JivoChat is an e-commerce company’s commercial communication platform. In one omnichannel app, it combines live chat, emails, phone calls, and Facebook messaging.
- Great interface
- User friendly
- Nice look and feel and installation is fast
- The capability to see what clients are typing before sending the message is amazing
- Technical issues and supports
- Leaving a chat doesn't tell the visitors you have left the chat or ended it, and it is confusing
- Number of times the chat box pops up
Here is what we will talk about in the rest of this article:
If you plan to serve your visitors in an advanced way to improve your sales, one tool that can help you reach your objective is JivoChat. This open-source live chat software assists you in strengthening your relationship with your customers and empowers customer support.
What is JivoChat?
JivoChat is the best messenger solution your business or team needs in order to drive online engagement. It has live chat functions that provide functionalities like tracking visitors and keeping in touch with them through online chat, emails, phone calls, telegram, Viber, Facebook Messenger, and many others utilizing only one app. Never lose the chance to engage; even if you are offline, your web visitors are able to leave messages for you to read later on. You can use this software to convert visitors into customers today.
What is more, if you have a good reputation for having stunning sites as well as fast customer service, this software will never let you down as the chat integration feature is considered the best. Therefore, ask yourself if you have been disappointed with live chat helpdesk systems in the past or looking good vital to your business, consider JivoChat as the best option. This allows you to answer the queries of your clients as fast as possible, thus improving sales.
What can you do with JivoChat?
Some of the most important features of this app take into account the following:
- Proactive Invitations
- File Sharing
- Website Visitor Tracking
- Third Party Integration
- Multi Website Support
- Conversion notes
JivoChat is indeed the unique and most-used open live chat software due to the many features integrated into it, such as:
Stunning Chat Designs
It does not matter what size or shape your site is; you can integrate a responsive and stunning live chat easily with the help of JivoChat, although the term Graphic Design leaves you scared.
Not Only Messages but Call As Well
Perhaps your customers loathe the concept of messaging or chatting? If that is the case, you can capture your clients’ attention by providing the capability to call with one click using the mic on their gadget or device.
Are you aware that many of your clients are introverts or dead shy? They are frightened partaking in a live chat. So, with this software, you are able to proactively engage your web visitors, so although the cats got their tongue, you can still assist them out by providing remarkable customers as well as sales support.
Interact on Different Devices
A lot of competitors never let you chat with web visitors using mobile devices. On the other hand, this app allows you many options. You can answer questions via live chat from a tablet, mobile device, Mac, or PC, so you can be comfortable when keeping in touch with your web visitors in real-time.
Crystal Ball Features
Some of your web visitors have a difficult time wording their queries, and sometimes they are very shy about pressing the send button. Because of this, JivoChat enables you to spy on your visitors as they type ethically. Thus, you are able to answer their queries before they even have the chance to send them. This will shock your web visitors and allow you to develop good customer service skills while getting the opportunity to sell more services and goods.
Real-Time Visitor Information
Every time a web visitor is chatting, this app enables you to view the details like what browser your visitor is using, internet service provider, location, IP address, and what pages they are viewing at present, so you are able to cater your replies in accordance to their exceptional demographics as well as the situation.
Do you feel frustrated as your sales team is losing sales? Worry no more, as JivoChat allows you to easily manage and supervise your chat agents in real-time while sending comments. Through this way, you are in control of your fortune, and you can reward top agents with guidance, charm as well as positivity.
Know How the Team is graded
Perhaps you are not certain how your visitors are seeing each member of the team. With this app, you can compare the performance analysis easily in the whole team side by side according to the team’s overall and individual rating. This is very vital as you are able to know and see which of the chat agents are on point. This also gives you an insight into the agents that need improvement.
Perhaps you realize that hiring virtual employees can be a huge issue or nightmare. Once you pay them per hour, how will you know that they are really doing their job? In most cases, it is likely to do so dependably. On the other hand, with this app, you are able to monitor precisely how often your agent is working, so you are never taken advantage of, even when you are away for many weeks at a time, and give no direction management.
In spite of how good your service is and how nice the agents are, from time to time, you will come across trolls, hackers, bots, curmudgeons, and many others. That is the reason why this app makes it simple to blacklist problematic end-users; therefore, they never cut into the bottom line and instead concentrate on the users who deserve your top-notch support.
How much does JivoChat cost?
JivoChat has two different price options. There is no charge for the basic version. It’s always free and includes up to five agents. It provides customized chat in 20 languages, as well as a variety of applications (desktop and mobile) and round-the-clock customer service.
The second option is the Professional Version, which costs $19 per month per agent if paid yearly. It has a lot more features has you can see on the screenshot below:
Jivochat highlights its yearly price without really showing its monthly price, know that if you want to pay monthly, it will cost you $29/month.
You can try for free during 14 days and see if JivoChat fits you.
There are other alternatives to JivoChat such as:
- HappyFox Chat: This is ideal for companies or businesses looking for a strong and user-friendly live chat app and support. They offer 100+ integrations with tools and software which will improve business productivity.
- Vision HelpDesk: This alternative is ideal for online business, ecommerce business, support industry, software companies, and web hosting companies or businesses that like to support their clients via chat, email, phone, Twitter, as well as Facebook.
- Smith.ai: This is considered valuable to companies seeking to improve online marketing results. Professional, live chat agents and AI chatbots capture, screen as well as book web visitors to convert new customers 24 hours a day, 7 days a week.
Why you should use JivoChat?
If your web, service, or online store is on the rise, then it is the best time to begin taking customer support very seriously. If your rivalries are utilizing a live chat helpdesk, and you are not, you are missing the trend. You can gain a lot if you offer real-time support.
With JivoChat, you are able to close lots of sales, make deals and make customers happier, and even provide upsells to the current clients as they are checking out. If you realize that you have to provide stunning and responsive support, and when you realize that 256-bit encryption is very vital at this point, then you may consider getting JivoChat.
This is the best option when it comes to answering customer queries and questions. With thousands of users and customers all over the world, they are a heavy hitter in the game and also happy to prove to you while gaining the best reputation and bottom line of the business.
Frequently Asked Questions
Is JivoChat legit?
Yes. When you use this app, there will be no more problems or bugs presented, so it is the best live chat program available at this point. It does well and fulfills the whole thing it promises, and it is a 100 percent reliable program.
Who can use JivoChat?
If you are an online marketer, publisher, blogger, coach, consultant, affiliate marketer, or if you have any form of online presence where you offer services and products, you can gain from using this JivoChat.
Which mobile platforms does this app support?
As of now, JivoChat only supports iOS and Android devices.