Does BidX offer a free trial?
However, new customers can start with a paid three-month proof of concept (POC) period to evaluate the platform before a full annual commitment.
What are the exact monthly prices?
Pricing is not fixed on the site. Plans start from €495 per month for self-service, plus a percentage of your connected ad spend. All plans require an annual commitment with monthly payments. Custom pricing is available for high spenders.
How is the fee calculated—is it per user or per ad spend?
The pricing model is based on a platform fee plus a percentage of your connected Amazon ad spend. It is not a per-seat or per-user model.
Can I cancel my subscription anytime?
No, all plans are based on an annual commitment. You can manage your subscription in Settings, but cancellation terms are tied to your annual contract.
Are there limits on ad spend or campaign volume?
The site does not explicitly state any limits on ad spend or campaign volume. The platform is designed to scale with your business growth.
What payment methods are accepted?
We support all major credit cards (Visa, Mastercard, AMEX), Direct Debit (Maestro), and SEPA/ACH bank transfers.
How does the onboarding process work?
Onboarding is complimentary and includes a one-on-one session to learn the platform and receive tailored recommendations. The initial data sync from Amazon takes about 30 minutes.
Can I migrate from another advertising tool?
The site does not specify a migration process from other tools. However, complimentary onboarding and restructuring services are available to help set up your campaigns effectively in BidX.
What support channels are available and how responsive is the team?
You can reach support by phone (Mon-Fri, 10am-5pm) or email at hello@bidx.io.
Which Amazon marketplaces and languages are supported?
BidX supports all Amazon marketplaces globally. The platform interface and support are available in English and German.
How secure is my data with BidX?
BidX connects to Amazon via the Advertising and Selling Partner APIs, which follow Amazon's security protocols. You may want to contact their support for specific details.
Does BidX integrate with other tools outside of Amazon?
The platform natively supports Amazon PPC, DSP, and AMC. External traffic channels are mentioned but specific third-party integrations are not listed.
Who is BidX best suited for—brands or agencies?
BidX is designed for both brands and agencies. It offers white-label versions, custom CI, and multi-account management specifically for agency use.
What is the difference between the Self-Service, Managed Platform, and Managed Service plans?
Self-Service is for do-it-yourself users. Managed Platform includes expert setup and up to 10 hours of monthly assistance. Managed Service is a full-service option with up to 32 hours of monthly support for strategy and operations.
Are there extra fees for features like AMC reports or keyword tracking?
Yes. AMC default reports start at €295 per month. Keyword tracking (Share of Voice) is free for the first 100 terms; each additional 500 keywords costs $250 per month.