: Fallback handling and multilingual media support help manage varied content types.
  • Outcome: You maintain compliance through message auditing and policy enforcement while protecting your community.

🔔 Maximizing User Retention with Smart Notifications

You need to re-engage users effectively without overwhelming them. The built-in Notification Engine handles sophisticated multi-channel alerts that respect user preferences and timing.

Step Flow:

  1. Track conversation health and user activity using out-of-the-box analytics dashboards.
  2. Define user preference logic (e.g., quiet hours and frequency controls).
  3. Send customized Push, Email, or SMS alerts based on the timing logic.
  4. Use the insights to tune notification strategy and improve user experience and dwell time.

Przegląd cen CometChat

Zakres cen
$0/month plus usage-based costs
Typy cen
Free plan, Monthly subscription, Yearly subscription, Usage-based pricing

CometChat uses a usage-based pricing model that starts with a free Build plan for developers. Paid tiers (Basic, Advanced, Enterprise) utilize billing based on your specific Monthly Active User (MAU) volume.

Plany i ceny

Build

Miesięczne$0
Roczne$0
Up to 100 users, 25 concurrent connections, Unlimited messages/storage, 6 months retention
  • A full featured, free plan for testing and integrating CometChat
  • All features
  • No credit card required
Try for free

Basic

Skontaktuj się w sprawie cen
MAU overage rate: $0.10 per MAU, Concurrent connections overage rate: $1 per concurrent
  • Rich in-app chat
  • Push notifications
  • Basic moderation
  • Global EDGE network
  • Unlimited messages/storage
Start Free

Advanced

Skontaktuj się w sprawie cen
MAU overage rate: $0.10 per MAU, Concurrent connections overage rate: $1 per concurrent
  • Everything in Basic, Plus
  • AI Rule-based moderation
  • Email & SMS notifications
  • Multi-tenancy
  • AI smart replies & summaries
  • In-depth insights
Start Free

Enterprise

Skontaktuj się w sprawie cen
No Overage for MAU or Concurrent connections, 10% concurrency included
  • Everything in Advanced, Plus
  • Zero overages
  • OpenAI-powered context & prompt based moderation/insights
  • Single Sign On (SSO) - SAML, LDAP
  • Custom white-label domain (add-on)
Contact us

CometChat starts at $0 per month and uses a usage-based model with four plans: Build at $0/month, Basic at Not explicitly stated, Advanced at Not explicitly stated, and Enterprise through Contact us.

You can see the usage-based pricing structure and plan details here.

Build

Price: $0 /month Websites Supported: Not explicitly stated Best For: Testing and integrating CometChat (Free for development) Refund Policy: Not explicitly stated Other Features: Up to 100 users, 25 concurrent connections, All features, No credit card required, Unlimited messages/storage.

The Build plan is perfect for developers first starting out. You get access to all features instantly, making integration and preliminary testing smooth and easy. It can support up to 100 Monthly Active Users and 25 simultaneous connections completely free. This plan helps you ensure compatibility before committing.

Basic

Price: Not explicitly stated Websites Supported: Not explicitly stated Best For: A feature-rich real-time chat experience. Refund Policy: Not explicitly stated Other Features: Rich in-app chat, Push notifications, Basic moderation, Global EDGE network, $0.10 MAU overage rate, 5% MAU concurrent connections included.

This plan covers all the essentials needed for core chat functionality. Choose Basic if you need rich in-app features and efficient networking backed by a usage-based pricing model. This is currently billed annually and offers unlimited messages with six months of retention.

Advanced

Price: Not explicitly stated Websites Supported: Not explicitly stated Best For: An advanced communication suite with AI moderation and insights. Refund Policy: Not explicitly stated Other Features: Everything in Basic, Plus AI Rule-based moderation, Email & SMS notifications (limited-time offer!), Multi-tenancy, AI smart replies & summaries, In-depth insights.

Advanced is rated as the most popular choice for businesses needing sophisticated communication tools. It integrates powerful AI features and multi-channel notifications right into your suite. This plan is ideal if you require deeper insights and automatic moderation capabilities, all billed annually. 🚀

Enterprise

Price: Not explicitly stated (Contact us) Websites Supported: Not explicitly stated Best For: Higher concurrency, zero overages, and top-tier support. Refund Policy: Not explicitly stated Other Features: Everything in Advanced, Plus Zero overages, OpenAI-powered context moderation/insights, 10% concurrency included, Single Sign On (SSO) - SAML, LDAP.

If your application demands absolute reliability and massive scale, Enterprise is the right option. It offers guaranteed zero overages and features superior support and advanced security protocols like SSO. This plan is designed for large companies prioritizing security and high concurrency requirements.

CometChat offers a free Build plan at $0 per month specifically for development and testing purposes. This lets you integrate the system and confirm full compatibility without any financial commitment. All paid subscriptions offer the option to "Start Free," indicating a potential trial period. Paid tiers are billed annually, with costs determined by your required Monthly Active Users (MAU).

Recenzje użytkowników

User sentiment is highly polarized, primarily split between professional feature satisfaction and complex billing issues. On the positive side, CometChat repeatedly earns accolades for its exceptionally responsive support and ease of integration.

Users report that the team is "awesome," replies quickly (sometimes within 20–30 minutes), and provides patient assistance during setup. Reviewers frequently describe the API as simple, making it easy to deploy a feature-rich, modern chat solution.

However, strong negative feedback centers on pricing transparency and customer respect regarding commercial plans. Several users report unexpected costs, massive price increases for existing features, and charges incurred before the product was live.

Some felt the transition from the free plan was a "bait and switch." While the product’s performance and reliability receive high marks, potential users should verify current consumption rates before scaling. 💰

Co mówią użytkownicy gdzie indziej

Alex D.
· Trustpilot · May 6, 2025
5.0 / 5

I love the new Cometchat! I'm on the free plan, and the support is truly awesome. They kept replying within 20 to 30 minutes until all my questions were fully answered. The chat itself is completely modern and extremely feature rich.

Christopher P.
· Trustpilot · Jan 31, 2020
5.0 / 5

I chose CometChat based on the easy API and top service after demoing several other functions. They got the chat up and running quickly and patiently met my exact integration needs. Our users have also responded very positively to the easy interface.

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Dlaczego używać CometChat?

Why choose CometChat for your crucial communication needs? Unlike piecing together various tools, CometChat offers a unified, secure stack that is designed for maximum speed and scale. You gain robust infrastructure trusted by industries where reliability is essential.

  • ✅ Extreme Reliability and Speed: You benefit from a 99.999% Uptime SLA and lightning-fast chat delivery. Their global edge network across 35+ locations minimizes latency for all users instantly.
  • ✅ Integrated AI Capabilities: Deploy, monitor, and evolve user-facing AI agents efficiently. The platform handles the complexity, providing guardrails and analytics for a full-stack AI solution.
  • ✅ Built-in Safety and Moderation: Context-aware safety and guardrails are native to the system, not bolted on later. This helps protect both user content and AI agent responses right out of the box.
  • ✅ Simplified Scaling: Running multiple brands or communities is easy with multi-tenant infrastructure. You can isolate logic and branding without needing complex code duplication.
  • ✅ Security You Can Trust: The infrastructure is secure and compliant. Features like data encryption (in transit and at rest), auditing, and policy enforcement mean you can confidently manage sensitive user data.

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Najczęściej zadawane pytania

How does CometChat calculate costs once we move past the free Build plan?

Paid plans use a usage-based pricing model determined by your Monthly Active Users (MAU). All paid tiers are currently billed annually, which provides an advertised savings of 20%.

What happens if our usage exceeds the limits on the Basic or Advanced paid plans?

If you exceed your user tiers, you will incur overage charges. These overages are set at $0.10 per MAU and $1 per concurrent connection.

Does the Enterprise plan include any usage protection?

Yes, the Enterprise plan guarantees zero overages for both MAU and concurrent connections. It includes a 10% concurrent connection buffer to handle peak traffic.

What security and compliance standards does CometChat meet?

CometChat adheres to robust security standards, including GDPR, CCPA, SOC2, HIPAA, and ISO 27001 compliance. Data is protected using encryption both in transit and at rest.

Does CometChat provide support for migrating from an existing chat solution?

Yes, the company offers specific implementation and support services. They provide technical guidance to facilitate a smooth migration process.

What kind of application is CometChat best suited for?

It is ideal for product leaders and developers who need a robust, high-scale communication stack. This includes complex applications requiring built-in AI tools, voice/video, and multi-tenancy support.

Is there a guaranteed Uptime Service Level Agreement (SLA)?

Yes, CometChat provides a very high reliability guarantee. They clearly advertise a 99.999% Uptime SLA for the platform.

How fast is customer support when issues arise?

Support is highly responsive, often cited by users as a major benefit. Some reviews mention response times frequently within 20 to 30 minutes for complex setup questions.

Can I pay for my subscription monthly instead of annually?

While the site shows a 'Pay Monthly' option, all listed paid plans are currently billed annually. Choosing the yearly option saves you 20% on the total cost.

What are the specific details of the free trial mentioned for paid plans?

The site offers a 'Start Free' button for Basic and Advanced plans. However, the exact duration or specific terms for this trial period are not explicitly stated on the official site.

Are data privacy and auditory features included?

Yes, the infrastructure includes message auditing, policy enforcement, Role-Based Access Control (RBAC), and access logs to manage sensitive user data responsibly.

Does CometChat offer a money-back guarantee or specific refund policy?

A money-back guarantee is not explicitly offered. Details on refunds or cancellations for paid subscriptions are not explicitly stated on the official site.

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