What pricing plans does Nickel offer and what does each include?
Nickel Core is free ($0/mo) with unlimited free ACH transfers, 3 active users, and a $25,000 per-transaction limit. Nickel Plus costs $35/mo and adds unlimited active users, scheduling/recurring payments, and faster turnarounds; Plus also notes remote check deposit coming soon. Nickel Pro pricing isn’t stated.
Is there a free trial or refunds policy?
Not explicitly stated on the official site. The pricing page lists a free Core plan but does not mention a trial period or refunds.
How many users and what limits exist per plan?
Core supports 3 active users and a $25,000 per-transaction limit. Plus allows unlimited active users with no hard transaction limit; Pro’s user limits aren’t stated.
What integrations does Nickel support?
Nickel integrates natively with QuickBooks Online with real-time sync for invoices and bills; other integrations aren’t described on the site.
How does Nickel handle security and data protection?
Nickel highlights PCI and SOC 2 compliance, encryption and tokenization, and routing payments through sponsor banks in a secure holding account, with funds staying in your name.
What are the expected processing turnarounds by plan?
Core: ACH transfers in three business days and card payments in two business days. Plus: ACH in two days and card payments next business day. Pro: ACH in two days and card payments next business day.
What is Nickel Pro focused on, and what does it include?
Nickel Pro adds a digital credit application, customer credit insights, and a decision workflow with net-60 terms; pricing isn’t stated.
Who should choose which Nickel plan?
Core is best for starting small; Plus fits growing teams needing more users and automation; Pro targets teams needing full automation and credit tools.
How is onboarding and support handled?
Nickel offers white-glove onboarding and around-the-clock live chat and email support.
What are the billing terms and how can plans be paid?
Plans can be billed monthly or annually, with annual billing offering about 20% savings; Core is $0/mo, Plus $35/mo, and Pro pricing isn’t stated.
Are there any transaction limits beyond Core’s $25,000 cap?
Beyond Core’s $25,000 per-transaction limit, the site does not clearly state other limits.
What payment methods can customers use with Nickel?
Customers can pay by card, ACH, or check, and Nickel offers a Bill Pay feature to pay vendors.
Is Nickel available in all regions or languages?
Not explicitly stated on the official site. Check regional availability on the site or contact sales for specifics.
Can you cancel or pause Nickel, and are there cancellation fees?
Not explicitly stated on the official site; review the terms or contact support for cancellation details.
How does Nickel work with QuickBooks Online reconciliation?
Nickel offers real-time sync with QuickBooks Online so invoices and bills update automatically when payments occur.