Orderry Review – All-In-One Solution For Service Business

In this Orderry review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1/10 (Expert Score)
Product is rated as #3 in category Customer Relationship Management

A good business management system is a must nowadays. In almost all industries, there is huge competition and if you do not use convenient services and their “tricks”, you’ll very quickly lose out.

This article is about a modern business management solution for SMBs of different specializations.

Read further to learn more about Orderry, we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article:

Quick Overview

Orderry review: Learn everything in 30 seconds

What is Orderry?

Orderry is an all-in-one SaaS solution designed for Repair Shops. Work order processing, CRM, inventory management, barcode labeling, finance, reporting & analytics, and more.

Orderry specifications

FeaturesAccounting management / Analytics / Inventory manager / Mobile app
Best suited forSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglish / Polish / Russian / Spanish
Website URLVisit official website
Support linkSupport page
Support email[email protected]
Live chatYes
Company addressUnit 6090, Second Floor, 6 Market Place, London, UK
Year founded2014

Our Orderry rating

9.1Expert Score
Manage your service business with ease

Orderry is a software for service businesses. Orderry stores customer data, tracks orders and schedules work orders. It also has CRM features that help manage your customer relationships.

Customer support
9
Value for money
9.5
Ease of use
9
Features
9
Pros
  • The interface is fast
  • Ready made templates for your business
  • Free trial
  • Cheap pricing
Cons
  • Cloud solution only

Users reviews

Pricing

Orderry pricing: How much does Orderry cost?

Orderry cost from $19 per month to $39 per month.The price of subscription plans depends on the set of features, the number of employees, and locations.

Pricing rangeFrom $19 to $39 per month
Pricing typesAnnual subscription / Monthly subscription
Free planNo
Free trialYes, 14 days
Money back guaranteeNo
Pricing page linkSee plans

Orderry pricing plans

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During the free test period, by the way, the full functionality of Orderry is available. You can add employees, experiment with their payroll calculations, fill in prices in directories, output any reports, and understand how to scale your business.

At the moment, there are several paid subscriptions: Hobby, Startup, and Business. Each of them has its own set of features, the ability to add a different number of employees and automate the necessary processes. You can easily switch from one plan to another while your company grows.

Hobby pricing plan

If you have just started testing your hypothesis or are already working on a few work orders, you can start with the Hobby plan.

Here, you can work alone or add several employees (up to 5), but it’s only possible to add one location (workshop, sales point).

You can manage work orders and sales, but there is no possibility, for example, to use the task manager, perform stock take, and calculate wages.

Startup pricing plan

In this plan, you can already add an unlimited number of employees and locations.
The Startup offers more functions compared to the Hobby, but it does not have features like status time limits for work orders and leads, scheduled SMS, bin locations, and a Company Insights report for managers.

Business pricing plan

This is one of the most popular plans in Orderry, as it opens up almost all the features of the program.

Here there are such unique features as status time limits for work orders and leads, scheduled SMS, bin locations, Company Insights report, integrations with other services.

In general, all those functions which aren’t available in other plans. This does not mean that you have to take it. It is quite possible that the scale of your business will allow you to use the other plans for the time being, and at some point, switch to Business for the functions you need.

   

Who should use it

What kind of business is Orderry suitable for?

Orderry is a cloud-based software for service businesses and repair shops. Thanks to a wide selection of tools, the service is a good fit either for auto, computer, or appliance repair shops.

But don’t think that Orderry is limited to these niches.

When signing up, you will be offered a list of business types. Choose the right one for you and the system will automatically adjust the program components accordingly.

This way, Orderry will be suitable for your niche right from the start.

For example, if you have a service center for electronics repair, Orderry will offer you a list of typical issues, brands, and models of smartphones. Handy, isn’t it?

After choosing the right company template, you will only have to specify the current prices for your products and services to get started. Very convenient!

You should definitely give it a try if you’re in the following business:

  • Electronics and home appliance repair
  • Equipment repair and maintenance service
  • Auto Repair / Detailing / Tuning / Car Wash
  • Tailoring, repair of clothing and shoes
  • Painting contractors
  • HVAC
  • Bicycle and sporting equipment repair
  • Laundries, cleaning, and dry cleaning services

Features

What can you do with Orderry?

The Orderry development team is actively working to help small local offline businesses go digital. Namely, to combine and automate all processes in a single browser tab.

Let’s say you have a service business. A customer comes to you and brings in his or her laptop for repair. A manager opens Orderry, creates a work order, negotiates the terms with the customer, and sends it in for repair.

Work Order Statuses

Work orders

At this point, the work order gets a status that changes as it’s being processed. A responsible person is assigned and receives a notification of the new work order.

After the work order is done, the client receives a notification, picks up the repaired device, and pays for the repair.

Order Scheduler

Order scheduler

If necessary, you can immediately add and write off parts of stock, depending on the selected breakdown (if the manager is sure what caused the breakdown, of course).

Inventory Management

Inventory management

The functionality of the “Inventory” includes:

  • Warehouse accounting
  • Posting and barcoding
  • Serial accounting
  • Bin locations
  • Assortment Analysis and Reporting
  • Complete inventory management

You can create several warehouses, each having its own purpose: for goods, for materials and spare parts, for tools, for the storage of customer devices.

Barcoding, bin locations, and serial accounting help you quickly find the right part, write it off in a work order, and see your service history. This reduces the time spent on warehouse operations.
Additionally, you can perform stocktaking in any of the four ways offered. You may realize that you do not need two storekeepers. One person can handle receiving, writing off, organizing, and fast ordering of materials.

Print Document Templates

Order list

The client can make payments both in the office of the company and online. The manager can accept the payment directly on the work order card.

Payments

Cashbox

At the same time, both the manager and the specialist are automatically rewarded with commissions for completing the work order. Do we use the word “automatic” too often? We don’t think so. 😊

Payroll Settings

Payroll settings

Customer Reviews

Customer reviews

The customer is also sent a request asking for feedback on the services received. After some time, depending on the settings, you can set up to send notifications of your promotions, for example.

Orderry Boss App

Work Order Processing is more convenient with the Orderry app. Just take a photo of a customer’s device and upload it to Orderry directly from your smartphone. You’ll also be able to view and submit comments as well as follows the work order’s event feed in the app. So it doesn’t matter if you work in a workshop or in the field.

Orderry App for work order processing
Orderry App for work order processing

How can I manage this process?

As a manager, you can use the Orderry Boss app to control all the metrics on your phone: the number of open and closed orders, revenue, customer feedback, and more. Try it out, you’ll love it.

Now, let’s have a look at another cool functionality — Assortment Analysis. If you use it, you’ll always know:
Which items are in demand and which are not, so you don’t freeze money in the stock.
Whether you need to adjust pricing to improve profitability without sacrificing demand.
Whether the minimum balances are correct, and whether you have enough time to restock.

Assortment Analysis in Orderry

And while we’re on the subject of reports, the thing we are most excited about is the Company Insights Report. Here, you can segment and filter dozens of parameters in order to derive the right indicators and draw conclusions about your entrepreneurial activity and possibly restructure something in the future. It’s a very useful tool.

Conclusion

Why you should use Orderry?

Orderry is suitable for almost any service business and can automate many processes.
You don’t need to have programming skills to set up the program.

Orderry is a good choice as a software vendor that you can trust and rely on from the long-term perspective.

Orderry has a free trial period, during which you can test all the features to see whether the program covers all your business needs.

Soon, it will be possible to not only calculate commissions but also to fully accrue wages and conduct payroll calculations directly in Orderry.

Orderry Review – All-In-One Solution For Service Business
Orderry Review – All-In-One Solution For Service Business

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