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Canny

Canny

Centralize product feedback to build better products.

#3 dans Feedback
2 czas czytania · Zaktualizowano 10/6/2025
Zrzut ekranu strony głównej Canny

At a glance

Quick overview for Canny: rating, pricing summary, key features, and highlights.

Recenzja Ciroapp

3.2
Powerful feedback tools, problematic billing practices.

We find Canny offers robust tools for centralizing feedback and utilizing AI for effective prioritization, supported by a clean user interface. However, we must strongly caution users regarding the documented issues with sharp pricing increases and the overly burdensome subscription cancellation process designed to create friction. Overall, the powerful features are significantly undermined by poor billing transparency and questionable customer retention tactics.

Zalety

  • Pro:Centralizes feedback capture and organization effectively.
  • Pro:Includes AI tools (Autopilot) for fast deduplication and smarter analysis.
  • Pro:UI is reported as clean, simple, and straightforward to use.
  • Pro:Allows creation of public roadmaps and changelogs easily.

Wady

  • Con:Users report sudden and substantial price increases without notice.
  • Con:Cancellation process is intentionally difficult, requiring contacting support.
  • Con:Support responsiveness for cancellation disputes is perceived as inadequate.
  • Con:Some users feel the platform lacks crucial, expected functionalities.
Bezpłatny okres próbny
Yes
Zakres: $0–$79/monthFree plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Przeczytaj pełną recenzję

Recenzja Canny, ceny, funkcje, zalety i wady

Are you tired of letting great feature ideas slip away because they're scattered across various tools? Many teams struggle to gather and organize customer feedback effectively.

Canny solves this by giving you a centralized platform to capture, analyze, and organize everything in one spot. This helps you uncover vital insights and make smarter, more informed product decisions. ✨

Czym jest Canny?

Canny is your complete customer feedback platform built to empower product teams. It's designed to organize all your incoming requests and help you prioritize what to build next. You can use it to gather, analyze, and organize feedback in one place. Moreover, you can create public or private roadmaps to keep everyone updated on your progress.

This system is trusted by both industry leaders and startups alike. Canny is scalable, making it perfect whether you're a small team or a large enterprise. It focuses on usability with a quick setup and a modern, intuitive UI. 💡

Canny Kluczowe funkcje

💡 Centralized Collection and Organization

Stop letting great feature ideas slip through the cracks. Canny collects, analyzes, and organizes all your feature requests in one dedicated tool. This centralization ensures a single source of truth for all product input.

You can set up a feedback portal so users can share requests right from your site. Your team can also capture feedback on behalf of users through integrated customer support tools. This makes it simple to keep all product input managed efficiently.

✨ Autopilot: AI-Powered Feedback Management

You can put your feedback management on Autopilot using powerful AI features. Autopilot handles many manual tasks, helping your team save valuable time. For example, Feedback Discovery automatically captures customer feedback from conversations and deduplicates identical requests. This lets you quickly quantify popular ideas.

Canny provides other smart tools to deepen your insights. Smart Replies respond to feedback with clarifying questions, helping you uncover deeper details. If a discussion thread is lengthy, Comment Summaries instantly recap the conversation, allowing you to understand core use cases quickly.

✨ Data-Driven Prioritization

Canny helps you focus on features that will have the biggest impact for your business. You can build a custom formula to automatically score feedback and feature requests. This formula allows you to customize factor weights, such as impact and effort.

You gain clarity by connecting customer data directly to the requests. Sync properties from tools like Hubspot or Salesforce to factor in potential opportunity revenue. You can also create user segments. This lets you analyze feedback specifically from the customer groups you care about most, ensuring you build what truly matters.

✨ Flexible Roadmapping and Project Management

Keep everyone aligned by easily sharing your product direction. You can create public or private roadmaps, giving you control over who sees your plans. You can add your top feature requests to the roadmap in a single click, streamlining your planning process.

Canny integrates seamlessly with the tools you already use to manage development. These integrations ensure a smooth workflow as you move ideas from feedback to release.

📣 Close the Customer Feedback Loop

Maintaining customer engagement requires keeping them informed about your progress. Canny makes it simple to close the feedback loop. You can build a public changelog and publish detailed release notes linked directly to shipped feature requests.

After a feature launches, Canny automatically notifies every user who voted on that request. This powerful ability boosts customer retention, engagement, and feature adoption. Plus, you can foster discussion about your product, helping you understand user motivations.

✨ Scalability and Security Controls

Canny is designed to support your team, whether you're a nimble startup or a large enterprise. The platform is scalable to grow with you. You can rest easy knowing we prioritize best-in-class security and compliance measures.

We provide supportive service with award-winning customer care. You maintain full control over privacy, allowing you to control whether your feedback and roadmaps remain public or private.

✨ Usability and Customization

Canny is built with usability in mind. You can install it and start collecting feedback in minutes, making for a quick setup. If you have existing feedback, you can import it easily with a simple upload.

Teams enjoy working with the modern, intuitive UI for daily use. You can also customize Canny to match your brand and site identity. This ensures a cohesive experience for both your users and your product team.

Przypadki użycia

📈 Making Data-Driven Prioritization Decisions

Product managers need to know which features will deliver the highest impact. Canny moves beyond simple vote counts by allowing you to build clear prioritization formulas. These detailed formulas automatically score feedback requests based on criteria you define.

You can customize the factor weights, such as impact versus effort, to fit your strategy. Additionally, link properties from tools like Salesforce or Hubspot directly into your formula. This enables you to weigh feature requests based on potential opportunity revenue, ensuring you focus on work that generates the biggest return.

✨ Automating Feedback Capture and Organization

Are feature requests currently scattered across Slack threads and support tickets? Canny’s Autopilot AI features automatically capture feedback from customer conversations. It detects and merges duplicate requests on your behalf, reducing manual effort immediately.

This system ensures that every valuable idea is collected and quantified in one spot. Your team saves significant time by relying on Canny as the one reliable source of truth, instead of searching through various tools. This efficiency allows product teams to focus on implementation rather than organization.

🔄 Closing the Customer Loop

Keeping users informed is crucial for engagement and feature adoption. Canny allows you to build a public changelog linked directly to your feature requests. When your development team ships an update, you can instantly publish detailed release notes.

More importantly, Canny automatically notifies every user who previously voted on that specific feature request. This straightforward communication confirms that you listened to their input. Closing the loop in this manner helps boost customer engagement and retention.

🤝 Empowering Sales and Winning Deals

The sales team often hears specific feature requests from prospects during the sales cycle. Canny helps sales representatives quickly log these requests and upvote existing ones on behalf of prospects. This signals priority to the product team, especially when associated with key deals.

This simple process helps the sales team win deals by validating the prospect’s needs. Once a requested feature ships, the sales team can follow up immediately, showing serious commitment to the customer's success.

🛠️ Streamlining Feedback Management Workflows

Product teams need efficient ways to move prioritized requests into development. Canny integrates seamlessly with popular project management tools like Jira, ClickUp, and Asana. This ensures there is smooth continuity between feature discovery and execution.

Expected outcome: The feedback gathered and scored in Canny instantly becomes an organized task within your development workflow.

Tip: Use private roadmaps connected to these PM tools to keep internal stakeholders updated without sharing your full plan publicly.

💡 Reducing Customer Support Load

When feedback is centralized and roadmaps are visible, customers often stop asking 'Are you building X?' in support channels. Teams using Canny have reported significant gains, including a 20% reduction in support inbox inquiries. This frees up customer success staff for more valuable interactions.

If a user submits a support ticket that contains a feature idea, support agents can easily capture that feedback. They can then direct the user back to the public feedback portal. This shifts interaction from one-to-one inquiries to a centralized community discussion.

Przegląd cen Canny

Zakres cen
$0–$79/month
Typy cen
Free plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing

Canny offers four pricing tiers, starting with a free plan. Paid plans begin at $19 per month when billed annually, scaling based on the number of tracked users and required enterprise features like SSO and CRM integration.

All plans include the new Autopilot AI features for automated feedback capture.

Plany i ceny

Free

Miesięczne$0
Roczne$0
Max 25 tracked users
  • 25 tracked users
  • 5 managers
  • Unlimited posts and boards
  • Automatic feedback capture
  • Autopilot AI
Get started

Core

MiesięczneNot explicitly stated
Roczne$19/month
Starts at 100+ tracked users
  • All Free features
  • 100+ tracked users
  • Custom domains
  • Content translations
  • Changelog
  • 5 managers
Start trial

Pro

MiesięczneNot explicitly stated
Roczne$79/month
Starts at 100+ tracked users; 10 managers
  • All Core features
  • 100+ tracked users
  • PM integrations (e.g., Jira, ClickUp)
  • Advanced privacy (private boards, private comments)
  • 10 managers
Start trial

Business

MiesięczneCustom
RoczneCustom
Starts at 5,000+ tracked users
  • All Pro features
  • 5,000+ tracked users
  • SSO integrations (Okta, OIDC)
  • CRM integrations (HubSpot, Salesforce)
  • Custom control and customization
  • Custom managers
Request demo

Canny costs between $0 and a custom rate per month with four plans: Free at $0/month, Core starting at $19/month (billed yearly), Pro starting at $79/month (billed yearly), and Business (custom pricing).

Below are the details for each plan, designed to help you centralize feedback and make better product decisions.

Free

Price: $0/month Websites Supported: Not explicitly stated Best For: Getting your feedback platform up and running for free Refund Policy: Not explicitly stated Other Features:

  • 25 tracked users
  • Unlimited posts and boards
  • 5 managers
  • Automatic feedback capture

This is the perfect starting point for new teams, side projects, or small user bases. You can uncover impactful feedback right away using the initial limit of 25 tracked users before you eventually need to upgrade.

Core

Price: $19/month billed yearly Websites Supported: Not explicitly stated Best For: Scaling your feedback platform to identify customer needs Refund Policy: Not explicitly stated Other Features:

  • 100+ tracked users
  • Custom domains
  • Content translations
  • 5 managers
  • Access to API & webhooks

If you need to scale your user tracking and add branding controls, the Core plan is a great fit. It offers a significant boost in tracked users necessary for identifying broader customer needs and growing your community.

Pro

Price: $79/month billed yearly Websites Supported: Not explicitly stated Best For: Turning feedback into action with advanced reporting and workflows Refund Policy: Not explicitly stated Other Features:

  • 100+ tracked users
  • PM integrations (like Jira, GitHub, Azure DevOps)
  • Advanced portal privacy
  • Autopilot AI features like Smart Replies and Comment Summaries

Pro is Canny's most popular choice, giving you advanced tools to unify feedback management with your product development workflows. You'll benefit from critical project management integrations and enhanced privacy settings, along with 10 total managers.

Business

Price: Custom Websites Supported: Not explicitly stated Best For: Organizations needing more controls and customization for their unique organization Refund Policy: Not explicitly stated Other Features:

  • 5,000+ tracked users
  • SSO integrations (Okta, OIDC)
  • CRM integrations (HubSpot, Salesforce)
  • Custom admin roles and security reviews

Large organizations requiring extensive control, integration capabilities, and superior scalability should request a demo for the Business tier. This plan is designed to meet enterprise compliance and security needs, offering the largest scale of tracked users.

All paid plans—Core and Pro—offer a free trial, allowing you to test out the advanced features before committing. Additionally, all plans include Autopilot AI features and unlimited posts. Teams looking to save money should commit to annual billing, which provides a straightforward 20% discount.

Recenzje użytkowników

External feedback for Canny is heavily focused on operational issues, overshadowing the core product functionality, based on limited reviews. The most severe and recurring complaints strongly center on pricing and cancellation practices.

Users reported experiencing sudden and substantial price hikes, sometimes doubling their monthly costs from $200 to $400, calling the service 'overpriced' and citing a 'terrible pricing change.' While acknowledging the UI is straightforward and useful for creating public roadmaps, customers expressed frustration that the product lacks some important functionalities they needed. The cancellation process is strongly criticized as intentionally restrictive: users must contact support, leading to frustrating interactions with perceived 'AI robots' and even incorrect charging after cancellation attempts were made.

Caution is strongly advised regarding the significant financial risk of price escalation and burdensome exit strategy. Canny must improve its billing transparency and support structure to align with best industry practices.

💰

Co mówią użytkownicy gdzie indziej

Joao A.
· Trustpilot · Aug 1, 2023
1.0 / 5

The product is simple and functional, but the price recently doubled from $200 to $400 a month, which is excessive for this type of software. We were charged again even after scheduling our cancellation through customer support.

Anonymous User
· Trustpilot · Nov 3, 2024
1.0 / 5

They refuse to let you cancel easily. When you click cancel, it forces you to contact support, but the response is often just an AI-bot. This practice feels deliberately shady to prevent subscription downgrade or cancellation.

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Dlaczego używać Canny?

Why juggle multiple spreadsheets and inefficient tools when you can streamline the entire feedback lifecycle? Teams rely on Canny to bring clarity and efficiency to their product thinking. It helps you focus on the features with the biggest potential impact.

Here are compelling reasons thousands of teams count on Canny:

  • ✅ Put Feedback on Autopilot: Powerful AI features, termed 'Autopilot,' automatically capture feedback from conversations. They also detect and merge duplicates so you can quickly quantify ideas without manual effort.
  • ✨ Prioritize with Precision: Develop custom formulas to automatically score feature requests. You can customize factor weights and even sync properties from tools like Hubspot or Salesforce to factor in potential opportunity revenue.
  • 💡 Boost Efficiency and Save Time: Customers report significant gains, including reducing inquiries in their support inbox by 20%. Other teams save 2–3 hours per week by making Canny their one reliable source of truth, instead of going back and forth between various tools.
  • 📈 Close the Customer Loop: Build a public changelog to keep everyone engaged and informed. You can publish release notes and automatically notify users who voted on those specific requests. This boosts customer engagement, retention, and feature adoption.
  • 🛡️ Scalable and Supportive: Canny is built with security and compliance in mind. It's scalable from startup to enterprise and supported by award-winning customer care, giving your team peace of mind.

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Najczęściej zadawane pytania

What exactly is a "tracked user," and how do Canny's plans limit this?

A tracked user is someone who has given feedback. This includes creating a post, commenting, or voting on a post. The Free plan allows 25 tracked users, and paid plans start at 100+ or 5,000+ for the Business tier.

Does Canny offer a monthly billing option, or must I pay annually?

Canny offers both monthly and annual billing. The annual commitment provides a 20% discount compared to monthly payments. The listed plan prices reflect this yearly savings.

Can I set financial guards to control my spend on tracked users?

Yes, you can set an optional monthly spend limit within your account. Once this limit is reached, Canny will stop tracking feedback from any new users. This helps you control costs and prevents unexpected charges.

What happens if my team exceeds the tracked user limit without a spending guard?

If you have not set a monthly spend limit, Canny automatically upgrades you to the next necessary tier. You will then be charged a prorated amount for the rest of your current billing period.

What are the primary third-party integrations Canny works with?

Canny supports many tools used by product teams. Project Management integrations include Jira, ClickUp, and Asana. Core communication and support tools are Intercom, Zendesk, and Slack.

Are free trials available for Core and Pro plans?

Yes, you can start a free trial for both the Core and Pro paid plans. This allows you to test out all the advanced features before you purchase the full subscription.

How many managers are included in Canny's different subscription plans?

Manager limits are set by plan tier. The Free and Core plans include 5 managers, and the Pro plan includes 10 managers. The Business plan offers a custom-defined number of managers.

How does Canny address security and data compliance?

Canny is SOC 2 compliant and supports data privacy mandates like CCPA and GDPR. The Business plan also includes dedicated security reviews and specialized single sign-on options (SSO).

Is the advanced Autopilot AI suite included in the Free plan?

Yes, the Autopilot AI suite is included in all Canny plans, even the Free tier. The powerful features include Feedback Discovery, automatic deduplication, Smart Replies, and Comment Summaries.

Can we easily import our historical feedback data during onboarding?

Yes, the platform is designed for quick installation and ease of use. You can import your existing feedback data using a simple upload process right away.

How responsive is Canny's customer support?

Canny customers can rely on "award-winning customer support," confirming a supportive service experience. Specific details regarding guaranteed response times or Service Level Agreements (SLAs) are not explicitly stated on the official site.

Does the platform support translations for global users?

Yes. The Core plan and all higher tiers include the Content Translations feature. This allows your team to easily manage feedback submitted in different languages.

Are there specialized plans available for non-profits or high-volume B2C products?

Yes, Canny offers customized plans for high-volume, consumer-facing products. They also provide discounts for qualified non-profit organizations; contact their team for eligibility details.

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